:mad: Very Angry!! I was treated like crap at the vet's office!! - Page 2 - YorkieTalk.com Forums

artierae · 06-13-2006, 08:16 AM

I have to agree with Anaelle's Mom. I do know that a lot of the younger generation bring it on themselves, but also there are an awful lot of the younger generation who are caring, responsible people, even more so than some of the older generation! It is a shame that they all have to suffer for the few who aren't. And no one should be made to feel like those people made you feel. There is one person at our vet's who would probably be the same way. But the others are all so nice that it makes up for it. And we love the vet. So even if we had a bad experience with the one bad person, we would not want to go to a different vet.

So, like she said, hold you head up, show them the card to prove you were right, but smile and also show them you are a bigger person than they are.

Annabelles_mom · 06-13-2006, 08:24 AM

Quote:

Originally Posted by artierae

I have to agree with Anaelle's Mom. I do know that a lot of the younger generation bring it on themselves, but also there are an awful lot of the younger generation who are caring, responsible people, even more so than some of the older generation! It is a shame that they all have to suffer for the few who aren't. And no one should be made to feel like those people made you feel. There is one person at our vet's who would probably be the same way. But the others are all so nice that it makes up for it. And we love the vet. So even if we had a bad experience with the one bad person, we would not want to go to a different vet.

So, like she said, hold you head up, show them the card to prove you were right, but smile and also show them you are a bigger person than they are.

I am glad someone sees it like I do, I thought I would be the only one thinking it was mostly an age thing. Thanks!!

sneri13 · 06-13-2006, 08:28 AM

I am so sorry you were treated like that. It's ashame that some adults think they can speak to younger adults that way. I would say something to the vet when you go back.. I would also have your Mom call the vet.

Your baby will be just fine. But spoiler her when she gets home.

Nikko's_human · 06-13-2006, 11:05 AM

I know how you feel. When I first got started in the work force after college, people in my office never took me seriously. Supervisors felt they could speak to me rudely and in a condescendant way because I was young. Many times I went home crying because I was treated so badly. My mom told me to go in and demand respect otherwise people would continue to walk all over me. I did just that and even confronted a big time director about her behavior and she actually apologized!! My point is that you should demand respect and you will get it. Being sensitive and weepy (I know, I was the same way) make people see you as weak and they will walk all over you. Keep your head up and walk in that office as though you are confident and make those rude women apologize to you. They are there to serve YOU as a client. And be sure to let the vet know that you were treated badly.

reese10 · 06-13-2006, 12:05 PM

wow i'm surprised at the number of replies. well when i returned home after dropping Reese off I was in tears. I called my mom and she said that she would call them and that she wasn't very happy either. She called me back and told me that someone was going to call and apologize. 30 min later someone called and apologized for the appointment not being in the book but that was all she apologized for. The lady also told "whispered" to someone else that "that girl just belives this is all bs" and after i heard that i told them i could reschedule and come back another time and the lady said "no its already done,you can't reschedule".

Reese is home now, just went and got her a few minutes ago. I took the card but the only person I talked to was the vet tech lady and she told me all the after care stuff. I did see the receponist at the desk but she made no attempt to talk to me so i just handed her the appointment card and left with Reese.

The odd thing about all of this is that I know one of the vet's very well. He happens to live 5 houses down from me and his wife was my 6th grade teacher. He wasn't working today but i will tell him what happened if i see him

rrosenberry · 06-13-2006, 12:22 PM

That's what you need to do, tell the Vet, he'll have a different reaction,when he realizes he's gonna loose some $$ , because of how they are treating customers..
How is she doing?

reese10 · 06-13-2006, 12:30 PM

Reese is doing fine thanks. She's laying down on her favorite blanket and sleeping. The other pets miss her (an older golden retriver and 2 cats) but the vet tech told me to keep Reese away from them incase they want to start playing with her. I'm glad to have her home it was very quiet without her here.

I'm definatly going to talk to the vet when I see him, he usually walks his dog around 5 or 6 so i'll keep looking for him. I really like the vet he's very nice and we have known him for a long time and all our other pets have gone to his office. Unfortunetly there are 2 other vets in his office so were not always guaranteed to see the vet we know. All the vets at the office are wonderful, i just don't like the recepontists. I told my mom if I go back to the vet and i'm treated that way again I won't take it from anybody and just leave. I really was thinking about leaving after I sat down and was denied a rescheduling. As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.

Tiggerwit · 06-13-2006, 12:31 PM

I'm sorry you had to deal with this. I hate it when people like that cop attitude. Definitely make sure you talk to your vet friend and/or let the one on duty today know how their front staff behaved. I'm guessing the vet wouldn't be happy about it either.

