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11-20-2012, 11:31 AM | #1 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| Dog Food Company Customer Service How Important is your dog food company's Customer Service? I am struggling at the moment because I Love Canine Caviar and how great Riley is doing on it but their Customer Service really Sucks! Somebody posed the question to me: With such poor customer service I wonder how they would handle something such as a recall?!?! [I had never thought of that!!] |
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11-20-2012, 11:51 AM | #2 |
YT 3000 Club Member Join Date: Jan 2012 Location: USA
Posts: 4,514
| customer service is very important to me as well. it is so irritating when they dance around my questions... |
11-20-2012, 12:19 PM | #3 |
I ♥ Joey & Ralphie! Donating Member | It's extremely important to me as well, it's just one more indication that they take their business seriously, train their staff well, and don't take shortcuts. If customer service representatives are inept, what about factory workers?
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals |
11-20-2012, 06:27 PM | #4 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| Well Riley was all excited for meal time... Went running into the kitchen full speed... all excited!!!! Ate it all down and has been happy all night. He's been eating the Canine Caviar since Aug. 2nd and is still just as thrilled about it as he was then. Looks like I will be sticking with the Canine Caviar and just hope I don't have to deal with their customer service... |
11-21-2012, 05:32 AM | #5 |
And Rylee Finnegan Donating Member Join Date: Apr 2007 Location: Metro Detroit, MI
Posts: 17,928
| It is extremely important. Currently my dogs have to be on rx diets, so U don't have much choice. But even so Royal Canin (boy's food) has been willing to answer hard questions. I haven't talked to Purina (girl's food) because it is irrevelant since their food may be keeping her alive. When there is a choice, acceptable answers to my questions is the first thing I consider. Quality control? Who formulated the recipes? Credentials of those involved in nutrition aspect? What testing was done/is my dog the guinea pig? How do you know your food is free of contaminants? etc. I have posed similar questions to many companies and have gotten a lot of unsatisfactory answers. Actually, replies are sometimes laughable. In some cases they make it sound like they are a small family business that takes pride in being that way. I guess that is what they think people want to hear. I know onw thing about small businesses. They tend to make less money than big ones. Less money means less safety procedures. It also means there isn't as much of a chamce that qualified recipe creators are on staff. If they can't answer questions like these to my satisfaction then I don't waste my time with them.
__________________ Crystal, Ellie May (RIP), Rylee Finnegan, and Gracie Boo🐶 |
11-21-2012, 05:40 AM | #6 |
Donating YT 3000 Club Member | Customer service is extremely important. I worked in retail. I made sure i gave great customer sevice. I expect the same
__________________ Teri . . . Galen Jameson Frazier Seraphina Luna Rosencrantz, Saber Tooth Tiger, Pussy Willow Pandora Guildenstern |
11-21-2012, 07:19 AM | #7 | |
Action Jackson ♥ Donating Member Join Date: Dec 2008 Location: Maryland
Posts: 17,814
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__________________ ~ Brit & Lights! Camera! Jackson! CGC ETD TKP ~ Follow Jackson on Instagram: https://instagram.com/jacksontheterrier | |
11-21-2012, 07:20 AM | #8 | |
I ♥ Joey & Ralphie! Donating Member | Quote:
Great questions, I was also pleased with the knowledge Royal Canine reps had. They were able to answer my questions in much more detail than I expected.
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals | |
11-21-2012, 09:02 AM | #9 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| Well since Canine Caviar won't answer emails, and the person on their FaceBook page is an Idiot... I am wondering if I should place a call to them, today and throw some questions out to them to see how they respond?!?! What do you all think? - This is really bothering me for some reason!! |
11-21-2012, 09:05 AM | #10 | |
I ♥ Joey & Ralphie! Donating Member | Quote:
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals | |
11-21-2012, 09:15 AM | #11 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
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11-21-2012, 09:38 AM | #12 |
I ♥ Joey & Ralphie! Donating Member | Oh . . . maybe they get the whole fall off?
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals |
11-21-2012, 09:39 AM | #13 |
YT 500 Club Member Join Date: May 2009 Location: Van Alstyne, TX
Posts: 842
| It is concerning that their customer service is not what it should be. However, you also have to consider how well your dog(s) do on the food. You need to make sure they are doing well. There are some companies that provide pretty fair customer service, but I still don't feed their foods (Diamond comes to mind!). I guess you just can't have it all sometimes.
__________________ Maggie (RIP), Ginger (RIP), Lilly, Bella, Saleen, Bailey, Bridget |
11-21-2012, 10:42 AM | #14 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
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11-21-2012, 10:55 AM | #15 | |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| Quote:
The only other food Riley has done so Awesome on was Taste of the Wild! I switched him from that because of the Diamond Recalls. I wanted nothing to do with them!! | |
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