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Originally Posted by Doodlebug  The supervisor gave me his name and asked me to call him any time I have any issue like this. He said there should never even be an instance where assistance from a supervisor is required because the reps are trained to resolve the issue themselves. He was very concerned at the poor customer service I received and said it will be addressed. I'm glad I called and everything was resolved. It was a disappointment that carried over into.today because I was not treated like everyone else here was.
I remember the problem with Greenies too. Our pups loved them but we stopped giving them when we heard about the problems. I should have known better with the pill pockets. I am disappointed in my vet that he insisted that was the way I was to give them their pills even though I was bringing them in for tummy upset, diarrhea and vomiting. Yes, dissapointed in myself too for blindly following the vets recommendation and not figuring this out sooner. |
Doctors, vets, just have more tools than the rest of us... it doesn't make them perfect. Don't beat yourself up over it. Are your pups ok now?