So, clothes don't keep them warm, Huh? - Page 3 - YorkieTalk.com Forums

Doodlebug · 05-30-2008, 10:19 PM

Quote:

Originally Posted by MyFairLacy

Sounds like an idiot to me... And anyway, she shouldn't be making comments to customers about their merchandise like that. Her goal is to serve the customer and sell the merchandise...not spout off whatever her little mind makes up.

I agree. There used to be a clerk at Petsmart who said "do they really wear that stuff?" when I would buy clothing. I thought about reporting her to the store manager but I never did. It is ignorant to say something like this to a customer and make them feel foolish for buying the store merchandise. She didn't seem to be much of a dog lover. I haven't seen her in awhile. I guess she quit or got fired.

LoveMyJake · 05-30-2008, 10:30 PM

So, if she is cold, does she take her clothes off? Of course, clothes add warmth!! It's your business what you buy for your dogs, and she sure isn't helping business at that store, 'eh?

missdaisy · 05-30-2008, 10:33 PM

Ahhhhh, sweet Sarah...might need to work on her people skills...

While Miss Daisy now has a full on wardrobe, the reason it started was because her first winter, at 6 months old, she was freezing, and I started putting sweat shirts on her by day, jammies at night...the rest is history....

and yes, yorkies DO have HAIR...not FUR!!

Sweet Sarah is a doggie bone-head!!! I see a change in careers in her near future

sammiz · 05-30-2008, 10:54 PM

Ode To Sarah

I went into a store today to buy some doggie clothes
An idiot was waiting there for me, how was I to know?
I went about my merry way selecting this and that
Then went up to the check stand to pay for what I got

Sarah dear oh Sarah dear, I don't need you to warn
I only want to buy these things to keep my baby warm
Though you think you know it all, you've got a lot to learn
All you have accomplished here is to make my temper burn

Please take the time to educate yourself on what you say
So in future times you won't reveal your ignorance this way
I suggest to you, just do your job in ringing up the sale
And if you do, I'm sure that I won't feel the need to tell

Couldn't resist.

Dear Sarah.

Mayas Mommy · 05-30-2008, 11:33 PM

There will be ignorant People wherever you go ... I gave up trying to explain to People or FRIENDS that Yorkies are NOT like other dogs ....

silyjillie · 05-30-2008, 11:58 PM

Way to go girl!!! I'm so proud of you for writing that letter!! She is an idiot! I hope they talk to her. Who would say that?! Seriously! Shes suppose to be getting you to buy more, not talking you out of a sale!

alaskayorkie · 05-31-2008, 12:41 AM

Have you heard back from the managers yet? I would think they owe you a reply.

If you don't hear from them, I think you should walk in the store nude. When they try to throw you out, assure them that the clerk says clothes do no good.

AngelWorks · 05-31-2008, 03:12 AM

Quote:

Originally Posted by alaskayorkie

Have you heard back from the managers yet? I would think they owe you a reply.

If you don't hear from them, I think you should walk in the store nude. When they try to throw you out, assure them that the clerk says clothes do no good.

BAH HA HA!

Gracie2006 · 05-31-2008, 07:30 AM

Quote:

Originally Posted by sammiz

Ode To Sarah

I went into a store today to buy some doggie clothes
An idiot was waiting there for me, how was I to know?
I went about my merry way selecting this and that
Then went up to the check stand to pay for what I got

Sarah dear oh Sarah dear, I don't need you to warn
I only want to buy these things to keep my baby warm
Though you think you know it all, you've got a lot to learn
All you have accomplished here is to make my temper burn

Please take the time to educate yourself on what you say
So in future times you won't reveal your ignorance this way
I suggest to you, just do your job in ringing up the sale
And if you do, I'm sure that I won't feel the need to tell

Couldn't resist.

Dear Sarah.

That was great! We should save it and plug in whatever clerk's name when we encounter similar situations again, then, send it to the store manager!

amylin03 · 05-31-2008, 10:41 AM

We live in Seattle and I was wondering which Petco you went to. I can't believe that employee treated you with such disrespect! You wrote a great letter, I hope you get a reply soon!

