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Old 10-03-2007, 06:56 PM   #1
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Angry Car buying RANT - warning LONG!

My hubby is shopping for an 08 Toyota FJ Cruiser. We had the most incredible (awful) experience at a dealership tonight.

Sorry this is so long, but I just had to RANT! This is a synopsis of the email that I sent to the sales manager. I was too upset to talk with him while we were there.

My husband and I walked over to the sandstorm colored FJ on the showroom. We looked at it approximately 15 minutes and since no one came over to ask if we needed any help, my husband flagged down a salesman. Unfortunately, we did not notice his name.

My husband asked him if they had had any complaints about vibration in the FJ at high highway speeds (65 mph) since we have read that some people have had that problem with the FJ. He stated that he couldn't answer that question, he didn't know.

My husband then asked him if the inside door plates on the silver FJ were always in the diamond plate. The salesman said that he "thought" that the diamond plating was an "add on" but he didn't seem sure about the answer.

Because the salesman was not able to answer either of these questions to his satisfaction, my husband (very pleasantly) asked if there was an "FJ guru" that he could talk to. The salesman said, "No"

So, my husband asked about hooking up electronic brakes to tow a small lightweight trailer. We know of a person who was told by a Toyota dealer (not not this one) that it would void the electrical part of the warranty if electronic brakes were "hooked up" in the FJ. This is very important to us, since we plan to tow a small trailer with the FJ. The salesman said that he would have to ask the warranty people because he didn't know. My husband said to him, "Well, you should know" and then my husband realized that was not a very nice thing to say at which time my husband said, "I'm sorry, I didn't mean to sound factious". The salesman replied, "Well you were". My husband smiled and said, "I'm sorry, I didn't mean to be rude" to which the salesman replied, "Well, you were rude"

I was stunned at what the salesman said to my husband. I could not believe that someone in sales was saying this to a potential customer. I had been silently observing these interactions but that was the last straw for me. I turned to the salesman and said that I thought, since the FJ was rated to tow 5000 lbs, that it was a reasonable thing to know whether or not you could install electronic brakes without voiding the warranty and that I too, thought that the salesmen should know the answer to that question.

Then to our disbelief, the salesman proceeded to tell my husband again that he was rude and not only was he rude, but that he was rude twice, once by asking for an FJ guru and again regarding the electronic brakes. The salesman then proceeded to state that my husband was rude a THIRD time because when he walked in the door, someone asked if he needed any help and he just walked past without responding.

That was the absolute straw for me. I was floored by that statement. I turned my husband's head to the side so that the salesman could see his hearing aids and said, "My husband is hearing impaired, if he did not respond to someone, it is because he didn't hear them, it was not that he was being rude". I then asked the salesman to leave us because we didn't want to talk to him any longer.

GUYS! I was so upset that I couldn't even talk to the sales manager. I asked for his card and then I sent him a loooong email detailing our "experience". I'll have to say that I have never been treated this way by any type of service personnel - I was absolutely STUNNED!!!
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Old 10-03-2007, 07:06 PM   #2
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That's terrible. I would go back and find out his name. Also send it to the General Manager and owner. Service is becoming a thing of the past.
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Old 10-03-2007, 07:10 PM   #3
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Quote:
Originally Posted by Patti View Post
That's terrible. I would go back and find out his name. Also send it to the General Manager and owner. Service is becoming a thing of the past.
That's a great idea! I'll do it!!!
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Old 10-04-2007, 06:06 AM   #4
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Yes make sure you talk with the General Manger as he's the head huncho. Even if you do get an apologie I wouldn't buy a car from them. Can you imagine what there service department would be like.
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Old 10-04-2007, 06:15 AM   #5
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so sorry to hear that this guy was an arse to you guys. When I bought my civic, the salesman made me cry because he started yelling at me and telling me that since I got a quote from the internet salesman I was supposed to just talk to him and no one else. It was the first time I had ever bought a brand new car and I had no idea.

Let us know what kind of response you get back from the e-mail you sent! Maybe they will give ya a good deal or something!.
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Old 10-04-2007, 06:26 AM   #6
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That's so crappy! My bf is a car salesman, and he would NEVER EVER act like that or even close to it...that is just ridiculous! He is sooooo overly nice to his customers (which is what he should be) because being mean doesn't help and y'all were not even rude once! He was an idiot! Glad you reported him...I'm sure his manager (if it's a decent dealership) will take SERIOUS action for this guy losing a very possible sale.

Oh, and my bf knows practically EVERYTHING about all their models. He even knows comparison to similar cars and blah blah blah. The only problem with him is once you get him started.... haha

P.S. If you change your mind and want a Nissan, you can come here and have my bf sell ya one You know, Armada's are a pretty good looking vehicle

P.S.S. Good luck in your search for a car! You will find a great salesman, trust me
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Old 10-04-2007, 08:37 AM   #7
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I just bought an 06 Scion TC from a Honda dealship and my experience was HORRIBLE! I had so many problems with my salesman and I even cried at the dealership becuase I was so frustrated! I hope you have better luck at the next one!
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Old 10-04-2007, 03:39 PM   #8
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Thanks guys for the affirmation that we were not crazy.

Ya'll, I can't imagine that so many of us have had such bad car buying experiences - I mean, buying a car is one of my least favorite activities, but no one should be told they were rude or be made to feel badly or be made to CRY - for crying out loud!!!

I haven't heard back from them, don't know whether or not I will - if I don't you can be sure, we won't darken their doors again, and probably won't even if we do hear back from them.

LuvMyPrinceKoby - I sure wish I were in SC - I'd go to see your bf - I don't trust car salesmen (I don't that doesn't sound very nice, and I am sorry) and I would love to know someone that I could trust!!!
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Old 10-04-2007, 05:27 PM   #9
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He was def. rude. I wouldn't go back there to buy a car!!!
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Old 10-04-2007, 06:41 PM   #10
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I'd call Toyota to complain too -nod nod-

I work for one of the best Chevy dealerships in our area. Probably best dealership period. The Markquart family has our store, a Toyota/Scion store and a Pontiac, GMC, Buick and Cadillac store. I cannot even imagine any of our sales people treating anyone like that.
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Old 10-04-2007, 06:49 PM   #11
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When I just bought a car last month we had a weirdo for a salesman. I told him I wanted a small SUV and he kept trying to push a Grand Marquee (sp) on me. Over and over all we heard about was that stupid car! Hubby then said, she wants something that would be good in the winter, so we would like a four wheel drive. He was like okay. Then showed us a car that was a stick shift and I then told him I didn't know how to drive a stick shift and would prefer an automatic and he said oh you will learn. Just a big jerk! He gave us his card and told us to refer him to others but we just threw it away. LOL
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Old 10-04-2007, 09:13 PM   #12
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You have every right to be angry! They should be kissing up to you since you're about to spend thousands of dollars there! What an idiot! I would drive MILES away before I ever walk in there again if they do not apologize! That man should have said sorry for assuming and then calling your hubby rude! They should be cutting you an awesome deal since no one is buying cars right now, not running people off!
He SHOULD know things like that and if he doesn't he should call someone who does!
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