annamalyssa has stolen my money
 

Over a month ago I sent Adrianna a 'money order' to purchase an item from her which she told me she was holding for me. After confrimation that my money was received and that she would send my purchase out and email
the tracking number in 2days I waited for 2 weeks. Nothing was delivered...I PM'd her 2 times over a period of a week ...she did not respond. I then asked her publicly if she was around. She then sent me an insulting PM that she would refund my money..I said OK....(no argument...it was her choice to refund the money rather than send the item). It is now a month later and various promises from her to refund my money and send a tracking number and delivery reciept and I have still not recieved anything except for more insults and and lies trying to make me look like I am the one making this a problem.

I have never heard of a vendor bieng in the right when they take someones money and do not send the item that was agreed on or a refund if the seller can not produce.

Buyer beware!!! I hope this does not happen to anyone else.

Tina

I hope you are able to get this resolved in a positive manner. Based on her other feedback, I'm sure Annamalyssa will either refund your money promptly or get you what you ordered.

Hoping for a positive outcome, for both parties, in this situation. :)

Oh my goodness, I am just so shocked to read this! :eek: I ordered a dress from Adrianna not long ago at all (it wasn't long before Tatum had her LP surgery) and I too sent her a money order but got my dress RIGHT AWAY! In fact, she shipped it incredibly quickly and I had it in the blink of an eye!

This is just so confusing as it doesn't sound at all like something that Adrianna would do :( I hope she is able to come to this thread and clear things up and explain herself. Maybe there is just some type of miscommunication somewhere :confused: Not saying I don't believe you, but I just hope that everything with this situation can be resolved quickly and easily on both parts :)

I have ordered countless times from her and I never had a problem. Some of the items take longer due to the suppliers. I don't think this post is necessary. It is most likely a miscommunication. Adrianna is very reliable.

Sorry you are going through this. I hope you get it resolved soon. :(

I am sorry this happened to you.. I also hope it gets resolved in a quck manner... anne

I am also waiting on an order from about 3-4 weeks ago, an item that apparently was damaged when she received it from the vendor. All my other orders went very smoothly so I am going to assume that she has not received the replacement item yet. I try to give others the benefit of the doubt :)

Annamaylssa - could you please provide an update for Tinav and Wildcard asap?

Thank you. :)

It was my impression that TinaV was told that this item was already in stock. Perhaps this is a misunderstanding, but I can see how easily someone would have assumed that from the threads that annamalyssa posted.

I'm sorry, but I don't understand how someone can run a business and ONLY accept money orders. Even people who sell their dog's used clothes generally take Paypal. Most business accept regular credit cards. There is absolutely no recourse for the buyer in this situation, which is probably why she is so upset and posting on here! Even if a seller is 100% reliable, what happens if a money order gets lost in the mail? I would NEVER do business with someone in this manner and I would never expect my customers to do business with me this way! :thumbdown The seller also seems to have no website or additional contact information beyond PMing her on this site! How is anyone to know if this is a legit business? In fact, she said in the other thread that she does not keep customer mailing information. I'm sorry, but most businesses record ALL of that information, since it is necessary for paying taxes!!!

For the record (as any "reputable" seller, in her words, would KNOW) selling Monkey Daze and similar designer brands (Cha Cha, Ruff Ruff, etc.) in the manner in which this seller is offering them is strictly against their policies and I think it is disrespectful to these great companies to blatantly disregard such policies!

I hope Tina gets her tracking number and refund and I hope that everyone uses a CREDIT CARD or PAYPAL when purchasing items on the internet! :eek:

Seems the OP has been trying to get the situation resolved since 4/6...I think she's been more than patient.

http://www.yorkietalk.com/forums/yor...s-girls-2.html

The seller has been on this site today...

Hi everyone Tina has given me a deadline of April 27th in her own writing to recieve her refund and she will get it without a problem. I had explained to Tina that the Hoodie I originally held for her was SOLD because she hadn't sent payment right away. She did send payment a little before I moved. I re-ordered the item and it was shipped to my old address.

Needless to say, She couldn't understand it was NOT my fault and got very angry so I told Her I would refund her $20. WHICH I WILL DO WITHOUT A PROBLEM.

I am a reputable seller and do not appreciate this at all but I cannot control others actions in any way, shape or form.

Stacy - I am still waiting on MD to get that Skull jumper back in Stock as it was out when I went to re-order the Small .. I think they have Medium but not Small at this time. Another user MIMIMOMO is also waiting on one you can ask her if you'd like. If you go to their site and login and attempt to order the Skull jumper it will tell you it is not in stock to contact the admin or something like that. I can send you a cash refund tomorrow if you no longer want to wait. I have sold to you numerous times Stacy I am sure you know I am not trying to do anything wrong to you. Tina's posts just make people uneasy which I do understand. PM Stacy and we can figure out what to do here.. either another item or a refund is fine either way I am sure we can work it out.

I look forward to hearing from you,
Adrianna

I can assure everyone that Tina is just not willing to understand. Here is a copy of her PM allowing me until April 27th. for the record.

