Unhappy with Ivsanbernard "prizes" and customer service

[megansmomma]

Just not cool what they did or how the represented themselves to both of you. They are a member of YT and promoted their products here. What could it have hurt to give a bottle of dog shampoo away to two members. It really put a black on their product IMO. I have looked at their site in the past thinking I might place an order but I will not consider placing an order with a company that treats people in this manner.

I'm so sorry that you both were treated poorly and a fun contest turned into something it wasn't meant to be~but them again I know that all too well.

[FlDebra]

Originally Posted by LDandPasquale

As Capt Noonie stated i was the other person who won the "prize". I agree the calls and emails were almost immediate when they thought I would be spending 75$ on their website. After YT admin had set things straight with them , i sent them a PM confirming that the prize was now a gift certificate. They emailed me back saying it was always like that and I misunderstood.FYI i didnt misunderstand..and neither did Capt Noonie.

Anyways, by this time i was in Florida for 2 weeks and didnt have access to a secure network, so i had planned on ordering when i got back. In the meantime i was keeping in touch with Capt Noonie on how her ordering process was going. I found it rude how they were not giving her the same customer service as they did when they thought we would be purchasing 75$ worth of product. I honestly have thought a lot about this and seeing what Capt Noonie went thru finally made me decide to not order anything from them at all...free or not. I was just happy Pasquale was able to participate in such a fun event and I think if i had to go thru the same thing Capt Noonie did with ordering would put a damper on how much fun I had looking at all the little furbabies in costume.

On a good note though, i did get to talk to Capt Noonie a lot See , even bad experiences bring YT people together LoL

You have such a good attitude! I love it when I read something like that. You were able to look beyond the problem and see the silver lining. I don't blame you for just passing on the "prize" after Capt Noonie's ordeal. Better to keep your great attitude intact.

[107barney]

How terribly tacky of a vendor!

[Maximo]

A prize should be completely free and shipped free. No strings.

This is a poor way to represent a business.

[ladyjane]

What a shame. I hate stories like this. And, the other one from the raffle really bothers me.

[RDB911]

Sorry you had to deal with that.

I doubt $25 in product and free shipping would hurt the companies bottom line.

As Cathy said, its very "tacky" of them.

[Wylie's Mom]

Originally Posted by capt_noonie

...a response saying they sent it out and even sent me a free sample conditioner "despite my unpleasant tone".

You can bet that my tone, after going through ALL OF THAT, might be darn unpleasant too. Seriously!

I'm really glad you posted your experience, bc it really shows what you went through for something that *should* have been very simple and pleasant - and instead, the vendor treated you very poorly, imho.

Considering that YT has 69,205 members who can see this vendor review, and considering that YT has generated business for them previous to this (meaning, via YT member reviews), one would think Iv San Bernard would want to treat their customers with some...um...customer service...?

[Wylie's Mom]

Originally Posted by ArmaniMan

I am sorry this happened to you.

I won a painting in that raffle that was held months and months ago and never received it, so I understand the disappointment.

Admin doesnt force anyone to donate prizes, so if people don't want to, they just shouldn't

Originally Posted by ArmaniMan

I did- they contacted her, she said she had a bunch of family problems (which by the way I TOTALLY understand but she had not communicated any of that to me, even after I tried to contact her), they said to give her another month to come through and she never did- they said they would look for an alternate gift if she didn't- but I really don't want them to go through the trouble- I donated as part of the raffle to keep YT up and running, that was what was important to me- I was excited to win, the whole drawing was fun- and I thought it would be nice to have a little painting of one of the kiddos but it wasn't meant to be- Just wanted capt-noonie to know they weren't the only one with issues.

Can you PM Admin again and please let them know your gift was never received? For one, we need to take this up with the vendor again. And also, I have already rcvd a PM from a generous someone who is willing to donate a gift in lieu of of your prize. I just want to make sure we first address the member (privately) who was supposed to provide your prize.

[Mardelin]

Originally Posted by Wylie's Mom

Can you PM Admin again and please let them know your gift was never received? For one, we need to take this up with the vendor again. And also, I have already rcvd a PM from a generous someone who is willing to donate a gift in lieu of of your prize. I just want to make sure we first address the member (privately) who was supposed to provide your prize.

Not sure if this is a reasonable request, but is it possible to obtain this Vendor's screen name? Just want to put it on my list of who not to do business with.

A little explanation, annually I send out letters to vendors in behalf of The Bluebonnet Club, requesting donations for our Regional Specialty (we use donations for our silent auctions, live auctions, and at times trophies). I keep a running list of vendors that have honored the request and a list of those not to do business with (this list is very small).

In addition I think it would serve our YT community, to keep them informed.

Thanks.

[Wylie's Mom]

Originally Posted by Mardelin

Not sure if this is a reasonable request, but is it possible to obtain this Vendor's screen name? Just want to put it on my list of who not to do business with.

A little explanation, annually I send out letters to vendors in behalf of The Bluebonnet Club, requesting donations for our Regional Specialty (we use donations for our silent auctions, live auctions, and at times trophies). I keep a running list of vendors that have honored the request and a list of those not to do business with (this list is very small).

In addition I think it would serve our YT community, to keep them informed.

Thanks.

This is the YT Vendor: http://www.yorkietalk.com/forums/member.php?u=19198064 (screen name ivsanbernard)

[Mardelin]

Originally Posted by Wylie's Mom

This is the YT Vendor: http://www.yorkietalk.com/forums/member.php?u=19198064 (screen name ivsanbernard)

Thank You.

[RDB911]

Originally Posted by Mardelin

Not sure if this is a reasonable request, but is it possible to obtain this Vendor's screen name? Just want to put it on my list of who not to do business with.

A little explanation, annually I send out letters to vendors in behalf of The Bluebonnet Club, requesting donations for our Regional Specialty (we use donations for our silent auctions, live auctions, and at times trophies). I keep a running list of vendors that have honored the request and a list of those not to do business with (this list is very small).

In addition I think it would serve our YT community, to keep them informed.

Thanks.

Mary

Can you add me to your mailing list.

I would like to donate some items

thanks

[Ladymom]

Good for you for telling your story! They tried to use YT for free advertising by pretending to offer a prize. It certainly backfired, didn't it? I will never purchase from this vendor and hope other YTer's boycott them, too.

I had offered to donate a $25 gift certificate for bows when there was first a problem, but the Admin told me it had been straightened out. The offer still stands.

[Mardelin]

Originally Posted by RDB911

Mary

Can you add me to your mailing list.

I would like to donate some items

thanks

Thank you for your kindness....Monies that are gained by the club help to the support the Specialty, rescue and donations to other causes that club contributes too.

PM with your mailing address; we use snail mail. Around May time frame we'll start sending out letters. It will be on official Bluebonnet stationary.

[capt_noonie]

Originally Posted by Ladymom

Good for you for telling your story! They tried to use YT for free advertising by pretending to offer a prize. It certainly backfired, didn't it? I will never purchase from this vendor and hope other YTer's boycott them, too.

I had offered to donate a $25 gift certificate for bows when there was first a problem, but the Admin told me it had been straightened out. The offer still stands.

That's so generous of you! But I did however eventually get my prize, so no need, but LD however, did not. I'm not sure if she uses bows on Pasquale tho.