So mad @ SPRINT!!!!!! - YorkieTalk.com Forums

cj_michi · 01-08-2008, 10:46 AM

So our new bill is ready and I'm checking it out when I realize that they have charged my husbands phone account 71 text messages which he rarely uses, making for a charge of $14.20(.20 a piece).

So I call customer service and they insist that he made that many and I'm like he does not use that thing unless I send him 1 which is rare 'cause I rather call than text. And then she says people habits change and how would u know he didn't make all those text messages.

I"m like he's my husband and I know what he does. So she says its on the computer that he made them and that there's nothing she can do so I have to pay. And like no I will not pay I rather change carrier than pay for something we didn't use. Then she says but u r still under contract and I tell her I don't care I'll leave u with the bill and I will not pay it. So she transfers me to this other representative that says the same B.S. So I ask to speak to a manager or someone above her and u know what she did she hung up on me. I am so mad

I can spit fire I've I were able to. I'm gonna go to a store after work and they are going to hear me. I will keep u guys posted on what happens.

Thanks needed to vent and this is the first time I do this and it feels good.

Graleyne · 01-08-2008, 10:50 AM

I am sorry! Good luck dealing with them. We had basically the same thing happen with Verizon (on more than one occasion) - only we pay whatever it is to have unlimited txt msging and they were still trying to charge us per msg. They FINALLY admitted they goofed up and credited our account but it took a lot of screaming and raising h*ll on my part to get them to do it.

SWEETPEA · 01-08-2008, 10:51 AM

i feel you i have sprint too

and im thinking about switching too

they are so expensive

cj_michi · 01-08-2008, 10:57 AM

Quote:

Originally Posted by Graleyne

I am sorry! Good luck dealing with them. We had basically the same thing happen with Verizon (on more than one occasion) - only we pay whatever it is to have unlimited txt msging and they were still trying to charge us per msg. They FINALLY admitted they goofed up and credited our account but it took a lot of screaming and raising h*ll on my part to get them to do it.

Ohh believe me they are going to hear me once I get off work. My husband doesn't erase his text so they'll be able to see all the text that have been made in the past month and its not 71.

cj_michi · 01-08-2008, 11:00 AM

Quote:

Originally Posted by SWEETPEA

i feel you i have sprint too

and im thinking about switching too

they are so expensive

I know the only reason why I have them it's because I travel to Puerto Rico to visit family and I can use my phone over there free of roaming charges. Plus all my family has Sprint and since I don't have a home phone I can call everyone and not use my anytime minutes. But if I could I would change.

rrosenberry · 01-08-2008, 11:01 AM

I heard on the news the other day that Sprint is voted WORST for customer service.. I have them too.
I'm surprised it wasn't .30 cents a text mine are.
I'd ask what number those texts came or went to.. at least you'd know the number ..or not.

cj_michi · 01-08-2008, 11:06 AM

Quote:

Originally Posted by rrosenberry

I heard on the news the other day that Sprint is voted WORST for customer service.. I have them too.
I'm surprised it wasn't .30 cents a text mine are.
I'd ask what number those texts came or went to.. at least you'd know the number ..or not.

I know I saw that report about them having the worst cutomer service. And they also dropped some customer bc they complaint to much according to them. Well if they would do things right no one would need to complain. I did ask to give me the numbers that these text were sent to, she wasn't able to give me all that information. All she kept telling me was that the computer show that such and such amount of text were sent on a cetain day but that she could not give me the numbers bc they don't have that on the computers which was weird to me. Since don't police get those when someone is missing??

hartygirl · 01-08-2008, 11:08 AM

Double check and make sure that they do not count a recieved text the same as a sent one. Some companies do.
We just had to suck it up and get unlimited texting. It's cheaper than going over.

LuvnmyYorkie · 01-08-2008, 11:11 AM

Sprint is the WORST! My old company had Sprint and all we ever had was problems. My boyfriend has Sprint for his kids, and after 2 weeks of having the phones, they shut them off because they went over the limit of the down payment, so he had to pay an additional $200 to keep the phones on. He had asked the phones to be blocked from internet and all the other stuff, and they didn't block it, so the kids were able to use it and ran the bill out of control. Then, since the phones were shut off, he wasn't able to get the rebates on the actual phones. So he lost $250 on that. Its a mess, and I don't recomend Sprint AT ALL!!

yorkiekist · 01-08-2008, 11:28 AM

I hate Sprint!!! They billed me for 3 months of service and I never signed up with them. I dont know how they did this. I called and explained over and over that I never signed up with them(already have Quest)but they turned me over to collections anyway.

yorkiesmiles · 01-08-2008, 11:30 AM

I'm sorry you are having so much trouble. I have Sprint service & I love it. Except I hate the service at the local store - horrid, but I rarely ever go there. Hopefully you can find a helpful individual.