When her Refund is mailed I will report tracking info on this thread for all to see... I hope then that this thread will be closed. I really hate that I even have to come on a Public Forum and explain this as it is unnecessary and to me very inappropriate.

:icon1: Re: tiara hoodie-refund
SEND MY $20.00 refund TODAY:

you have my mailing information but Iwill give it to you now and if you do not send my $20.00 refund I will take this to the authorities.


I am not sending the hoodie back (unless you provide for postage)...send my $20.00 TODAY!!! I will give you till April 27, 2009 if I do not receive my "money order" by then I will turn this over to the authorities.

Christine
__________________
I LOVE PUCCI :hearts-xx & GIGI:cheer: :cheer:

I figured it was a problem on MD's end since you have always been so prompt. I will wait a few more weeks, just let me know what the status is or if MD says they are discontinuing it I will pick something else out. Thanks!

Thank you so much Stacey and No problem I will give you an update mid week if they haven't gotten it in. I am also waiting on one for Gucci he never got one because I thought I could order more :(.

Thanks again!!
Adrianna

I am a TAX PAYER like everyone else and file as a BUSINESS.. I never said I didn't keep records of my sales.. I just don't keep address information on hand. I work in EXCEL and QUICKBOOKS and have a Sellers Permit and My Website is in the process of being built, but those things take time. My Suppliers know about my site being in the works and they know most of my items are sold in a boutique locally and trade shows and other things like the K-9 relay for life I have a booth saved for.

I am sorry, but can you please explain what I've done wrong for you to attack me? I have always been polite to you when in threads and I am just not understanding at all. My business is my livelyhood and I would NEVER talk down on someone as you have me without knowing me, my family or my character. I am very saddened that you would do such a thing without knowing or ever working with me

Adrianna

I have dealt with Adrianna (Annamalyssa) on a personal and business manner. She has been nothing but honest, quick and efficient. I recently placed what I think to be a rather large order (nearly $300), and she has been prompt in responding to all questions, friendly and "johnny on the spot". The SAME DAY she rec'vd my money order, my order had been placed and I was provided with an estimated arrival date!

I have utmost faith and would vouch for Adrianna's customer service and character to anyone on YT, or in any other setting.

If you would like direct examples of great customer service and a pleasant person to do business with, please feel free to PM me. Thanks!:)

Annamalyssa & I started conversing when she bought something from me on my ForSale thread. Since, I have purchased from her & was very much satisfied. Great product & quick turn around with shipping. She is a very nice person and it shows that she enjoys being here @YT & offers a really great deal for those of us who love her products. I very recently just ordered from her again. When I was looking for something in particular, I thought of Annamalyssa because I knew she had been extremely helpful in the past with sizing, & any questions that I had. I did not hesitate to order from her again. Annamalyssa & Gucci always make me smile here @YT!

Annamalyssa Im so sorry this wasnt worked out and the op didnt wait before starting to bash you. I have not bought anything from you but have read nothing but yahoos. You know that old saying one bad apple? Youll never please everyone, but your up frontness and quality items will prevail

I am not sure she is really "allowing you" til the 27th, that is the day she says she's going to turn it over to the authorities (which I do not think will do any good because with mail order 4 weeks is really not that long, unless it was promised by a certain date in writing). Why not just go ahead and send the $20 to keep your good name going on here? That would be my suggestion but your business is your business. Sometimes the way a person goes about asking for something effects what a business owner is willing to do too -- I understand that. Until this I have heard only good things about you. Your "money order only" policy is the only thing that keeps me from jumping on your customer list too. I am looking forward to your website being finished!

Ditto!

I would have just sent the refund when the issue first arisen. then all of this could have been avoided. No one but you two know what happened, what was said, and the time frame of it all. You seem to have a lot of happy customers so just put this discrepancy to rest and move on to better business. :)

Just to clarify.. I offered the refund and had to wait for her to send me her mailing address in that message above, which was not sent until about a week after I offered the refund. The address and deadline message was sent only 7 days ago. I don't want anyone thinking that message was sent weeks ago or anything because it wasn't.

This will be my last post on this thread as I have done nothing wrong and I feel no need to continue to justify what is a simple misunderstanding with a customer that is unwilling to reason with me.

Please Pm me with any questions you may have I will be glad to answer them promptly as usual.

You're right you really don't owe any of us a justification on this. But it was nice of you to explain it anyway. Seems like you are being more than reasonable.

Admin delete this post already!
 

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Adrianna, I'm sure you are a very nice person. My point was that by accepting either credit cards or paypal you would have avoided this situation entirely. (Both by being capable of giving an instant refund and by not selling an item to two people, which is essentially what happened.) By accepting only money orders you have invited this type of thing to happen. Tina is upset that her money is gone and she is just trying whatever she can to get it back. If I needed my customer's information I would look it up... not wait for her to send me another message, wasting time... this entire situation is crazy that it has gotten to this point. Everyone was attacking the OP and I saw it differently, and so I said so.

I didn't say that you did not have a legitimate business. I asked how someone was supposed to know if you did with the information that you have (and have not) presented. I asked what is supposed to happen when a money order gets lost in the mail? I don't see how that is "attacking" you. I was just pointing out that it didn't make sense.

