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12-17-2009, 04:47 PM | #17 |
YT 500 Club Member | I just placed an order for Himalyan Chews a couple days ago and Ryan has been a fantastic communicator and very helpful. He shipped promptly and so far it's been a fantastic transaction. And after hearing about how much people like their pee pads, I think I might order some washable ones from him!
__________________ - Nicole, Megatron, and T-Bone Check out our blog! http://nicoleandtim.blogspot.com |
12-17-2009, 05:03 PM | #18 |
Lola's Love Donating Member Join Date: Aug 2008 Location: Mill Valley, CA, USA
Posts: 2,934
| **update** She finally sent an email "The boxes are taped and waiting for UPS Rebecca"
__________________ |
12-17-2009, 05:07 PM | #19 |
Donating YT 1000 Club Member | |
12-17-2009, 05:09 PM | #20 |
Donating Senior Yorkie Talker Join Date: Dec 2008 Location: Eugene Oregon
Posts: 58
| Response I work days and do not have the opportunity to sit on line definding myself. The quality and size of the pads in the boxes I received were not like the originag sample Ryan sent to me. The medium size barely covers the standard pee-pee tray from Petsmart. When the dogs go, the pee just lays on top like a puddle. They then track pee onto the carpet walking away. Congrats to all of you who have bought bags and what not and received what you paid for. The pads I got are thin, non absorbant and not the size indicated on the box. My proof is in the pads I pulled from each box. Ryan had my info and phone number and needed continued defense from Yorkie Talk rather than to simply respond kindly to my letter this morning. An I'm sorry and arranging to return and refund would have been enough.
__________________ Mr. Darcy and Jackson my two little partners in grime...... forever missing sweet McKennitt & Jack, dancing in the stars |
12-17-2009, 05:14 PM | #21 | |
Lola's Love Donating Member Join Date: Aug 2008 Location: Mill Valley, CA, USA
Posts: 2,934
| Quote:
Also, I never recieved a letter from you this morning! and you're the one who started this thread... NOT ME!
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12-17-2009, 05:19 PM | #22 |
Donating YT 1000 Club Member | Did you receive your order timely? Was it what your ordered? Has it ever occured to you that maybe he would have looked at them and sent you other pads? Maybe it was a supplier problem. At any rate, I think it is wrong to come on here and blast him when all he wanted was them returned. AND last time I went to Ryan's site, his phone number is there. Did you try to call him? |
12-17-2009, 05:32 PM | #23 |
Donating Senior Yorkie Talker Join Date: Dec 2008 Location: Eugene Oregon
Posts: 58
| Response I wrote Ryan last evening, not this morning as I stated before. Below is that letter and his response. ALL I wanted was a way to send his pads back and have my money returned. Restocking fees? Cut size? A pad from Walmart, Petco, or Petsmart matches in measurement what is inside the box or package by my prior experience. I was very disappointed when I saw the pads. Simple as that. Ryan I got my boxes of pads for the pups and we've got problems. The large pads (size) stated on the box and in your ad states a pad size of 23x36. It is actually 22x34 and this represents the pad AND a one and one half plastic border all around. The medium size came today and again......the box and ad say it's a 23 x 24 pad. The pad measures 22x22 from border to border including a plastic one and one half border, useless for the dogs. I would need to layer 2 of them to properly cover their average size pee pad tray from Petsmart. Who do I send these back to and how do I get my $$ back for this order? Rebecca rdb911@aol.com to me show details 6:42 PM (36 minutes ago) That is standard with any pad you're going to get...it called cut size I will have to call my distributor in the morning to send them back. I sent you a sample pad, you didn't noticed that then?? I will have to charge a re-stocking fee once I receive the product back. Ryan
__________________ Mr. Darcy and Jackson my two little partners in grime...... forever missing sweet McKennitt & Jack, dancing in the stars |
12-17-2009, 06:27 PM | #24 |
Donating YT 1000 Club Member | I just think it is crazy that it had to come to a thread on YT. It is obvious you wanted to give him a bad name and it sure did get taken care of quickly. I think you should have given this more time to resolve itself. But, anyway..... |
12-17-2009, 06:30 PM | #25 |
YT 500 Club Member Join Date: Jul 2009 Location: Michigan, USA
Posts: 618
| I am not chiming in on the main topic of discussion, but I did want to share a tip I learned with the washable pads. When I first used the washable pads, Sydney's urine puddle on top, too. I then washed the pads first before using them and that problem went away. |
12-17-2009, 06:33 PM | #26 | |
Donating YT 1000 Club Member | Quote:
I notice that with new washable pads too. I have to agree. | |
12-18-2009, 06:18 AM | #27 |
Donating YT 1000 Club Member Join Date: Sep 2008 Location: With my yorkies
Posts: 10,350
| I'm so glad to see this is being resolved. Ryan really is a great person and a terrific vendor! I have, and will, recommend him highly!
__________________ He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion. -- Author Unknown |
12-18-2009, 08:09 AM | #28 | |
Donating YT 1000 Club Member Join Date: Jun 2009 Location: Morristown, TN
Posts: 3,736
| Quote:
Me too!!
__________________ Hello and hugs from Kristie & the furbabies! A world without yorkies is not a very bright one | |
12-20-2009, 07:38 AM | #29 |
Donating YT 1000 Club Member | Hey Ryan-- I got the large pads you sent yesterday. And the chews, OMG the babies stay busy for hours. Yesterday I actually thought about taking a nap because they were so busy chewing. haha Thanks again for great stuff!! |
12-20-2009, 01:05 PM | #30 |
Donating Senior Yorkie Talker Join Date: Oct 2008 Location: Asheville, NC
Posts: 32
| I can only hope to do business with Ryan, I sent a PM because I want to try the Chews and even willing to buy the Bulk Small size. I am waiting anxiously. Both my guys use washable pads (just added to my family and he is hit and miss right now), but will need to stock up, having to do laundry daily and we have 6 pads
__________________ Wishing Everyone Happy Holidays Tamara mother toRico and his little brother Diego |
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