Gracie2006 · 05-31-2008, 11:28 AM

Quote:

Originally Posted by amylin03

We live in Seattle and I was wondering which Petco you went to. I can't believe that employee treated you with such disrespect! You wrote a great letter, I hope you get a reply soon!

Went to the PetCo in Bellevue. The automated reply said to expect two business days for a response.

sexiixtc · 05-31-2008, 11:38 AM

you guys have pretty much said everything.. so I just wanted to add

Stupid girl!!! running her mouth when she shouldn't.. I hate people like that.. I get so many people who "think" they know everything there is to know about yorkies.. size.. weight.. color.. ect. yeah right!!!
And then when I correct them they're like "how would you know?!" EXCUSE ME?! OK I don't know EVERYTHING about yorkies.. but I sure as heck know a lot more than you do calling them teacups!!!!

Gracie2006 · 06-01-2008, 04:41 PM

I actually got a reply to my complaint, canned as it may be. Just so the associate gets counseled, thats all I ask:

"Thank you for contacting PETCO Customer Relations regarding your concern with our store. We are sorry to hear about your recent experience.

We seek to give all of our customers the best possible selection of pet products and the best service. When we fail, we know that we have lost your patronage until confidence in our service commitment may be restored. I would like nothing more than to continue to see you in our store again. I have sent your concerns to the General Manager to be addressed with that associate.

Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be any further assistance, please feel free to reply to this email or call PETCO Customer Relations directly at 1-888-824-7257.

Thank you again for contacting PETCO.

Sincerely,

Heather A.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen! "

sammiz · 06-01-2008, 10:29 PM

[QUOTE=Gracie2006;2024521]I actually got a reply to my complaint, canned as it may be. Just so the associate gets counseled, thats all I ask:

" I would like nothing more than to continue to see you in our store again. I have sent your concerns to the General Manager to be addressed with that associate." [QUOTE]

This part I like. If they only follow through.

mypreciouspups · 06-01-2008, 11:04 PM

Just found this thread.. what an idiot.. you should have made her look like the real ass she is.. but saying things right out loud so others could have heard you.. and brought attention to her.. I bet the store manager would have soon come to see what was happening..

Maybe they should have sent you a gift card to make sure you came back..
yes dogs do get cold.. many times the people that have laughed at me have said to me go and get kacee something to put on.. he is so cold and shivering.. although they at one time laughed at me... anne

05-30-2008, 10:30 PM	#32
LoveMyJake I love Jackson too! Donating Member Join Date: Jul 2007 Location: Ohio Posts: 2,905	So, if she is cold, does she take her clothes off? Of course, clothes add warmth!! It's your business what you buy for your dogs, and she sure isn't helping business at that store, 'eh? __________________ Selina, mommy to Jake and Jackson. RIP baby Lily Coming soon: Gracie

05-30-2008, 10:54 PM	#34
sammiz No Longer a Member Join Date: Jan 2007 Location: PORTERVILLE, CA Posts: 1,574	Ode To Sarah Ode To Sarah I went into a store today to buy some doggie clothes An idiot was waiting there for me, how was I to know? I went about my merry way selecting this and that Then went up to the check stand to pay for what I got Sarah dear oh Sarah dear, I don't need you to warn I only want to buy these things to keep my baby warm Though you think you know it all, you've got a lot to learn All you have accomplished here is to make my temper burn Please take the time to educate yourself on what you say So in future times you won't reveal your ignorance this way I suggest to you, just do your job in ringing up the sale And if you do, I'm sure that I won't feel the need to tell Couldn't resist. Dear Sarah.

05-30-2008, 11:33 PM	#35
Mayas Mommy ..... and BLAIR'S too ...... Donating Member Join Date: Jul 2007 Location: USA Posts: 3,190	There will be ignorant People wherever you go ... I gave up trying to explain to People or FRIENDS that Yorkies are NOT like other dogs .... __________________ I LOVE MY LIFE AS A MOMMY AND A WIFE

05-30-2008, 11:58 PM	#36
silyjillie YT 1000 Club Member Join Date: Feb 2008 Location: Delray Beach, FL Posts: 1,060	Way to go girl!!! I'm so proud of you for writing that letter!! She is an idiot! I hope they talk to her. Who would say that?! Seriously! Shes suppose to be getting you to buy more, not talking you out of a sale! __________________ Jill, Meeko's Mom