You just struck a nerve with your impossibly low pricing. Impossible because no one with any sort of overhead costs could possibly sustain such pricing. It's unfair to established businesses, because customers begin to feel like businesses who are charging a fair retail markup are overcharging. For example, people on YT often talk about going to their local boutiques to "try out" strollers, car seats, clothes, etc and then they go home and buy them on ebay for the same price the store paid for those items! (Is the store supposed to sell those items at their cost? Did you know that "standard" markup is 2 to 3 times the cost of the product? Small businesses selling at 50% off are typically losing money.) Meanwhile, the store has to pay employees and bills and rent so they can act like a library. Lots of sellers come on here and clearance out their old stock, and that's one thing, but when you were soliciting new orders - that got to me. So while you didn't do anything TO me, that is what you did that made me want to respond to this thread. If your customer service is as fantastic as everyone says it is, then your items should be worth a fair price, right? You should try that and you will get a lot more respect from your fellow YT sellers.

YT members really do seem to like you and defend you, so I think you should get your website finished right away and everyone can put this whole mess behind them. If you would like help or advice, since I've already gone through this process, I would be happy to help you.

Why would this thread need to be deleted? Reviews are allowed here on YT. Tina is long standing member at YT and is allowed to post a review or talk about a service she is unhappy with.

I hope that this gets settled soon for everyone. But it would not be fair for anyone here if all we could post is the "happy" stories about YT sellers, it would be unfair to future buyers. Both the buyers and sellers are allowed to have their voice on what happened, it seems fair to me. YT members can decide who they want to make a purchase with in the future.

Best of luck to everyone involved. :)

I agree with you 100%. I thought the same EXACT thing where I bolded.

I also have read nothing but good things about Adrianna. I will soon be purchasing stuff from her catalogs. They are really cute! So much stuff to buy from her =D I also agree with the only money order policy, cause I always want to pay fast so i get my order fast lol.

[quote=annamalyssa;2593661]Just to clarify.. I offered the refund and had to wait for her to send me her mailing address in that message above, which was not sent until about a week after I offered the refund. The address and deadline message was sent only 7 days ago. I don't want anyone thinking that message was sent weeks ago or anything because it wasn't.

She never asked for my address until a week ago as another delay tactic...she just very insultingly demamnded that she would refund my money about a month ago and never did...she just uses one delay tactic after another


Please Pm me with any questions you may have I will be glad to answer them promptly as usual

I see she is glad to answere your PM's but when I asked why my purchase nerver arrived after waiting a very reasonable time she would not answere mine...."BUYER BEWARE"

IF SHE IS SO RELYABLE WHY IS SHE NOT SENDING THE REFUND?

She would rather create a situation like this rather than be an honest business person

[quote=tinav;2593872]I'm just curious........in yr post to her, u state:
I am not sending the hoodie back (unless you provide for postage)...send my $20.00 TODAY!!!
So, u did receive a hoodie from her prior to the misunderstanding? Wrong item or did u order another item which is being disputed?

[quote=YorkichonBella;2593897]Aother item which was never received and have not received the refund.

There are always outlets where you can find merchandise (even the good brand name stuff) for less than the boutiques are charging. I have been able to buy several things at wholesale prices by shopping online. I can't believe she is now getting criticized for selling things to fellow Yorkie Talk members too inexpensively!! That is a new one on me. Shame on her for giving us too good of a deal??? She has no less "overhead" than any other small online business. Why should any of the online businesses charge as much as the brick and mortar establishments that have to pay rent, utilities, employee expenses etc.? What is funny is that I have read criticism that the big chains can sell items more cheaply because they buy in bulk, and now I am reading criticism of this YT vendor because she is selling more cheaply because she is so small. So, is it only medium sized boutique type stores that sell at full retail that are acceptable?

I belong to a photography forum and there is always a debate there too about buying at local shops instead of online. I don't even have a local dog boutique so it is not an option. But the fact is, I would not pay $50+ for my Yorkie outfits. But if there are online options I would buy the same outfits for much less. No local boutique (if there was one near me) is losing any money because I just would not pay those prices. If some are continuously browsing in their local boutiques, then I think they need to occasionally purchase something there. I do agree that they should not be used over and over and then buy somewhere else. But, I doubt most buying from this vendor are really doing that. Most probably see a cute outfit and she has reasonable prices, so they buy it. I just bought some great natural dog treats online here from another member. The price was way less than the boutiques would charge for the same quality and quantity of natural treats along with a squeaky toy. I sure would never complain to her to raise her prices!

Another thing.... I think "about a month" is not a long time when you are talking online orders. There are several of the YT vendors that will take 4-6 weeks and sometimes longer to get their apparell out to you. If we were talking medical supplies and needed them immediately maybe that would not be acceptable, but a dog hoodie ..... we ought to be able to wait a few weeks especially for a really good price. But, that is just my opinion. Everybody has one and mine is no more right or wrong than the next one. But we have probably beat this poor vendor over the head enough. She has said she will send the refund and the OP will have her money NLT the 27th. What more can we ask of her? (except the raising prices part, that is!)
Peace!