Beyond mad!!!

[Dina_Nichole]

I am so upset right now. My favorite vet left from this area and I had to find a new one. Today we tried a new place and it was terrible. I had this horrible feeling about this place all weekend, but I thought it was just nerves because of my past experiecne with another very bad vet that almost cost Pia her life. Ever since then I've had major trust issues with letting anyone touch any of my babies.

I walk into this place and to me it was kind of stinky. Our appointment was 9:20, so I couldn't help wondering about other things not being sanitary. I can see if a place doesn't look or smell the greatest come the afternoon, but they just opened and the floors didn't seem washed. Perhaps I'm just picky, but my old vet was never like this. They were neat freaks and I liked that. I had all the babies in the stroller and pushed them up to the window with me and asked if I needed to sign in and the girl looked at me like I was crazy. She simply says, "name" and nothing else. I go to sit down and overhear her say to another girl, "we have our very own Paris Hilton today." I was stunned and needless to say insulted. I'm sure she saw me walking in with four babies in a pink stroller and found it amsuing, but it was just me and this was my only way of handling four babies at one time. I certainly could NOT carry them all. I tried to brush it off because she was just the receptionist but I was definately on edge. About 10 mintues later a tech came out and said she was ready for us. She was very polite and actually joked about me having my hands full. She weighed Snoot on one scale and then brought another one in the room for the girls. She asked me some questions and then it was time to take their temperatures. She takes out a thermometer and takes Trixie's first and then goes straight to Pia. Guys, she never ever cleaned it!! I stopped her and asked about it not being clean and she told me that since they were all my dogs it would be okay. WHAT??????? She obviously saw the look on my face and hurried to tell me she would switch it out. I should have walked out at that point!

I let her finish and then she said she would be back with the vaccines. I stopped her and said we were there for full exams with the doctor and I needed to talk about these vaccines because I wasn't having them all done. I told her I explained this when I made the appointment. Needles to say she was confused and had no idea what I was talking about. She left and then said the doctor would be in shortly. About 20 minutes later the doctor comes in and the first thing out of his mouth is about the vaccines. I have never ever been here, so I find it only right to introduce yourself. Geez, a little manners please! I had a list of questions with me and some articles about vaccines and he looked at me like I was nuts. He kept insisting on the vaccines but said the rabbies was the only one by law that they needed to have. I get this but Snoot has had a few seizures now and my last vet wouldn't give him any shots. This doctor didn't want to hear it. I felt terribly rushed and like he was paying no attention to me what so ever. He basically cuts me off and asks who I would like to start with.

I had enough at that point. I didn't even know his name and he cut me off. These were very important questions that needed discussed. I put the babies all in the stroller and told him that we were done here. This man was frozen and asked me what my problem was. I told him about the receptionist's comment and then about the tech not cleaning the thermometer and now him cutting me off when I had questions. He never even apologizied and opened the door for us to leave. Can you even believe that?? I'm still in shock and I hope they didn't expect me to pay for any of that. Now I'm home and beyond mad. At first I was upset but now I'm just plain out mad. How is this place even still in business? How in the world could two people suggest this place? WOW WOW WOW is about all I have left to say. Back to searching for another new vet.

Thanks for letting me vent. Do you guys think I did anything wrong? I truly don't believe that I did. However, we all have differen't views on things and maybe I'm missing something or I'm too overally emotional. Gosh, I have no idea but I know that vet was NOT right for us! I need to settle down and then I'm taking the babies out to the park. They seem stressed out and we all need park time and ice cream.

Thanks for listening and so sorry this was forever long. Excuse any typos or anything else. I was typing very fast.

[jfalz73]

Wow...what a bad experience for you. Good for you for walking out! I dont think i would have stayed past the Paris Hilton remark! You should have called her on it...sorry your experience was so bad...im sure you will find another good vet, one who CARES about his business. Try to have a good rest of the day!

[nikkinack]

I do not think you did anything wrong, my vet thinks I am kinda craze because I ask a lot of questions but always spends tons of time answering them. You need to find a vet that fits your needs. No place of business has the right to be rude even if you did do something wrong.

