Vet never even called me back!!!! - Page 2 - YorkieTalk.com Forums

Mom to Hot Rod · 04-13-2009, 02:28 PM

Checking to see what happened with the vet.?

mkawczak · 04-14-2009, 05:19 AM

So I was home from work yesterday with a really bad headache. My neck and shoulder and head felt tight and achy. Anyway,Harleys apt was at 4:30,and by then I had so many Exedrin in me that I did go with DH. I got there and the vet was at the front desk chatting with a client. I checked Harley in,and they immediately put us in a room and shut the door. Then the tech comes in (this never happens) we usually always get the vet. She takes out the staples and the stitches,and says "your all set". I asked where the vet was,and she said he "left for the day".

B/S,....he lives in the backyard of his office. There were cars in the parking lot. He was hiding from me.....What is in he$$ is his problem. Own up to it your spineless freak

. MY question to you all is...Do I let this go,or do I send him a letter with the bill,and ask him to pay me back? I know I could've had a melt down,but my head was pounding and poor Harley was shaking like mad. I just don't want to let this go,so he thinks he's gotten away with this. Please advise me what to do. I really have never in my life been in this odd position.

Mom to Hot Rod · 04-14-2009, 05:56 AM

Quote:

Originally Posted by mkawczak

So I was home from work yesterday with a really bad headache. My neck and shoulder and head felt tight and achy. Anyway,Harleys apt was at 4:30,and by then I had so many Exedrin in me that I did go with DH. I got there and the vet was at the front desk chatting with a client. I checked Harley in,and they immediately put us in a room and shut the door. Then the tech comes in (this never happens) we usually always get the vet. She takes out the staples and the stitches,and says "your all set". I asked where the vet was,and she said he "left for the day".

B/S,....he lives in the backyard of his office. There were cars in the parking lot. He was hiding from me.....What is in he$$ is his problem. Own up to it your spineless freak

. MY question to you all is...Do I let this go,or do I send him a letter with the bill,and ask him to pay me back? I know I could've had a melt down,but my head was pounding and poor Harley was shaking like mad. I just don't want to let this go,so he thinks he's gotten away with this. Please advise me what to do. I really have never in my life been in this odd position.

That is not right at all!

He should take responsibility. I would go ahead and send him a well written, thought out letter along with the bill and let him know that you are so upset that he has not stepped up to the plate.

In this letter I would also tell him that you feel he has been irresponsible in the care that he has given you (Harley) and that if you cannot resolve this at this level that you will be going to the Vet. board of Directors or whomever is the governing body of vets. Try not to be accusatory but very matter of fact. Reinterate all the clients that you have referred to him, remind him that word of mouth is a very strong tool in advertising. It works both ways.

I would make sure that I have the paperwork from the emergency clinic and a log of when you tried to call his office and who you spoke with, etc. Put the ball in his court and give him a timeframe as to when you want him to respond, then follow thru. Good luck. Man this really is not right.

Wabbit · 04-14-2009, 06:28 AM

Quote:

Originally Posted by Mom to Hot Rod

That is not right at all!

He should take responsibility. I would go ahead and send him a well written, thought out letter along with the bill and let him know that you are so upset that he has not stepped up to the plate.

In this letter I would also tell him that you feel he has been irresponsible in the care that he has given you (Harley) and that if you cannot resolve this at this level that you will be going to the Vet. board of Directors or whomever is the governing body of vets. Try not to be accusatory but very matter of fact. Reinterate all the clients that you have referred to him, remind him that word of mouth is a very strong tool in advertising. It works both ways.

I would make sure that I have the paperwork from the emergency clinic and a log of when you tried to call his office and who you spoke with, etc. Put the ball in his court and give him a timeframe as to when you want him to respond, then follow thru. Good luck. Man this really is not right.

Good luck!!! What a low life chicken(*&% Vet!!!

I sure hope you get this resolved.....THIS IS EXCELLENT ADVICE!!! You should see some type of result...

dogears · 04-14-2009, 06:49 AM

Yes I would definitely keep track of all calls (time, person you spoke with, and what was said) and have records of all vet bills. Because if need be I would go to small claims court, because at this point it is more of the principle of the matter and him taking responsibility for his actions. I'm sure he would be furious if this same situation happen to his beloved small family member, he OWES you an apology and payment of the ER bill at the least.

