WARNING be careful with shipping pups!

[chattiesmom]

Poor little Dude. Hope he is feeling better now. They are so resilient, chances are he will recover from the bad flight alot quicker that you will get over being angry.

Hope you are able to find some resolution. I would be so angry I would want to start knocking heads -- starting at the top and working my way down!

[Lyz517]

Heres a pic of him resting after his long ordeal, taken the same day he arrived.

[chattiesmom]

What a beautiful little boy!!! Wow, I would be so that someone would be so careless with my little one!

[yorkiesmiles]

What a doll. Thank you for the update and the cute pix. I'll continue to pray for a speedy recovery. I adopted my dogs from my daughter's dance teacher, but I believe she had both dogs shipped from different breeders. I thought that sounded ok, but Your story will definitely make me think before I buy dog out of state -- I think I would drive/fly to pick up this very precious cargo after hearing how badly his kennel was damaged.

Enjoy your day with your new furbaby!

Yorkiesmiles

[twinkie]

That's so awful I don't know how the airline could be so terrible....oh wait... yes I do. My chi was supposed to be shipped from way down south to way up here in Canada, but then the day of shipping the airline wouldn't ship him here, so I was notified last minute that he would be shipped to the closest US airport (which is 2 hours away). So then I get to the airport and I'm waiting and waiting, asking where the heck my dog was, "Hmm, oh I'm sorry miss the airplane that he was supposed to transfer onto was at its weight limit so he's coming on another flight" Excuse me!! Another flight, the dog and the kennel together weigh 5 lbs!! My poor baby was delayed for 2 hours at his transfer airport. This is at the begining of December!!! Who knows where he was kept between flights. I was so mad. Needless to say the stress of the 8 hour ordeal left my baby sick so he was left at the vet for 3 days & 2 nights. Airlines don't care about the animals they ship, once they have your money.

Anyways, I'm sorry that this happened to you and your baby, he sure is a cutie pie!

[Kelz]

How terrible!!!

[She-ra's Mama]

Oh that is awful! Thank God he is ok! He is such a handsome little fellow.

[suz]

Originally Posted by Lyz517

Thanks everyone for the well wishes. I've called the office several times and never able to reach the manager. Its like a conspiracy. I emailed a few places and finally did get one reply. Here it is:

Dear Mrs. xxxxxxx

American Airlines transports a large number of live animals each day; and it is imperative that we provide the utmost care and respect for these shipments. The handling of your puppy in this manner is not typical for American Airlines Cargo.

We are dedicated to providing the highest quality of service in our cargo operation, and our goal is to satisfy every customer, every time.

The management in the stations involved have been made aware of this situation and measures will be taken to prevent any future recurrence.

Sincerely,
xxxxxxxx
Lead Agent
AA Cargo Live Animal Specialty Desk

I dont think anything will really satisfy me. Its all been done. It just should have never happened.

Sounds like almost the same thing happened to me about 20 years ago. Altho it was a regular commuter Amer. Airlines flight. There was a man (in his 60's) sitting next to me on the flight. We were leaving Houston enroute to Los Angeles. It was in December, so of course there was bad weather. We were forced to sit at the end of the runway for almost 8 hours!! This man had just gotten out of the hospital after having quadripple by-pass surgery. He was supposed to take medication every 2 hours! So here we sit at the end of the runway, not being allowed to have any beverages or food. Their reason was it would cause a problem having to pick up all foods and beverages if we were able to depart quick. The medication (pills) the man was supposed to take were LARGE pills, that must be taken with water. The stewardesses (way back then, they were still called stewardesses!!), refused to let the man have anything to drink. I sat there dumbfounded. After he had missed the 3rd time he was to take his medication, I finally went bonkers! I demanded to speak with whoever was in charge!! I didn't care who it was. I just went off. Finally got to talk to a normal person (he said that he was the co-pilot) and told him about the problem. He went to the man and asked him to go with him. The co-pilot took the man into a closed off section of the plane and allowed him to have water to take his meds. Then assured both of us that we would be getting notified via mail, that this would never happen to anyone else again. I did get the notification, and I did receive a roundtrip flight to wherever I needed to go (within the 48 connected states). But I still hve never flown American Airlines again. They say things will never happen again, but it's things that should never happen in the first place that bother me! WOW, this is long, sorry.
Suz

[speck103]

All of these horror stories are so scary!! I beleive it though because I used to work for an airline and I've seen all different sizes of fur babies come through the airport. Most of the time they are treated like cargo. I would never ship any of my pets or have them ride with the cargo, it's just not worth it! Even if everything goes as it's supposed too, it's a stressful ride.

[lilbumbleybees]

Oh wow! I am so so so sorry to hear about what happened! And PLEASE keep us updated on how he is doing! Fortuantely I had a fantastic shipping experience with my newest baby, but no to say I was a nervous wreck from the second the breeder called and said she was at the airport til the very second I had her in front of my eyes. I did almost contimplate flying myself to pick her up, but the money for that and with a hotel just wasn't going to happen at the time. Keep in touch with that manager and hassle him til they find out what happened. That's awful! I'll be praying for your little one.

[Yorkieluv]

First of all Congratulations on your new puppy!!! He is absolutely adorable

I can't believe the airline was so irresponsible...Poor little thing must have been scared to death! No answers or any sort of explanation? They have to have some sort of idea of what happened and they just didn't want to tell you...How terrible.

At least you were able to get your little one home to calm down a bit after that horrible plane ride and to the vet.

I will pray that he gets better soon and that he doesn't have any damage from the plane ride.

[Princessyorkies]

That is horrible what happened to your puppy. I hope and pray the puppy will be fine and no long term damage has taken place. I also hope what ever the bug is that he has will soon be gone with the medicine he is on.

[Brandy101b]

I read that when shipping live animals airline, train whatever that 10% are injured or killed and that 3% are lost or stolen! How do you lose a dog on a plane????? But it does happen and often. Well I did'nt have a dog lost but we went to ohio to visit last year and I had a brand new playpen, I was sitting on the plane by baggage and seen the playpen go on but when we landed they could'nt find it anywhere, I was SOOOOO mad, and because I did'nt have the receipt, by the way it was a 300 dollar playpen an eddie bauer one, they gave me a 50 dollar redemption coupon. I would never trust my animal to them!

[jwash]

I know of several people on this site who have shipped or received shipped puppies without incident but in my humble opinion, pay the airfare or drive and get your furbaby. There are plenty of good breeders in every state, it takes research. Now, for those that breed, I know, it is sometimes necessary but if it isn't, why take the risk? I'm sorry this happened.

[onelovelylynn]

Im so glad to see that your baby is looking good and comfy at home with you..

Poor little guy, needs alot of lovin,,,, I would be getting in touch with both the breeder and the airlines. Dont let them get away with this. If everyone that this happens to just lets these creeps get away with it, It will never stop and someday it will be at the expense of the puppy. And thats just not right.


Good luck with him, and i am sending him hugs from penny and me..