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09-14-2015, 02:13 PM | #16 |
♥Love My Puppies!♥ Donating Member Join Date: Nov 2005 Location: US
Posts: 5,786
| The supervisor gave me his name and asked me to call him any time I have any issue like this. He said there should never even be an instance where assistance from a supervisor is required because the reps are trained to resolve the issue themselves. He was very concerned at the poor customer service I received and said it will be addressed. I'm glad I called and everything was resolved. It was a disappointment that carried over into.today because I was not treated like everyone else here was. I remember the problem with Greenies too. Our pups loved them but we stopped giving them when we heard about the problems. I should have known better with the pill pockets. I am disappointed in my vet that he insisted that was the way I was to give them their pills even though I was bringing them in for tummy upset, diarrhea and vomiting. Yes, dissapointed in myself too for blindly following the vets recommendation and not figuring this out sooner.
__________________ RIP My Sweet Darling Angel Daisy 08/09/03 - 10/02/15, RIP My Sweet Baby Boy Teddy Bear 02/01/04 - 02/11/16 Photos HERE |
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09-14-2015, 06:42 PM | #17 | |
YT 1000 Club Member Join Date: Nov 2014 Location: prescott valley az usa
Posts: 1,232
| Real Customer Service Quote:
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09-14-2015, 06:48 PM | #18 |
♥Love My Puppies!♥ Donating Member Join Date: Nov 2005 Location: US
Posts: 5,786
| Exactly! I told Terri that I wish I had talked to her yesterday instead of the other lady. She said she did too.
__________________ RIP My Sweet Darling Angel Daisy 08/09/03 - 10/02/15, RIP My Sweet Baby Boy Teddy Bear 02/01/04 - 02/11/16 Photos HERE |
09-15-2015, 01:50 AM | #19 | |
YT 3000 Club Member Join Date: Dec 2013 Location: King County, WA
Posts: 3,817
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09-15-2015, 02:36 AM | #20 |
♥Love My Puppies!♥ Donating Member Join Date: Nov 2005 Location: US
Posts: 5,786
| They seem to be ok now. Thanks.
__________________ RIP My Sweet Darling Angel Daisy 08/09/03 - 10/02/15, RIP My Sweet Baby Boy Teddy Bear 02/01/04 - 02/11/16 Photos HERE |
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