Hugs to Reese and you.

catnayl · 06-13-2006, 01:43 PM

I would have been shaking too if that had happened to me.I hate it when a few people in some of these offices think they are all knowing and the client is the one who does not have it together.That is when I get so angry I can barely speak.I am sure they cannot wait for you to bring back the card except I would show it to the vet first and see how he reacts.Cathy and Yoshi

hooliacasa · 06-13-2006, 01:48 PM

As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.[/QUOTE]

Unfortunately, rude snide girls grow into rude, snide women. That's my experience anyway. I hope you do tell the vet what happened. Money is money no matter whose hand it giving to them, right? I'm sorry you were treated that way, it wasn't right. Just remember karma honey. What comes around goes around- they'll get treated rudely by someone too. Keep your chin up!

Bridget's Mommy · 06-13-2006, 02:19 PM

Gosh, that is such a bummer. I'm so sorry you were treated in such a rude disrespectful way. As if it wasn't already a tough day for you and your baby. How is your little one doing? Keep us posted. Sending you warm happy wishes!

mzkim · 06-13-2006, 04:57 PM

I am so sorry that you had to go thru this. it should not matter if you are 17 you are a young adult and they should have treated you like one! It makes me so mad that there are small minded people like this. I hope your baby is ok. You have more class than both of those ladies!

icy · 06-13-2006, 07:09 PM

I'm sorry that you have had such a bad experience at the vet's office. I think those receptionists are rude and you should definitely complain to the vet that you know. You should let him know what kind of staff he is employing and he might be losing business with people like this.

SnowWa · 06-13-2006, 09:08 PM

Reese10 --- Get ready! You're young - and these things do happen. I took my dog in to get groomed --- and they didn't have him down for the appointment (they had him for the next day) -- but worked him in and did a great job.

My mammogram was last Saturday - I called to confirm the time - and lo and behold - they had it down for the following Saturday - glad I called!

I had a colonoscopy scheduled (no fun and I dread it like anything) -- and they called and rescheduled me. After - I had started the "dreaded prep" and made arrangements for a ride, etc. etc.

As inconvenient as all these things are - they are not the end of the world.
I work in medicine and I can tell you for sure that occasionally our patients show up on the wrong day or miss their appointments because there has been some miscommunication somewhere. And - being totally honest - sometimes it is our fault and sometimes it is theirs. But we (like your vet) always work them in.

Personally - if I took my dog in to be spayed/neutered - and he wasn't scheduled - I would see if (hopefully) he could be worked in..... and, if he couldn't, I would reschedule.

Being much older than you are - I have learned to go with the flow as much as possible. What you are talking about is not one of life's "real problems." My daughter was diagnosed with MS last month, my 28-year-old nephew recently died from a malignant brain tumor - and my best friend was recently diagnosed with cancer and has less than a year to live. I think I could handle rescheduling my dog to be spayed.

But - your vet's office did go ahead and do it and your little girl is doing fine. So - it all really worked out okay. And - yes, the girl or girls at the office weren't as nice as they should have been - but you said that you're very emotional - and they may have been reacting to your being so upset.

Whatever - move on -- it's all over and done and your little girl is recovering and doing well. That is what is most important.

Count your blessings -- at least you have YorkieTalk -- a place to vent!!!!!

Good luck -- Carol Jean

LuvtheCooper · 06-13-2006, 09:31 PM

I also have seen that "some" older people feel it is alright to be condescending and rude to the younger folk, and it just isn't right to be ugly to other people no matter the age, situation, or whatever. ALL people deserve respect. Bottom line, you were not respected today and that needs to be addressed. It may not help, but it could be these ladies have treated other people this way and it won't be the first time they were called on it. Chances are it is not. If I ran that office, I would want to know how my staff treated others. And yes, while in the big scheme of things it might not be the worst problem in the world...why just let it go and let them continue acting that way? Mean people suck and they should be called on it...Just my two

06-13-2006, 08:28 AM	#18
sneri13 Luv My Spoiled Babies Donating Member Join Date: May 2005 Location: New Jersey Posts: 3,065	I am so sorry you were treated like that. It's ashame that some adults think they can speak to younger adults that way. I would say something to the vet when you go back.. I would also have your Mom call the vet. Your baby will be just fine. But spoiler her when she gets home. __________________ Susan Mac Mellie & Manny Until we meet again at Rainbow Bridge