[SANDYSAND]

Dina,

I am so truly sorry. You did the right thing bu walking away. When you are talking about someone with a professional degree who went to school for atleast 8 years, the least they can do it's at least be polite & give you a warm introduction, as far as the receptionist goes...I am beyon her "ignorance" she wa just simply jealous of all your cute babies! Ignore her.

I hope you can truly find someone nice around you!

DONT BE MAD....THEIR LOSS!

[Maxi]

wow, I am so sorry you had such a bad experience. This is so awful. I would leave too. I am sorry to hear your vet moved because I know how hard it is to find a good vet who actually cares about animals. Oh and the nerve of receptionist ah some people...

[SaraAlexine00]

You didn't do anything wrong! Good for you! Hope it gave them a wakeup call!

[asganga66]

I am so glad you walked out. As I was reading your story, I was getting mad myself and thinking this place doesn't deserve to have any customers. How awful. They were probably just thinking they could make money on vaccinating your four dogs and not caring about anything else you had to say.

I hope you find another vet you can trust with your babies. I am exactly the same way - I have a list of questions with me and watch everything that goes on at our vets. I don't trust anyone with Kiki.


Anna

Dog profile for Kiki, a female Yorkshire Terrier

[Jaya and Jenna]

NO Freakin WAY did you do ANYTHING wrong!!!!!!!!!!!

I`m SOOOO proud of you for being strong and sticking to your guns and trusting your intuition!!!!!!! And for walking out in the middle of the exam and not being pushed around!!

Good for you Dina.

I just hope you find someone who you can trust!! I had issues with the very first vet I went to... and then I went to three other vets after that. I finally found someone totally fabulous....... the communication and the cleanliness are two HUGE things for me too and this guy is fabulous - very hands on. I know how stressed out you must feel right now... I hope you find someone soon.

If you lived here I`d definitely recommend him... even though he`s a little on the sexist side which I discovered last week when I dropped in to pick up some food for the girls. He assumed I was with another man because he noticed a man in the driver seat of my car - (my husband) but i guess he couldnt make out who it was and assumed it was another man because he didnt come in with me it was weird. Im not sure if thats because he got on really well with my husband... .. or what... it was just WEIRD and way too personal for me! Needless to say, I was VERY insulted. But thats a whole side issue....

[ScootieBootie]

I would report them. I believe in NC all the boarding facilities and vets have to answer to the board of Agriculture.

Um...it's okay to use the same therm on all you dogs because they are all yours?
Then why is it family members don't share? We have diposable sheaths for our therms!

Vaccines are important to discuss. Currently, mine ONLY get rabies because they've had all their other ones. We don't re-vaccinate ourselves every year...why should our dog's be different?


As far as the Paris Hilton remark...I can't tell you what to feel about that. I probably would have gotten kicked out for being nasty to the idiot receptionist.

I do not think you are wrong, over reacting, or anything. I sure would have been made myself!!

BTW, contact another vet clinic and ask who you would report the offending vet too...I would do it.

[Woogie Man]

WOW is all I can say. You were absolutely right in leaving with your babies. I'm in the same boat as you with looking for a new vet. I'm taking one of my boys in for his rabies (only) shot this week just to see if this new one is one I can be comfortable with. This will be my 3rd vet in 3 years. Down here, even the highly recommended ones leave much to be desired, it seems. Good luck with your vet shopping. It can be a long process finding the right one.

[diggy4]

sorry to hear about your bad experiance!!! Time to search out a new vet!!!

[MyPeanutAbbyGra]

No you did nothing wrong. You did what any good Mommy would do.
Good for you for standing up for your babies and for yourself.

[MyPeanutAbbyGra]

I'm thinking maybe that tech should have had her temp taken with that same therm!

[Onni]

You were right for leaving! You might consider reporting them. If they have unsanitary, and rude practices other animals and their owners certainly do not need to be subjected to that. Not sure who you would report them to... if your area has an investigative reporter, maybe give them a call; you may not be the only one they have treated poorly.

[Little Bit]

I am shocked!! You did the right thing. No way would I have stayed after that. It irritates me to no end when a vet or a doctor has no courtesy to at least listen to my questions or point of view. How unprofessional!