Xena'smommy · 01-08-2008, 11:40 AM

It must be the season or something, I just had it out with Alltel. Every time you call and get a different person, you get a completely different answer. Sad thing is, we switched from Sprint to Alltel, so now what?

I am sorry you are dealing with it too! The thing I can't stand is their "we're right and you can't do anything about it attitude".

Good luck with your situation.

cj_michi · 01-08-2008, 11:59 AM

Quote:

Originally Posted by yorkiesmiles

I'm sorry you are having so much trouble. I have Sprint service & I love it. Except I hate the service at the local store - horrid, but I rarely ever go there. Hopefully you can find a helpful individual.

I actually like them I have a good signal. The route that I take to work and back I go thru a tunnel(underground) and I get signal so I can use my phone if I wanted to. I have no complains on that point but it just made me mad the fact that she hung up on me. That was uncalled for.

Amber_lv · 01-08-2008, 12:01 PM

well this is a touchy subject and i hope i don't offend...... Yes phone companies do make mistakes and it does happen but the chances are very slim, It might be that your hubby is texting and maybe doesn't want you to know? Maybe planning a surprise or something?If he deleted them off the phone you will not get an answer, But all phone companies have to keep a record of the phone #'s so if they say they can't provide the # or the message there is something wrong. I would talk with hubby and explain that you are going down there to raise a commotion and if he did it he better come clean so your not embarressed. Also i would talk to a manager and ask them to prove to you there were texts that you want to phyiscally see it on the screen or in a print out. Also that you want #'s.If they won't provide it ask for the district managers # or the corp #.. Is the phone service in his name or yours? Because if it is in his name they may not give you the info because he is the primary holder on the account.

txrosegirl · 01-08-2008, 12:43 PM

sprint

the only reason i still have my service is because my work offers a 23% discount....HOWEVER my fiancés account is always getting messed around with...

first time, they changed his plan without him requesting it and he only noticed because the bill doubled

he NEVER authorized a change ... this took about 4 calls to get "fixed"

next time, they never credited the money they charged for the first boo boo above...this took another 2 calls

most recent, they shipped him THREE BRAND NEW PHONES...he was like wth!?!?!?!? so he calls and THEY ADDED ON TWO MORE PHONES TO HIS ACCOUNT

... finally a nicer CS rep said that someone was probably trying to "pad" their monthly sales and just added these new lines on to his account...they said they would fix his account (credit the money they charged for the extra lines) when he sent the phones back....we were like NO you WILL CREDIT US NOW and send us a prepaid label to send the phones back!!!

... this fiasco took us two days worth of calls...we lost track of the number of people we talked to

sprint!!!

01-08-2008, 10:46 AM	#1
cj_michi Senior Yorkie Talker Join Date: Oct 2007 Location: Pasadena, TX Posts: 238	So mad @ SPRINT!!!!!! So our new bill is ready and I'm checking it out when I realize that they have charged my husbands phone account 71 text messages which he rarely uses, making for a charge of $14.20(.20 a piece). So I call customer service and they insist that he made that many and I'm like he does not use that thing unless I send him 1 which is rare 'cause I rather call than text. And then she says people habits change and how would u know he didn't make all those text messages. I"m like he's my husband and I know what he does. So she says its on the computer that he made them and that there's nothing she can do so I have to pay. And like no I will not pay I rather change carrier than pay for something we didn't use. Then she says but u r still under contract and I tell her I don't care I'll leave u with the bill and I will not pay it. So she transfers me to this other representative that says the same B.S. So I ask to speak to a manager or someone above her and u know what she did she hung up on me. I am so mad I can spit fire I've I were able to. I'm gonna go to a store after work and they are going to hear me. I will keep u guys posted on what happens. Thanks needed to vent and this is the first time I do this and it feels good. __________________ Michi & Max - Official member of The Little Gentleman's Club

01-08-2008, 10:50 AM	#2
Graleyne Donating YT 1000 Club Member Join Date: Jun 2007 Location: Georgia Posts: 2,563	I am sorry! Good luck dealing with them. We had basically the same thing happen with Verizon (on more than one occasion) - only we pay whatever it is to have unlimited txt msging and they were still trying to charge us per msg. They FINALLY admitted they goofed up and credited our account but it took a lot of screaming and raising h*ll on my part to get them to do it. __________________ Aerrica, and Norman RIP my sweet Poopanut

01-08-2008, 10:51 AM	#3
SWEETPEA My Little Princess Donating Member Join Date: Jun 2005 Location: SUNNY,FLORIDA Posts: 2,764	i feel you i have sprint too and im thinking about switching too they are so expensive __________________ RACHEL & MISTY

01-08-2008, 11:01 AM	#6
rrosenberry & Bailey & Bella Donating Member Join Date: Mar 2005 Location: Ohio Posts: 8,164	I heard on the news the other day that Sprint is voted WORST for customer service.. I have them too. I'm surprised it wasn't .30 cents a text mine are. I'd ask what number those texts came or went to.. at least you'd know the number ..or not. __________________ Rhonda, Bailey, Josie and my angel Bella Rue' "Until one has loved an animal, a part of one's soul remains unawakened." ~Anatole France~

