Originally Posted by FlDebra (Post 2593911)

There are always outlets where you can find merchandise (even the good brand name stuff) for less than the boutiques are charging. I have been able to buy several things at wholesale prices by shopping online. I can't believe she is now getting criticized for selling things to fellow Yorkie Talk members too inexpensively!! That is a new one on me. Shame on her for giving us too good of a deal??? She has no less "overhead" than any other small online business. Why should any of the online businesses charge as much as the brick and mortar establishments that have to pay rent, utilities, employee expenses etc.? What is funny is that I have read criticism that the big chains can sell items more cheaply because they buy in bulk, and now I am reading criticism of this YT vendor because she is selling more cheaply because she is so small. So, is it only medium sized boutique type stores that sell at full retail that are acceptable?

I belong to a photography forum and there is always a debate there too about buying at local shops instead of online. I don't even have a local dog boutique so it is not an option. But the fact is, I would not pay $50+ for my Yorkie outfits. But if there are online options I would buy the same outfits for much less. No local boutique (if there was one near me) is losing any money because I just would not pay those prices. If some are continuously browsing in their local boutiques, then I think they need to occasionally purchase something there. I do agree that they should not be used over and over and then buy somewhere else. But, I doubt most buying from this vendor are really doing that. Most probably see a cute outfit and she has reasonable prices, so they buy it. I just bought some great natural dog treats online here from another member. The price was way less than the boutiques would charge for the same quality and quantity of natural treats along with a squeaky toy. I sure would never complain to her to raise her prices!

Another thing.... I think "about a month" is not a long time when you are talking online orders. There are several of the YT vendors that will take 4-6 weeks and sometimes longer to get their apparell out to you. If we were talking medical supplies and needed them immediately maybe that would not be acceptable, but a dog hoodie ..... we ought to be able to wait a few weeks especially for a really good price. But, that is just my opinion. Everybody has one and mine is no more right or wrong than the next one. But we have probably beat this poor vendor over the head enough. She has said she will send the refund and the OP will have her money NLT the 27th. What more can we ask of her? (except the raising prices part, that is!)
Peace!

Originally Posted by tinav (Post 2593917)

I don't know what "NLT" stands for but the vendor stated that she would send a tracking number and that has NOT been received either...so I don't think the refund has been sent at this point.
Or do you know somethng I don't?[/COLOR]

Originally Posted by Breeze (Post 2593919)

I'm thinking the OP would of liked a response to her PMs, if the seller is on here daily but does not respond to you or update your order status I can see the OP start to worry with my understanding. If you have time to post, you can respond to your PMs. I'm not picking sides just trying to understand both sides. I think she is also mad that she was told her money would be refunded on Monday and she has still not received a confirmation number and it is now Saturday.

Originally Posted by FlDebra (Post 2593932)

NLT = no later than

I am going by what she has posted here -- that you will get your refund by that date.

I am sorry this transaction has gotten to this point. Sorry that you are both unhappy. Sometimes if a little patience and understanding is allowed at the beginning things don't take such a nasty turn. Just saying....

Originally Posted by tinav (Post 2593872)

I'm just curious........in yr post to her, u state:
I am not sending the hoodie back (unless you provide for postage)...send my $20.00 TODAY!!!
So, u did receive a hoodie from her prior to the misunderstanding? Wrong item or did u order another item which is being disputed?

Originally Posted by YorkichonBella (Post 2593897)

Aother item which was never received and have not received the refund.

Originally Posted by QuickSilver (Post 2593941)

IMO, the future is more important than the past... when things get to this point, everyone feels the need to defend what they did and point out why the other person is wrong. This is natural, and often something WAS done wrong. There seems to be a pretty simple solution to this, though. I hope the OP is refunded her money, the seller is returned her merchandise, and everyone can move on.

