Still can't get on YT from home

[ladyjane]

It is on YT's end. Believe me I tried everything...had my son check things out AND I also called Comcast.
In the end, the emails to admin fixed it. He did not tell me what it was, but it was on their end..that I know.

[MandiesMom]

You are right, LJ!! I just got done chatting with my ISP people and they said it was on YT end. I copied everything in pics to Admin on Facebook and I am here now! Woot!

I am like, seriously, in tears..that was so nerve wracking. lol

[Yorkiemom1]

Originally Posted by ladyjane

It is on YT's end. Believe me I tried everything...had my son check things out AND I also called Comcast.
In the end, the emails to admin fixed it. He did not tell me what it was, but it was on their end..that I know.

I had tried everything...for 3 days, I have been getting "unable to find the website you have entered"....and that was from every computer I tried to get it on! I was so praying it was not my computer again....thank God it wasnt !!!!! And I had no idea how in the world to contact Admin. since I couldnt even get onto YT!!!! Thrilled it is back up!!!!

[yorkietalkjilly]

Originally Posted by MandiesMom

You are right, LJ!! I just got done chatting with my ISP people and they said it was on YT end. I copied everything in pics to Admin on Facebook and I am here now! Woot!

I am like, seriously, in tears..that was so nerve wracking. lol

I'm so glad you got on again and thank goodness Admin and the techies got it all fixed for you. What did you copy to Facebook - the denial screens? Did you print the screens and past them there or what. Need to know if I can so that I will know what to do if I ever face this. Does Admin then just go to your FB page from a link and look for photos and look for the copies?

Hope you can get some rest tonight as this is at last off your mind!

[MandiesMom]

Originally Posted by Yorkiemom1

I had tried everything...for 3 days, I have been getting "unable to find the website you have entered"....and that was from every computer I tried to get it on! I was so praying it was not my computer again....thank God it wasnt !!!!! And I had no idea how in the world to contact Admin. since I couldnt even get onto YT!!!! Thrilled it is back up!!!!

Yay! There you are! I was asking about you earlier. I knew you had problems around the time I did.

Originally Posted by yorkietalkjilly

I'm so glad you got on again and thank goodness Admin and the techies got it all fixed for you. What did you copy to Facebook - the denial screens? Did you print the screens and past them there or what. Need to know if I can so that I will know what to do if I ever face this. Does Admin then just go to your FB page from a link and look for photos and look for the copies?

Hope you can get some rest tonight as this is at last off your mind!

Well, Jeanie, what I did was ran a trace route in my command prompt on my computer. Then I did a screen print of it (there is a button on your keyboard - to the right of where you normally type- up at the top left that says "Scr Prnt" or something like that). You click Screen Print when you want to capture the picture of whatever is on your monitor at that time. Then, I opened paint in my Accessories (I have Windows). I did Ctrl + P and that pastes what I copied on Screen Print to the paint window. I saved that.

Then, I signed onto Facebook and went to Yorkietalk's Facebook page - here, if you want to bookmark it: https://www.facebook.com/yorkietalk?fref=ts

Then, there is a button to click on that says "message" and this sends a Facebook version of a PM. I told Admin what was going on and then I added my picture that I saved of my screen print.

He replied that his tech peeps would look into it, but nothing had changed on the site in that time so not sure what was going on.

I then wanted to make sure it wasn't on my end (I was pretty sure, but worth a try). I contacted my ISP (AT&T) via online chat. They had me run that trace route again because I couldn't paste the picture I had in the chat box. lol. I ran it, had to right click and then hit Ctrl + V to copy it. Then, it was too much stuff so I had to break it up for it to fit in the chat. Sorry you asked yet? lol I opened up Notepad and hit Ctrl + P and my trace route was there so I could then highlight sections and copy/paste to the chat screen.

Once my ISP customer service tech saw it, he verified it was on YT's end. After a certain amount of hops, it leaves the AT&T server. I did a screen print of the chat with them saying that and went back to my message on YT's facebook page. I told them what my ISP said and attached that chat pic.

I believe YT/Admin/Tech Guys had already figured that out because it was only about 5 minutes later that I was able to get on here. lol

I really bugged them and I was seriously balling my eyes out by the end..couldn't even catch my breath. I think that was a combo of an entire week of this, nerves, scared it wasn't going to be fixed, and sudden relief.

[ladyjane]

You can also email him at admin@yorkietalk.com

That is how I contacted him.

[MandiesMom]

Originally Posted by ladyjane

You can also email him at admin@yorkietalk.com

That is how I contacted him.

Yeah, that probably would've been a lot easier. I didn't know that email addy. You can bet I've got it now - Thanks!!!! (man, that would've been easier lol)

[yorkietalkjilly]

Terri, Terri! Thank you for all of that great info and directions which I am keeping for future reference! If I ever can't get on, I can try some or all of this and maybe speed things along.

Haha. I PM'd Admin a couple of time and told them you were trying to quit smoking and really needed your YorkieTalk now! Felt so sorry for you! I pray this wasn't a setback in that but if it was, shake it off and start fresh!

I can sleep better tonight knowing you are ON YT at last!

[ladyjane]

Originally Posted by MandiesMom

Yeah, that probably would've been a lot easier. I didn't know that email addy. You can bet I've got it now - Thanks!!!! (man, that would've been easier lol)

That's because you have never been suspended.

[rubynrosie]

Welcome back Terri....you have been very much missed!!!!!!!

[lynzy420]

Originally Posted by MandiesMom

I really have thought the whole time that it was my IP address but I don't know how to manually change it. I tried connecting to someone else's network and then back to mine and that didn't work. I have tried 3 browsers (firefox, explorer, and chrome - downloaded chrome JUST for this purpose).

Love shouldn't have to be this hard.... Be patient, I don't think its on your end...have you thought about getting a new pc? Hope to see you soon...

[Teresiana]

Yay! I'm so happy you were able to get back on YT! And I'm glad that the traceroute did actually help. Yes, I was pretty sure that it was definitely an issue with YT. That's why it's great to run a traceroute...you can pinpoint exactly where the breakdown in communication occurs. Welcome back!

[GeorgiesMomma]

So glad you are back Terri

[MandiesMom]

Originally Posted by yorkietalkjilly

Haha. I PM'd Admin a couple of time and told them you were trying to quit smoking and really needed your YorkieTalk now! Felt so sorry for you! I pray this wasn't a setback in that but if it was, shake it off and start fresh!

Aww, you are too sweet!! I told him on FB that I quit but I wasn't ready for losing 2 addictions at one time lol

Originally Posted by ladyjane

That's because you have never been suspended.

LOL! true

Originally Posted by rubynrosie

Welcome back Terri....you have been very much missed!!!!!!!

Awww, thank you so much, Bobbi!

[MandiesMom]

Originally Posted by lynzy420

Love shouldn't have to be this hard.... Be patient, I don't think its on your end...have you thought about getting a new pc? Hope to see you soon...

Actually, yes, I have thought of getting another PC many many times - but not because of this lol Wasn't a prob on my end. You are right though - Love should NOT be this hard

Originally Posted by Teresiana

Yay! I'm so happy you were able to get back on YT! And I'm glad that the traceroute did actually help. Yes, I was pretty sure that it was definitely an issue with YT. That's why it's great to run a traceroute...you can pinpoint exactly where the breakdown in communication occurs. Welcome back!

I would still be crying and trying to get on if it was not for you. Thank you so so much!!!

Originally Posted by GeorgiesMomma

So glad you are back Terri

Whew, Morgan!! That was a long week! I'm glad I'm back, too!