01-08-2008, 11:08 AM	#8
hartygirl megan - g Donating Member Join Date: Aug 2007 Location: South Texas Posts: 2,324	Double check and make sure that they do not count a recieved text the same as a sent one. Some companies do. We just had to suck it up and get unlimited texting. It's cheaper than going over. __________________

01-08-2008, 11:11 AM	#9
LuvnmyYorkie Donating Senior Yorkie Talker Join Date: Apr 2007 Location: Anaheim Posts: 588	Sprint is the WORST! My old company had Sprint and all we ever had was problems. My boyfriend has Sprint for his kids, and after 2 weeks of having the phones, they shut them off because they went over the limit of the down payment, so he had to pay an additional $200 to keep the phones on. He had asked the phones to be blocked from internet and all the other stuff, and they didn't block it, so the kids were able to use it and ran the bill out of control. Then, since the phones were shut off, he wasn't able to get the rebates on the actual phones. So he lost $250 on that. Its a mess, and I don't recomend Sprint AT ALL!!

01-08-2008, 11:28 AM	#10
yorkiekist YT 3000 Club Member Join Date: Jul 2007 Location: HOT, HOT, HOT AZ Posts: 3,150	I hate Sprint!!! They billed me for 3 months of service and I never signed up with them. I dont know how they did this. I called and explained over and over that I never signed up with them(already have Quest)but they turned me over to collections anyway.

01-08-2008, 11:30 AM	#11
yorkiesmiles Donating YT 4000 Club Member Join Date: Jan 2006 Location: Iowa Posts: 9,493	I'm sorry you are having so much trouble. I have Sprint service & I love it. Except I hate the service at the local store - horrid, but I rarely ever go there. Hopefully you can find a helpful individual. __________________ yorkiesmiles Loved by Bubba & Roxy *Holy, holy, is the Lord God Almighty, who was, and is, and is to come*

01-08-2008, 11:40 AM	#12
Xena'smommy Donating Yorkie Yakker Join Date: Mar 2007 Location: Telluride, CO Posts: 309	It must be the season or something, I just had it out with Alltel. Every time you call and get a different person, you get a completely different answer. Sad thing is, we switched from Sprint to Alltel, so now what? I am sorry you are dealing with it too! The thing I can't stand is their "we're right and you can't do anything about it attitude". Good luck with your situation. __________________ The dog was created especially for children. He is the god of frolic.

01-08-2008, 12:01 PM	#14
Amber_lv Peeka Boo I See You! Donating Member Join Date: Jun 2006 Location: Salt Lake Posts: 7,161 Blog Entries: 3	well this is a touchy subject and i hope i don't offend...... Yes phone companies do make mistakes and it does happen but the chances are very slim, It might be that your hubby is texting and maybe doesn't want you to know? Maybe planning a surprise or something?If he deleted them off the phone you will not get an answer, But all phone companies have to keep a record of the phone #'s so if they say they can't provide the # or the message there is something wrong. I would talk with hubby and explain that you are going down there to raise a commotion and if he did it he better come clean so your not embarressed. Also i would talk to a manager and ask them to prove to you there were texts that you want to phyiscally see it on the screen or in a print out. Also that you want #'s.If they won't provide it ask for the district managers # or the corp #.. Is the phone service in his name or yours? Because if it is in his name they may not give you the info because he is the primary holder on the account. __________________ Peeka-Boo-Daisy-Designs <---Click Here Peeka's MyspaceDaisy's Myspace Peeka's Dogster

01-08-2008, 12:43 PM	#15
txrosegirl owned by my monkeys Donating Member Join Date: Dec 2007 Location: far north dallas, texas Posts: 1,866	sprint the only reason i still have my service is because my work offers a 23% discount....HOWEVER my fiancés account is always getting messed around with... first time, they changed his plan without him requesting it and he only noticed because the bill doubled he NEVER authorized a change ... this took about 4 calls to get "fixed" next time, they never credited the money they charged for the first boo boo above...this took another 2 calls most recent, they shipped him THREE BRAND NEW PHONES...he was like wth!?!?!?!? so he calls and THEY ADDED ON TWO MORE PHONES TO HIS ACCOUNT ... finally a nicer CS rep said that someone was probably trying to "pad" their monthly sales and just added these new lines on to his account...they said they would fix his account (credit the money they charged for the extra lines) when he sent the phones back....we were like NO you WILL CREDIT US NOW and send us a prepaid label to send the phones back!!! ... this fiasco took us two days worth of calls...we lost track of the number of people we talked to sprint!!! __________________ lyn ~ miss buffey, sir bentley and baby bree ~ RIP sweet gino - mommy will always love you please click to give FREE food - the animal rescue site