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Originally Posted by mkawczak  So I was home from work yesterday with a really bad headache. My neck and shoulder and head felt tight and achy. Anyway,Harleys apt was at 4:30,and by then I had so many Exedrin in me that I did go with DH. I got there and the vet was at the front desk chatting with a client. I checked Harley in,and they immediately put us in a room and shut the door. Then the tech comes in (this never happens) we usually always get the vet. She takes out the staples and the stitches,and says "your all set". I asked where the vet was,and she said he "left for the day".  B/S,....he lives in the backyard of his office. There were cars in the parking lot. He was hiding from me.....What is in he$$ is his problem. Own up to it your spineless freak  . MY question to you all is...Do I let this go,or do I send him a letter with the bill,and ask him to pay me back? I know I could've had a melt down,but my head was pounding and poor Harley was shaking like mad. I just don't want to let this go,so he thinks he's gotten away with this. Please advise me what to do. I really have never in my life been in this odd position.  |
That is not right at all!
He should take responsibility. I would go ahead and send him a well written, thought out letter along with the bill and let him know that you are so upset that he has not stepped up to the plate.
In this letter I would also tell him that you feel he has been irresponsible in the care that he has given you (Harley) and that if you cannot resolve this at this level that you will be going to the Vet. board of Directors or whomever is the governing body of vets. Try not to be accusatory but very matter of fact. Reinterate all the clients that you have referred to him, remind him that word of mouth is a very strong tool in advertising. It works both ways.
I would make sure that I have the paperwork from the emergency clinic and a log of when you tried to call his office and who you spoke with, etc. Put the ball in his court and give him a timeframe as to when you want him to respond, then follow thru. Good luck. Man this really is not right.