Just my luck

[KathyinCali]

Wow, I'm surprised. I've never had a problem with NM. Can you take them into one of their stores and return them? Or exchange them?

[VickiesMomma]

Originally Posted by daisy mae06

those are adorable!! my feet are alot smaller 6 1/2. or i would offer to buy them.

I know now I will never buy from NM.
That would upset me. unworn with purchase receipt they should take them back no ??..!!!!


Also it is free on YT but make sure to read the rules.

I know they are, I wish I could keep them. NM is nutty with their shipping, Once my mom got a wood chest filled with silverware from them that someone else order. She called them back and told what happened. They told her to keep them freee of charge. To make sure it wasn't just the sales rep being lazy, she called again and got someone else who also told her to keep them. I always wondered if the person who bought them was sent another one or if they just got credit?

[VickiesMomma]

Originally Posted by KathyinCali

Wow, I'm surprised. I've never had a problem with NM. Can you take them into one of their stores and return them? Or exchange them?

I doubt it because they said the time I had, from date of purchase, to return them has expired.

[daisy mae06]

Originally Posted by VickiesMomma

I doubt it because they said the time I had, from date of purchase, to return them has expired.

what was that time frame??? purchase to when you got them?

[VickiesMomma]

Originally Posted by daisy mae06

what was that time frame??? purchase to when you got them?

They told me 14 days from the date of purchase. It's been almost 3 weeks.

[daisy mae06]

Originally Posted by VickiesMomma

They told me 14 days from the date of purchase. It's been almost 3 weeks.

OMG most stores have at least a 30 day return . that is just WRONG!!.
that makes me happy we have no NM here and I wont order on line from them...

[celstu1]

Wow! I love those shoes! I just bought a pair much like them, but they are patent leather, that color and that style and Im sure they were MUCH cheaper haha Unless macys sales rack carries Manolos for $16!!! LOL Good Luck selling them! Im sorry they dont fit, that stinks!

[VickiesMomma]

Originally Posted by daisy mae06

OMG most stores have at least a 30 day return . that is just WRONG!!.
that makes me happy we have no NM here and I wont order on line from them...

It does suck, but most designers are like that. I have LV bags, and you always get on the bottom of recipt 14 days to return purchase. I also know Chanel and Fendi are like that.

[VickiesMomma]

Originally Posted by celstu1

Wow! I love those shoes! I just bought a pair much like them, but they are patent leather, that color and that style and Im sure they were MUCH cheaper haha Unless macys sales rack carries Manolos for $16!!! LOL Good Luck selling them! Im sorry they dont fit, that stinks!

Thanks. Yeah, you won't find them for cheap, but everyone wants them for dirt prices. My b/f paid 665 for them. Hopefully, I'll get about 350-400 on CL or Ebay.

[daisy mae06]

Originally Posted by VickiesMomma

It does suck, but most designers are like that. I have LV bags, and you always get on the bottom of recipt 14 days to return purchase. I also know Chanel and Fendi are like that.

I know that ...you got the shoes a week after you could no longer return them! I think it should be from when you get the product not when it was bought!.
something just does not add up...

I refuse to by Chanel because problems I have had with them I don't own Fendi I have not seen any thin I want there. I do have DB and others and I have never had a problem with returns. If in new condition and have receipt and has not been to long...

[KathyinCali]

Originally Posted by VickiesMomma

They told me 14 days from the date of purchase. It's been almost 3 weeks.

If you go to their website it says 60 days, with the exception of final sale items which says 30 days...I would print it and take it into an actual store.

[VickiesMomma]

Originally Posted by KathyinCali

If you go to their website it says 60 days, with the exception of final sale items which says 30 days...I would print it and take it into an actual store.

It might be 60 for NM brand stuff. Since MB is a brand that NM sells, they might have tp gp by their return policy.

[daisy mae06]

Returns & exchanges

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your timely return of unworn, unwashed, or defective merchandise for a full refund of the original purchase price.

Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 60 days might be subject to a reduced refund if not in its original vendor packaging, in salable condition and/or if the merchandise has been marked down in the intervening time period. A pick-up fee might apply to returns of large and/or heavy items.
Please allow 14 days for the processing of your return.
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.
For cosmetic color consultation, we recommend contacting your nearest Neiman Marcus store and asking to speak with a cosmetic specialist, who will be happy to assist with selections matching your skin tone and type.
In Store
Any Neiman Marcus merchandise, excluding heavy or large items, purchased online or from any Neiman Marcus catalog may be returned for a refund at a Neiman Marcus store with the exception of Last Call® Clearance centers.
By Mail
On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another Neiman Marcus purchase, or receive a refund. Enclose your packing slip with the item and ship, prepaid and insured, to:
Neiman Marcus 123 Customer Way Irving, TX 75039 Please note that Sale and Last Call® Online Clearance merchandise must be returned within 30 days of receipt of merchandise.
Store Purchases
Any Neiman Marcus merchandise purchased in store should be returned for a refund at the Neiman Marcus store where it was purchased.
Please note: When a gift is returned, a Neiman Marcus Group merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from Neiman Marcus, Horchow and Bergdorf Goodman, stores, catalog and online.

[VickiesMomma]

Originally Posted by daisy mae06

Returns & exchanges

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your timely return of unworn, unwashed, or defective merchandise for a full refund of the original purchase price.

Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 60 days might be subject to a reduced refund if not in its original vendor packaging, in salable condition and/or if the merchandise has been marked down in the intervening time period. A pick-up fee might apply to returns of large and/or heavy items.
Please allow 14 days for the processing of your return.
All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.
For cosmetic color consultation, we recommend contacting your nearest Neiman Marcus store and asking to speak with a cosmetic specialist, who will be happy to assist with selections matching your skin tone and type.
In Store
Any Neiman Marcus merchandise, excluding heavy or large items, purchased online or from any Neiman Marcus catalog may be returned for a refund at a Neiman Marcus store with the exception of Last Call® Clearance centers.
By Mail
On the front of your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another Neiman Marcus purchase, or receive a refund. Enclose your packing slip with the item and ship, prepaid and insured, to:
Neiman Marcus 123 Customer Way Irving, TX 75039 Please note that Sale and Last Call® Online Clearance merchandise must be returned within 30 days of receipt of merchandise.
Store Purchases
Any Neiman Marcus merchandise purchased in store should be returned for a refund at the Neiman Marcus store where it was purchased.
Please note: When a gift is returned, a Neiman Marcus Group merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from Neiman Marcus, Horchow and Bergdorf Goodman, stores, catalog and online.

When I spoke on the phone, they said they would not take them back.

[daisy mae06]

Originally Posted by VickiesMomma

When I spoke on the phone, they said they would not take them back.

Well I would say it is a false advertising problem print this out and take it in... or ask to speak to a supervisor... make sure you get the name and extension # of the manager you speak with.