I'm so very sorry you have to put up with such nonsense. People have to know that if you are providing a service to other people you have to give 200%, its not an option. How you serve others is a direct reflection of the kind of person you truly are. You give the best of yourself no matter what.

megansmomma · 04-14-2009, 07:15 AM

Quote:

Originally Posted by Gingergirlsmom

Wow! He needs to make this right.

Bernie's surgeon left a sponge inside. When he started to bleed from his hip (months after the surgery) and my vet found the sponge during an exploratory surgery (to find out the cause of the bleeding), the surgeons office not only issued me an apology, but they covered the entire cost of the the exploratory surgery. No questions asked.

Perhaps your vet asked a staff member to follow up and pay the fee and the staff is to blame...

OMG! That is medical negligence! I work in the OR and they count laps and rays (sponges) when closing. How the he!! do vets do surgery without counting?????

I am so totally in shock that this would happen. WOW!

mblab · 04-14-2009, 07:45 AM

I am so sorry that you have had to go through this! It seems like such a horrible thing to go through, this vet is making a bad situation even worse then it had to be!

I can't believe the vet hasn't called back and that he hid when you visited! I've just got to give you a virtual hug!

I don't know if this will work, but you could schedule ANOTHER visit, this time EXPLICITLY schedule it with THAT VET! Like a meeting with the vet, then he couldn't get out of it, unless he canceled.

Otherwise, if you send the letter, make sure to send it DELIVERY CONFIRMATION!!! That way they can't get away with saying they never got it!

I'm hoping he steps up and acts like a responsible person. I'll think good thoughts for you!!!

-Vicky

MyFairLacy · 04-14-2009, 08:41 AM

I can not believe the vet won't speak to you about the situation! That is just rediculous and I would definitely do something about it. Even if he felt he wasn't to blame, he should still speak to you. I think the fact that he's avoiding you proves that he's guilty. Sometimes mistakes get made..but a responsible and caring vet would apologize and do whatever they could to rectify the situation.

luvfla · 04-14-2009, 08:42 AM

I am speechless.

megansmomma · 04-14-2009, 08:49 AM

Quote:

Originally Posted by mkawczak

I posted last week about Aiden brother Harley. He went in 3/27/09 to be neutered. Had 3 - 3 inch incisions..."looking for" an undescended testicle. On the fallowing Thursday he was opened about an inch and 1/2 and his facia was hanging out. We took him to the emergency clinic,and over $700.00 later we were home. I called to talk to our vet. I left a message and he has not called me back. I know he knows about what happened,because when I called his staff member said,"We just were reading his OR report,how is he doing? I told her fine,but I was very upset. She took my cell # and....NOTHING!!!!! This man used to practice where I used to go,but opened his own place just 1 year ago. I referred so many people to him. Aiden had the same thing happen to him last February,but his "stuff" was not hanging out. That visit cost me a little under $200.00. He never offers a E-collar. I just wanted to talk to him ,and suggest he help me with this huge debt he cost me and take my suggestion to offer the #$%@#% collar. What would you do?? I have made an appointment,just because it's the only way to confront him on this issue. I'm going to let him remove the stitches and then I'll give him to my DH and if this FREAK want's me to come in his office,rather than do the deed over the phone...THEN SO BE IT!!!!!!!

:thumb down

Usually when a doctor closes the skin they will use a subQ stitch to stop this from happening. Did the ER vet mention anything about how the skin was closed? I am in shock that he made so many incisions looking for a testicle. Yicks!

BonBon · 04-14-2009, 08:56 AM

I've been thinking about the danger this doctor is to other little animals. He needs to be reported to help prevent this happening again!!! I agree with the advice to document everything. I personally would also have to speak face to face with this man and confront him with the harm he caused (in a calm manner). Whatever you decide to do, I wish you the best.

luvfla · 04-14-2009, 10:28 AM

He has shown his stripes. The money...call it sunk costs. Report him to the Vet Board & the BBB. He has had ample time to contact you....save another pup!!! The next one may not be so lucky,
If my kidz are sick my vet or one of his staff call to make sure they are feeling better with treatment.