Originally Posted by YoRkiE Te aMo (Post 2593945)

Reading this thread there are 2 people upset
One the buyer and One the seller...
Number one rule to selling and buying on the internet is stay in contact with each other on the situation re: funds on the way...funds received... merchandise status... merchandised shipped and merchandise received by the buyer...
Avoidance is tabu in sales...
I buy and sell on Ebay and find this formula works well !
I have also set an amount i am willing to spend and loose if that actually happens thought it has not happened over the years..
Just be honest and forth right and treat people with the same respect you wish to be treated too and you will find that people are understanding...:D

Originally Posted by tinav (Post 2593907)

So, it seems u did receive one order (hoodie). Based on that service, why would you think she was trying to rip u off on next order? Now, I can understand frustration, disappointment, etc about not receiving the next order when you had hoped. I also had to tell someone on my for sale thread that based on not receiving m/o (their choice of paymt) & not hearing from them, that the item was sold to someone else. The timing of m/o is difficult, so can you not accept part of the blame?:confused:

Originally Posted by YorkichonBella (Post 2593897)

you sound a little confuse with the facts....read how some other vendors would have handled this...btw the first order was a hassel also but at least merchandise was eventually redeived.

Originally Posted by YorkichonBella (Post 2593940)

I am now...... with "which" facts that might be?

Originally Posted by YorkichonBella (Post 2593965)

I undertand that you are upset, but the way in which we approach things can affect others reactions. This is what I see from the other threads/posts:
3/25/09 Orig For Sale Thread posted @8:23pm
4/6/09 yr post if anyone had heard from her & pm'd twice in the past two weeks with no respone
Two weeks is slightly exaggerated. I have waited 10 days for arrival from vendors who had the item 'in stock'. And consider that the calculation of 10 days is stretched considering you immediately pm'd for the item as soon as for sale thread posted.
Something to consider. Pls also consider rules of YT:
12. Members are free to price their goods for whatever they wish, and all members are free to buy or not buy from that seller. Posts questioning the price and posts which are disrespectful to the seller are not allowed.

Originally Posted by FlDebra (Post 2593911)

There are always outlets where you can find merchandise (even the good brand name stuff) for less than the boutiques are charging. I have been able to buy several things at wholesale prices by shopping online. I can't believe she is now getting criticized for selling things to fellow Yorkie Talk members too inexpensively!! That is a new one on me. Shame on her for giving us too good of a deal??? She has no less "overhead" than any other small online business. Why should any of the online businesses charge as much as the brick and mortar establishments that have to pay rent, utilities, employee expenses etc.? What is funny is that I have read criticism that the big chains can sell items more cheaply because they buy in bulk, and now I am reading criticism of this YT vendor because she is selling more cheaply because she is so small. So, is it only medium sized boutique type stores that sell at full retail that are acceptable?

I belong to a photography forum and there is always a debate there too about buying at local shops instead of online. I don't even have a local dog boutique so it is not an option. But the fact is, I would not pay $50+ for my Yorkie outfits. But if there are online options I would buy the same outfits for much less. No local boutique (if there was one near me) is losing any money because I just would not pay those prices. If some are continuously browsing in their local boutiques, then I think they need to occasionally purchase something there. I do agree that they should not be used over and over and then buy somewhere else. But, I doubt most buying from this vendor are really doing that. Most probably see a cute outfit and she has reasonable prices, so they buy it. I just bought some great natural dog treats online here from another member. The price was way less than the boutiques would charge for the same quality and quantity of natural treats along with a squeaky toy. I sure would never complain to her to raise her prices!

Another thing.... I think "about a month" is not a long time when you are talking online orders. There are several of the YT vendors that will take 4-6 weeks and sometimes longer to get their apparell out to you. If we were talking medical supplies and needed them immediately maybe that would not be acceptable, but a dog hoodie ..... we ought to be able to wait a few weeks especially for a really good price. But, that is just my opinion. Everybody has one and mine is no more right or wrong than the next one. But we have probably beat this poor vendor over the head enough. She has said she will send the refund and the OP will have her money NLT the 27th. What more can we ask of her? (except the raising prices part, that is!)
Peace!

Originally Posted by annamalyssa (Post 2593661)

Just to clarify.. I offered the refund and had to wait for her to send me her mailing address in that message above, which was not sent until about a week after I offered the refund. The address and deadline message was sent only 7 days ago. I don't want anyone thinking that message was sent weeks ago or anything because it wasn't.

