what else could i do

[lillymae]

Originally Posted by My lil friend

You are a good person,taking up for someone that could speak out. If that dog bit her it would have to be quaranteened and the groomer is the one that should of been put in a cage.
It was NO accident that they man asking you if you were ok was the owner of the dog,,it was GOD taking care of the little ones.
You still need to call corporate.

Biting dogs are exactly why they hold the chin hair. It's the only place to safely hold a biter or they must be muzzled & Petco frowns on muzzling & even then they would need to remove the muzzle to trim the face.

[Nancy1999]

Originally Posted by My lil friend

You are a good person,taking up for someone that could speak out. If that dog bit her it would have to be quaranteened and the groomer is the one that should of been put in a cage.
It was NO accident that they man asking you if you were ok was the owner of the dog,,it was GOD taking care of the little ones.
You still need to call corporate.

My thoughts exactly!

[Nancy1999]

Originally Posted by lillymae

Biting dogs are exactly why they hold the chin hair. It's the only place to safely hold a biter or they must be muzzled & Petco frowns on muzzling & even then they would need to remove the muzzle to trim the face.

I hold Joey's chin hair when I'm trimming him or even brushing his teeth, what she describes is much more than just holding his chin hair.

[Teresa Ford]

We all have a responsibility to get involved when necessary. Groomers must hold the face still when clipping around the eyes etc. What you saw sounds over the top to me. I read the other posts and had to LOL I have a screamer too. Gracie sounds like she is being tortured or killed. It is so pitiful, I have had my neighbor run over to my house, she thought something was attacking my dogs. Gracie was just getting her nails clipped.
I think you did the right thing. If I thought someone was being abused I would call the police/or check it out too. We must step up, if some one is unable, to get help on their own.

[dawn27]

Originally Posted by Nancy1999

I hold Joey's chin hair when I'm trimming him or even brushing his teeth, what she describes is much more than just holding his chin hair.

I groom all four of by Yorkies and each of them handle it in very different way. I too will hold their chin hair in order to stop for harming them when I am clipping their eye hair. For the most part they handle it very well. One will struggle the whole time I am grooming her even though I have been doing it for 5 yrs. Another will yip and yipe at the simplest thing and just scare the crap out of me. But it needs to be done, and I dont trust anyone else to do it (not even my sister who ownes her own grooming business) just because I know how frustrating it can be.

Im glad that you spoke up and that the man now knows how his pup was being treated. People have to be able to trust that their groomers are taking every precaution so that they are not causing harm to their animals while getting the job done. But also without taking it too far..

[dawn27]

Originally Posted by Nancy1999

I hold Joey's chin hair when I'm trimming him or even brushing his teeth, what she describes is much more than just holding his chin hair.

oops ! double post

[yorkieusa]

Originally Posted by yorkiemini

I see you as a hero! Thank goodness it happened to be the schnauzers owner you talked with. At least now he knows what is going on there.
You are great for speaking up for that dog - who cares what the manager says or thinks.

It is great to know you were able to speak to the owner of the schnauzer, even if you didn't know at the time he was the owner. I would certainly want to know if someone mistreated my lil girl. I imagine he was very glad you told him.

[ladyjane]

Originally Posted by lillymae

Biting dogs are exactly why they hold the chin hair. It's the only place to safely hold a biter or they must be muzzled & Petco frowns on muzzling & even then they would need to remove the muzzle to trim the face.

No way would my groomer try to hold a pup by his chin hair if he was attempting to bite. I don't know many people who could grab them quickly enough to not get bitten. And, even then you cannot control a pup liike that if he is trying to bite...he would flip around. Holding chin hair does NOT secure a pup. It merely keeps them from moving their face while scissors are near.

[ladyjane]

I probably spend more time at a groomer than most people and I have to say that I have seen plenty of them carry on when she is handling them and NOT hurting them. They can really act like they are getting killed. Many of them don't like their chin hair held because they feel they are losing control. They scream....they also scream about their nails. And sometimes they get quicked. does not mean the groomer is at fault. I guess the amount of time I have spent with mine has made me see things in a whole different light. What I will say is that I would NEVER be a groomer....and I mean NEVER. The things they deal with is unbelievable...each pup is soooo different..and the owners...well you know how I do with people. hah They bring pups in that are matted to the skin and then wonder why they must be shaved down. They don't ever handle their pups to help them understand a brushing...and then they wonder why the groomer says their pup was out of control. The list goes on and on...and ON.

[southernbelle04]

Oh that poor thing! Bless his little heart! I think you did the right thing as well! I would of spoke up too!

[Jacksmom052709]

Originally Posted by Nancy1999

I hold Joey's chin hair when I'm trimming him or even brushing his teeth, what she describes is much more than just holding his chin hair.

I agree - sounded like the groomer was holding and twisting the hair which really must hurt a dog.

Kudos to you for speaking up! I would definitely call the corporate offices and speak to someone there.

[luvinMYgirlz]

I am going to find the number and call today. Guyz the screaming is what got my attention the hard twisting and jerking of the dogs hair is what I found to be wrong I to groom own yokies and my families dogs ect but she could have done alot of things differently. Thanks everyone

[gracielove]

It is normal for a groomer to grab the beard to steady the head of the dog while doing the face but it is not correct to cause the dog pain. Pulling and twisting is not necessary and should not be done. The whiskers should never be involved in the process.

I have found that many people who work in the pet industry are not necessarily pet lovers. The managers of these pet stores are business people not pet people. I would not consider taking my pet to a chain store for grooming. I will not leave Gracie for more than an hour and a half. If they cannot get the job done in that length of time then they don't get my business.

The pet grooming schools that are out there these days are very much lacking in proper training for their students. It used to be basic for the school to teach each of the standard cuts for purebred dogs as well as other cuts. Now so many of these "groomers" do not even know what an official cut is for the registered breeds. You almost need to do a security check on these places.

[ladyjane]

Yes, you absolutely must be very careful when choosing a groomer....just as you would choose a hairdresser for yourself. Although..there is a big difference in that you are not at a hair dresser's mercy as the pups are with groomers.

I won't leave my pups anywhere for grooming. I did it once many years ago and picked up a terrified pup .. only found out later that the groomer had cut the dewclaw. Then she denied it of course....sorry but when you do that the pup screams out. Never again!

[BLowry]

You did the right thing going to the manager...I would have done the same thing. I do agree that these little ones can be babies about their grooming...I have 2 like that myself..This is why I do them myself. Sadie is easy...just stands there and lets me clip her...Lillie on the other hand...is TERRIBLE!! you would think I was killing her....she has a very thick coat that matts....it is a 2 day process to clip Lillie...she gets very scared and shakes...Bentley is our new little guy...not quite sure what his coat is going to look like...right now it is very thin and straggly looking...he is 6 months old do he still has puppy coat...next bath he is getting clipped too....I don't think they look bad at all...matter of fact I have seen some professional groomings that look worse than what I do...and I know they are safe with me.