06-13-2006, 11:05 AM	#19
Nikko's_human Proudly owned by Nikko Donating Member Join Date: Sep 2005 Location: Bronx, New York Posts: 768	I know how you feel. When I first got started in the work force after college, people in my office never took me seriously. Supervisors felt they could speak to me rudely and in a condescendant way because I was young. Many times I went home crying because I was treated so badly. My mom told me to go in and demand respect otherwise people would continue to walk all over me. I did just that and even confronted a big time director about her behavior and she actually apologized!! My point is that you should demand respect and you will get it. Being sensitive and weepy (I know, I was the same way) make people see you as weak and they will walk all over you. Keep your head up and walk in that office as though you are confident and make those rude women apologize to you. They are there to serve YOU as a client. And be sure to let the vet know that you were treated badly. __________________ NIKKO and his mommy NECEE

06-13-2006, 12:22 PM	#21
rrosenberry & Bailey & Bella Donating Member Join Date: Mar 2005 Location: Ohio Posts: 8,164	That's what you need to do, tell the Vet, he'll have a different reaction,when he realizes he's gonna loose some $$ , because of how they are treating customers.. How is she doing? __________________ Rhonda, Bailey, Josie and my angel Bella Rue' "Until one has loved an animal, a part of one's soul remains unawakened." ~Anatole France~

06-13-2006, 12:31 PM	#23
Tiggerwit Just me 'n my boys Donating Member Join Date: Sep 2005 Location: Murphy, TX Posts: 4,596	I'm sorry you had to deal with this. I hate it when people like that cop attitude. Definitely make sure you talk to your vet friend and/or let the one on duty today know how their front staff behaved. I'm guessing the vet wouldn't be happy about it either. Hugs to Reese and you. __________________ "Be kinder than necessary, for everyone is fighting some kind of battle." Alphy 's Roxy

06-13-2006, 04:57 PM	#27
mzkim YT Addict Join Date: Jun 2005 Location: Maplewood, Minnesota Posts: 277	I am so sorry that you had to go thru this. it should not matter if you are 17 you are a young adult and they should have treated you like one! It makes me so mad that there are small minded people like this. I hope your baby is ok. You have more class than both of those ladies! __________________ :Puppy: Mz Kim "Failure seldom stops you. What stops you is the fear of failure."

06-13-2006, 08:16 AM	#16
artierae Donating YT 500 Club Member Join Date: Aug 2005 Location: Hesperia, CA Posts: 916	I have to agree with Anaelle's Mom. I do know that a lot of the younger generation bring it on themselves, but also there are an awful lot of the younger generation who are caring, responsible people, even more so than some of the older generation! It is a shame that they all have to suffer for the few who aren't. And no one should be made to feel like those people made you feel. There is one person at our vet's who would probably be the same way. But the others are all so nice that it makes up for it. And we love the vet. So even if we had a bad experience with the one bad person, we would not want to go to a different vet. So, like she said, hold you head up, show them the card to prove you were right, but smile and also show them you are a bigger person than they are.

06-13-2006, 12:05 PM	#20
reese10 Yorkie Yakker Join Date: Apr 2006 Location: ohio Posts: 50	wow i'm surprised at the number of replies. well when i returned home after dropping Reese off I was in tears. I called my mom and she said that she would call them and that she wasn't very happy either. She called me back and told me that someone was going to call and apologize. 30 min later someone called and apologized for the appointment not being in the book but that was all she apologized for. The lady also told "whispered" to someone else that "that girl just belives this is all bs" and after i heard that i told them i could reschedule and come back another time and the lady said "no its already done,you can't reschedule". Reese is home now, just went and got her a few minutes ago. I took the card but the only person I talked to was the vet tech lady and she told me all the after care stuff. I did see the receponist at the desk but she made no attempt to talk to me so i just handed her the appointment card and left with Reese. The odd thing about all of this is that I know one of the vet's very well. He happens to live 5 houses down from me and his wife was my 6th grade teacher. He wasn't working today but i will tell him what happened if i see him

06-13-2006, 12:30 PM	#22
reese10 Yorkie Yakker Join Date: Apr 2006 Location: ohio Posts: 50	Reese is doing fine thanks. She's laying down on her favorite blanket and sleeping. The other pets miss her (an older golden retriver and 2 cats) but the vet tech told me to keep Reese away from them incase they want to start playing with her. I'm glad to have her home it was very quiet without her here. I'm definatly going to talk to the vet when I see him, he usually walks his dog around 5 or 6 so i'll keep looking for him. I really like the vet he's very nice and we have known him for a long time and all our other pets have gone to his office. Unfortunetly there are 2 other vets in his office so were not always guaranteed to see the vet we know. All the vets at the office are wonderful, i just don't like the recepontists. I told my mom if I go back to the vet and i'm treated that way again I won't take it from anybody and just leave. I really was thinking about leaving after I sat down and was denied a rescheduling. As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.