04-13-2009, 02:28 PM	#16
Mom to Hot Rod Donating YT 5000 Club Member Join Date: Jan 2008 Location: MD Posts: 10,908	Checking to see what happened with the vet.? __________________ www.kissecollar.com Soft Cone Collars for Post-surgery and much more! 10% (non-food) - Discount code YT10

04-14-2009, 05:19 AM	#17
mkawczak Donating Senior Yorkie Talker Join Date: Apr 2008 Location: Upstate New York Posts: 1,320 Blog Entries: 3	Vet hid in Office!!!! So I was home from work yesterday with a really bad headache. My neck and shoulder and head felt tight and achy. Anyway,Harleys apt was at 4:30,and by then I had so many Exedrin in me that I did go with DH. I got there and the vet was at the front desk chatting with a client. I checked Harley in,and they immediately put us in a room and shut the door. Then the tech comes in (this never happens) we usually always get the vet. She takes out the staples and the stitches,and says "your all set". I asked where the vet was,and she said he "left for the day". B/S,....he lives in the backyard of his office. There were cars in the parking lot. He was hiding from me.....What is in he$$ is his problem. Own up to it your spineless freak. MY question to you all is...Do I let this go,or do I send him a letter with the bill,and ask him to pay me back? I know I could've had a melt down,but my head was pounding and poor Harley was shaking like mad. I just don't want to let this go,so he thinks he's gotten away with this. Please advise me what to do. I really have never in my life been in this odd position. __________________ N.Y. 'S FINESTPONGO,AIDEN,HARLEY, KI-KI ,GARFIELD ,MINI-ME

04-14-2009, 08:41 AM	#23
MyFairLacy Donating YT 10K Club Member Join Date: Jun 2007 Location: DFW, Texas Posts: 11,003	I can not believe the vet won't speak to you about the situation! That is just rediculous and I would definitely do something about it. Even if he felt he wasn't to blame, he should still speak to you. I think the fact that he's avoiding you proves that he's guilty. Sometimes mistakes get made..but a responsible and caring vet would apologize and do whatever they could to rectify the situation. __________________ ~Magnifique Yorkies~ Purchasing from backyard breeders, pet shops, and puppymills perpetuates the suffering of other dogs. Educate yourself and buy from reputable breeders or rescue.

04-14-2009, 08:56 AM	#26
BonBon Donating YT 1000 Club Member Join Date: Sep 2008 Location: With my yorkies Posts: 10,350	I've been thinking about the danger this doctor is to other little animals. He needs to be reported to help prevent this happening again!!! I agree with the advice to document everything. I personally would also have to speak face to face with this man and confront him with the harm he caused (in a calm manner). Whatever you decide to do, I wish you the best. __________________ He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion. -- Author Unknown

04-14-2009, 06:49 AM	#20
dogears Donating YT 500 Club Member Join Date: Aug 2008 Location: Charlotte, nc Posts: 555	Yes I would definitely keep track of all calls (time, person you spoke with, and what was said) and have records of all vet bills. Because if need be I would go to small claims court, because at this point it is more of the principle of the matter and him taking responsibility for his actions. I'm sure he would be furious if this same situation happen to his beloved small family member, he OWES you an apology and payment of the ER bill at the least. I'm so very sorry you have to put up with such nonsense. People have to know that if you are providing a service to other people you have to give 200%, its not an option. How you serve others is a direct reflection of the kind of person you truly are. You give the best of yourself no matter what.

04-14-2009, 07:45 AM	#22
mblab Donating YT 500 Club Member Join Date: Mar 2008 Location: Tallahassee, Florida Posts: 723	I am so sorry that you have had to go through this! It seems like such a horrible thing to go through, this vet is making a bad situation even worse then it had to be! I can't believe the vet hasn't called back and that he hid when you visited! I've just got to give you a virtual hug! I don't know if this will work, but you could schedule ANOTHER visit, this time EXPLICITLY schedule it with THAT VET! Like a meeting with the vet, then he couldn't get out of it, unless he canceled. Otherwise, if you send the letter, make sure to send it DELIVERY CONFIRMATION!!! That way they can't get away with saying they never got it! I'm hoping he steps up and acts like a responsible person. I'll think good thoughts for you!!! -Vicky

04-14-2009, 08:42 AM	#24
luvfla YT 3000 Club Member Join Date: Oct 2008 Location: Satellite Beach, FL Posts: 3,691	I am speechless.

04-14-2009, 10:28 AM	#27
luvfla YT 3000 Club Member Join Date: Oct 2008 Location: Satellite Beach, FL Posts: 3,691	He has shown his stripes. The money...call it sunk costs. Report him to the Vet Board & the BBB. He has had ample time to contact you....save another pup!!! The next one may not be so lucky, If my kidz are sick my vet or one of his staff call to make sure they are feeling better with treatment.