05-31-2008, 12:41 AM	#37
alaskayorkie Banning Thread Dictator Donating Member Join Date: Jun 2005 Location: Anchorage Posts: 30,843 Blog Entries: 57	Have you heard back from the managers yet? I would think they owe you a reply. If you don't hear from them, I think you should walk in the store nude. When they try to throw you out, assure them that the clerk says clothes do no good. __________________ Mike ~ Doting Dad to Jillie, Harper, Molly, Cooper, Eddie (RIP), Lucy (RIP), Rusty (RIP) and Jack (RIP). Check us out on YouTube

05-30-2008, 10:33 PM	#33
missdaisy Yorkie Yakker Join Date: May 2008 Location: northern california Posts: 64	Ahhhhh, sweet Sarah...might need to work on her people skills... While Miss Daisy now has a full on wardrobe, the reason it started was because her first winter, at 6 months old, she was freezing, and I started putting sweat shirts on her by day, jammies at night...the rest is history.... and yes, yorkies DO have HAIR...not FUR!! Sweet Sarah is a doggie bone-head!!! I see a change in careers in her near future

05-31-2008, 10:41 AM	#40
amylin03 Yorkie Yakker Join Date: Jan 2008 Location: Seattle, Washington Posts: 35	We live in Seattle and I was wondering which Petco you went to. I can't believe that employee treated you with such disrespect! You wrote a great letter, I hope you get a reply soon! __________________ *Amy & Jason*

05-31-2008, 11:38 AM	#42
sexiixtc Donating YT 1000 Club Member Join Date: May 2006 Location: Chicago Posts: 3,145	you guys have pretty much said everything.. so I just wanted to add Stupid girl!!! running her mouth when she shouldn't.. I hate people like that.. I get so many people who "think" they know everything there is to know about yorkies.. size.. weight.. color.. ect. yeah right!!! And then when I correct them they're like "how would you know?!" EXCUSE ME?! OK I don't know EVERYTHING about yorkies.. but I sure as heck know a lot more than you do calling them teacups!!!! __________________ Edith and my two Princesses Kayah and Evie Proud Member of "The Pink Club"

06-01-2008, 04:41 PM	#43
Gracie2006 Donating YT 3000 Club Member Join Date: Jun 2006 Location: Sequim, Wa Posts: 4,541	Reply from PetCo I actually got a reply to my complaint, canned as it may be. Just so the associate gets counseled, thats all I ask: "Thank you for contacting PETCO Customer Relations regarding your concern with our store. We are sorry to hear about your recent experience. We seek to give all of our customers the best possible selection of pet products and the best service. When we fail, we know that we have lost your patronage until confidence in our service commitment may be restored. I would like nothing more than to continue to see you in our store again. I have sent your concerns to the General Manager to be addressed with that associate. Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. If we can be any further assistance, please feel free to reply to this email or call PETCO Customer Relations directly at 1-888-824-7257. Thank you again for contacting PETCO. Sincerely, Heather A. Customer Relations Coordinator At PETCO, Animals Always Come First... Our People Make it Happen! " __________________ Gracie loves Bailey. Holly loves Tucker. Proud member of the YT Gracie Girls.

06-01-2008, 10:29 PM	#44
sammiz No Longer a Member Join Date: Jan 2007 Location: PORTERVILLE, CA Posts: 1,574	[QUOTE=Gracie2006;2024521]I actually got a reply to my complaint, canned as it may be. Just so the associate gets counseled, thats all I ask: " I would like nothing more than to continue to see you in our store again. I have sent your concerns to the General Manager to be addressed with that associate." [QUOTE] This part I like. If they only follow through.

06-01-2008, 11:04 PM	#45
mypreciouspups Donating YT 3000 Club Member Join Date: Sep 2007 Location: Florida/Canada Posts: 5,514	Just found this thread.. what an idiot.. you should have made her look like the real ass she is.. but saying things right out loud so others could have heard you.. and brought attention to her.. I bet the store manager would have soon come to see what was happening.. Maybe they should have sent you a gift card to make sure you came back.. yes dogs do get cold.. many times the people that have laughed at me have said to me go and get kacee something to put on.. he is so cold and shivering.. although they at one time laughed at me... anne