06-13-2006, 01:43 PM	#24
catnayl Senior Yorkie Talker Join Date: Aug 2005 Location: NEWPORT,AR Posts: 158	I would have been shaking too if that had happened to me.I hate it when a few people in some of these offices think they are all knowing and the client is the one who does not have it together.That is when I get so angry I can barely speak.I am sure they cannot wait for you to bring back the card except I would show it to the vet first and see how he reacts.Cathy and Yoshi

06-13-2006, 01:48 PM	#25
hooliacasa Senior Yorkie Talker Join Date: Mar 2006 Location: Missouri Posts: 195	As I was sitting down I could hear the ladies "whispering" about me. These ladies are grown women and I excepted a little more class from them.[/QUOTE] Unfortunately, rude snide girls grow into rude, snide women. That's my experience anyway. I hope you do tell the vet what happened. Money is money no matter whose hand it giving to them, right? I'm sorry you were treated that way, it wasn't right. Just remember karma honey. What comes around goes around- they'll get treated rudely by someone too. Keep your chin up!

06-13-2006, 02:19 PM	#26
Bridget's Mommy YT Addict Join Date: Jun 2005 Location: Utah Posts: 263	Gosh, that is such a bummer. I'm so sorry you were treated in such a rude disrespectful way. As if it wasn't already a tough day for you and your baby. How is your little one doing? Keep us posted. Sending you warm happy wishes!

06-13-2006, 07:09 PM	#28
icy YT Addict Join Date: Dec 2005 Location: Hong Kong Posts: 473	I'm sorry that you have had such a bad experience at the vet's office. I think those receptionists are rude and you should definitely complain to the vet that you know. You should let him know what kind of staff he is employing and he might be losing business with people like this. __________________ Yorkies, Yorkies and more Yorkies

06-13-2006, 09:08 PM	#29
SnowWa YT 2000 Club Member Join Date: Nov 2005 Location: USA Posts: 2,992	Reese10 --- Get ready! You're young - and these things do happen. I took my dog in to get groomed --- and they didn't have him down for the appointment (they had him for the next day) -- but worked him in and did a great job. My mammogram was last Saturday - I called to confirm the time - and lo and behold - they had it down for the following Saturday - glad I called! I had a colonoscopy scheduled (no fun and I dread it like anything) -- and they called and rescheduled me. After - I had started the "dreaded prep" and made arrangements for a ride, etc. etc. As inconvenient as all these things are - they are not the end of the world. I work in medicine and I can tell you for sure that occasionally our patients show up on the wrong day or miss their appointments because there has been some miscommunication somewhere. And - being totally honest - sometimes it is our fault and sometimes it is theirs. But we (like your vet) always work them in. Personally - if I took my dog in to be spayed/neutered - and he wasn't scheduled - I would see if (hopefully) he could be worked in..... and, if he couldn't, I would reschedule. Being much older than you are - I have learned to go with the flow as much as possible. What you are talking about is not one of life's "real problems." My daughter was diagnosed with MS last month, my 28-year-old nephew recently died from a malignant brain tumor - and my best friend was recently diagnosed with cancer and has less than a year to live. I think I could handle rescheduling my dog to be spayed. But - your vet's office did go ahead and do it and your little girl is doing fine. So - it all really worked out okay. And - yes, the girl or girls at the office weren't as nice as they should have been - but you said that you're very emotional - and they may have been reacting to your being so upset. Whatever - move on -- it's all over and done and your little girl is recovering and doing well. That is what is most important. Count your blessings -- at least you have YorkieTalk -- a place to vent!!!!! Good luck -- Carol Jean __________________ http://tinypic.com/ipxhmb.jpg A Yorkie is worth a thousand words.

06-13-2006, 09:31 PM	#30
LuvtheCooper & LuvtheCarley too! Donating Member Join Date: Apr 2006 Location: Wa State/Texas Posts: 1,625	I also have seen that "some" older people feel it is alright to be condescending and rude to the younger folk, and it just isn't right to be ugly to other people no matter the age, situation, or whatever. ALL people deserve respect. Bottom line, you were not respected today and that needs to be addressed. It may not help, but it could be these ladies have treated other people this way and it won't be the first time they were called on it. Chances are it is not. If I ran that office, I would want to know how my staff treated others. And yes, while in the big scheme of things it might not be the worst problem in the world...why just let it go and let them continue acting that way? Mean people suck and they should be called on it...Just my two __________________ Delaina Cooper & Carley