This will be my last post on this thread as I have done nothing wrong and I feel no need to continue to justify what is a simple misunderstanding with a customer that is unwilling to reason with me.

Please Pm me with any questions you may have I will be glad to answer them promptly as usual.

Originally Posted by admin (Post 2594872)

Members are free to set whatever prices they want here on YorkieTalk when they are offering items for sale. Buyers have the right to purchase or not purchase an item if they want, no matter what the price may be. Sellers are expected to list items appropriately and fairly. Members are also able to set what payment methods they accept. We do believe sellers should ship items within a week of receiving payment, unless it is noted in advance that the product is not in stock or that there will be a delay in shipment, however sellers may have their own shipping policies.

After a certain amount of time, buyers do have the right to complain publicly here on YorkieTalk if the seller is not responding to questions regarding tracking numbers or refunds. We do give the seller the right to respond and we hope any situation gets resolved amicably.

We hope all sellers follow appropriate laws and ship on a timely basis or offer a refund if they are unable to ship the item. If any person takes money and does not deliver on products purchased, they may be breaking state or federal laws and it may also constitute mail fraud.

Originally Posted by annamalyssa (Post 2594516)

I wasn't even going to respond here because I cannot stand drama, but this is going in a whole different direction. I find it ridiculous that my prices are being ridiculed because others cannot compete with them... I am here on YT because this is a fun place for me. I sell people items to offer the best prices I can. If you cannot offer the same or are not willing to, that is NOT my fault. I am not here to gain respect from Sellers & X-Sellers who have none for me as stated earlier. I only aim to please my customers, they matter to me... not people who "dislike" me because my prices are lower than theirs. I am a kind, loving, caring, and drama free person .. those who know me, know that. Those who don't care to get to know me and would rather spend time disliking someone they don't know... be my guest... I don't mind one bit.

For those that are requesting higher prices : if you decide you would like something from me, I will be sure to markup at 185% rather than the 100% I am required... is that fair enough?

Thanks!
Adrianna

Originally Posted by annamalyssa (Post 2594516)

I wasn't even going to respond here because I cannot stand drama, but this is going in a whole different direction. I find it ridiculous that my prices are being ridiculed because others cannot compete with them... I am here on YT because this is a fun place for me. I sell people items to offer the best prices I can. If you cannot offer the same or are not willing to, that is NOT my fault. I am not here to gain respect from Sellers & X-Sellers who have none for me as stated earlier. I only aim to please my customers, they matter to me... not people who "dislike" me because my prices are lower than theirs. I am a kind, loving, caring, and drama free person .. those who know me, know that. Those who don't care to get to know me and would rather spend time disliking someone they don't know... be my guest... I don't mind one bit.

For those that are requesting higher prices : if you decide you would like something from me, I will be sure to markup at 185% rather than the 100% I am required... is that fair enough?

Thanks!
Adrianna

Originally Posted by bchgirl (Post 2594388)

If you didn't have her address how could you ever possibly ship out her item? :confused:

Originally Posted by annamalyssa (Post 2594516)

[F Gothic]I wasn't even going to respond here because I cannot stand drama, but this is going in a whole different direction. I find it ridiculous that my prices are being ridiculed because others cannot compete with them... I am here on YT because this is a fun place for me. I sell people items to offer the best prices I can. If you cannot offer the same or are not willing to, that is NOT my fault. I am not here to gain respect from Sellers & X-Sellers who have none for me as stated earlier. I only aim to please my customers, they matter to me... not people who "dislike" me because my prices are lower than theirs. I am a kind, loving, caring, and drama free person .. those who know me, know that. Those who don't care to get to know me and would rather spend time disliking someone they don't know... be my guest... I don't mind one bit.[/FONT]
[F Gothic][/FONT]
[F Gothic]For those that are requesting higher prices : if you decide you would like something from me, I will be sure to markup at 185% rather than the 100% I am required... is that fair enough?[/FONT]

[F Gothic]Thanks![/FONT]
[F Gothic]Adrianna[/FONT]