Warning about New Puppy Pads.com I have two indoor Yorkies and each uses his own pad to potty. After extensive research I ordered pads from Ryan on newpuppypads.com thinking I'd save money buying in bulk. I asked Ryan for a sample prior to ordering the pads. I was pleased with the pad he sent and ordered two sizes. The pads in the boxes were nothing like the sample he'd sent. They were thin and ragged and plastic showed through some of the padded areas. The sizes of each were several inched smaller than stated on the boxes, with large plastic borders, rendering even less space for the dogs to potty. Upon contacting Ryan, he said ALL pads were like that, calling it a CUT SIZE. He refuses to refund my money stating that I should have noticed the "quality" of the sample pad. Ryan offers discounts and a free box after you order a certain number of boxes. Free and discount are no good if the original product is not the quality you expected to get. Watch out for this seller. He got 79.00 from me for very low quality pads. His response is very different before he gets your money than when you write about the product you receive. |
Oh i am so sorry. I am really surprised. I have never ordered pads from Ryan, but did order a Kwigy-bo carrier and had a wonderful experience. I am so sorry you didn't have a good one. :( |
I'm sorry, too. I've ordered from Ryan a few times and always got great service and quality products. I hope you're able to work this out. |
wow, I am very surprised, I had ordered from Ryan, both the disposable and the washable pads and I am very happy with the service and quality, I hope you can work this out.. hugs, Carmen in nj |
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Ok here we go! I have sent you multiply emails stating that I would have UPS come to your house and pick up the pads and once I have received them I would credit you the $79 - $4.50 (discount I gave to you for buying two cases) You then went ahead with out answering any of my email and proceeded to paypal disputes. Paypal's reviewed the case and closed it becuase they do not cover quality of product. I then sent you this email from my personal email address "Rebecca, I just received an email from Paypal's stating that they have closed the claim. I'm still willing to work with you on the return of the product. Like I have stated multiple times, if you want me to send UPS for the return pick I will. I will have to subtract out the shipping cost. Please let me know Thanks Ryan -----Original Message----- From: To: Sent: Wed, Dec 16, 2009 6:37 pm Subject: Trouble Ryan I got my boxes of pads for the pups and we've got problems. The large pads (size) stated on the box and in your ad states a pad size of 23x36. It is actually 22x34 and this represents the pad AND a one and one half plastic border all around. The medium size came today and again......the box and ad say it's a 23 x 24 pad. The pad measures 22x22 from border to border including a plastic one and one half border, useless for the dogs. I would need to layer 2 of them to properly cover their average size pee pad tray from Petsmart. Who do I send these back to and how do I get my $$ back for this order? Rebecca" I dont know what else I can do. I have tried and tried and instead of you answering any of my emails you proceed to give me a bad name her YT. I have sold to tons of members on this site. Im hurt by your review and its really not fair. IF YOU WANT ME TO SEND UPS TO PICK UP THE PAD. LET ME KNOW ONCE I GET THEM BACK I WILL CREDIT YOU THE MONEY. If I refund you the money and dont get my product back that is not fair to me. Please email me and we can figure this out. THANKS! |
**UPDATE** I call the number linked to her paypal acct. A lady picked up and I said "Rebecca" she said no Rebecca here. "I've had this # for five year. You have the wrong number" |
Thanks Ryan for giving us your side of the story. I think it is only fair to hear both. |
UPDATE Rebecaa if you decide to read this instead of your email. Here's a copy: "Rebecca, UPS will be there to pick up the product in 2-7 business days Please have the two cases of pads ready. Please write "S0658544" on each box Once I show them received the money will be sent back to you Thanks Ryan" |
I think you need to give Ryan a chance to work things out with you. I have had nothing but good service and I LOVE the pads (washable) that I recieved from him!! Please give him the chance to fix things!! Good luck!!!! |
**UPDATE** I found her phone number from a prev email. I called and left her a message and told her UPS will be there in 2-7 days to pick up the product and once I received it I would issue the refund. Still no emails from her or reply here on YT. |
I've purchased washable pads & Himalayan Chews from Ryan & he's gone Above & Beyond to give great service. Please OP, communicate w/Ryan & give him the chance to fix your order like Crickettsmom said.;) |
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I have ordered MULTIPLE times from Ryan. I use disposable pads, washable pads (both sizes), the Fizzion cleaner (which is the BEST), I just ordered Chews & My original purchase was a Kwigy Bo (which was the best price I could find). Not only do I continue to order, I refer others. Just today I told a lady in Petsmart about www.newpuppypads.com. I am a full time pet sitter and tell ALL my customers about Ryan. I am pet sitting a new 9week old Puppy over Christmas, they are picking him up on the 23rd and bringing him to me. The first thing I said, was go to this website for your pads! Why would I do that if the products and customer service sucked? Ryan-- Don't let one bad apple get ya down. You are a GREAT YT'er and a wonderful business person. There is a reason everyone has great things to say! Some people just expect everything for nothing. Thanks for the great quailty ( I wash pads everyday & they look great ) Your disposable pads are the FIRST that I have used that the pee doesn't soak through. AND the fizzion took care of stains that have been on my carpets months!! Whatever you do, don't go out of business because I dont know what I would do without ya! :D Dana~ |
Ryan- so you dont feel bad, as an outsider who has never ordered from you, I am impressed by all the people who are willing to stand behind you! I think most people will see that when they read this thread :thumbup: I am going to be placing an order next time I need pads. |
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:thumbup::thumbup::thumbup::thumbup::thumbup: I agree! |
Thanks everyone for the support! :) *Update* Still no emails, calls or replies from Rebecca. |
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