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02-08-2009, 05:36 PM | #1 |
Donating YT 3000 Club Member Join Date: Jun 2006 Location: Sequim, Wa
Posts: 4,541
| Dell Tech Support My CD/DVD drive went out. I could not reinstall the drivers because they are on a CD. I did an online chat with tech support. They took over my puter and fixed it in 10 minutes. While I don't appreciate that their tech folks are in India, this one was really great. I also spoke with him on the phone to extend my warranty for another year. I was so close to just going out and buying an external drive or a new laptop, but since it is still under warranty I decided to get the fix, and I'm glad I did. If anyone is considering buying a Dell, I just wanted to share a positive experience with you. The extended warranty is also cheaper than trying to replace a part, labor, or the laptop. In this economy, that means something.
__________________ Gracie loves Bailey. Holly loves Tucker. Proud member of the YT Gracie Girls. |
Welcome Guest! | |
02-08-2009, 05:49 PM | #2 |
Kyle Plus 3 Donating Member Join Date: Jul 2006 Location: Washington, DC
Posts: 6,929
| Isn't it creepy when your mouse starts moving? I've had to do that once or twice and I'm always amazed by it!
__________________ Kyle (me), Britney, Brooklyn, and Coral |
02-08-2009, 05:54 PM | #3 |
♥ Chip ♥ Smokey ♥ Donating Member Join Date: Mar 2007 Location: Leesburg
Posts: 3,835
| That is the same thing that has happened with my computer but mine is a gateway. I can't get it fixed!
__________________ ~*~ Chip ~*~ Smokey ~*~ My heart is wrapped around their little paws Karley Marissa born 1/20/12 weighing 8 lbs 11 oz and 21.5 inches long |
02-08-2009, 05:55 PM | #4 |
& pebbleliny ♥ my pups Donating Member Join Date: Jun 2008 Location: LV NV
Posts: 834
| That is great that they fixed it for you I had a simular experience with my Linksys wireless setup. I have had to contact them on 2 different occassions. For some do it yourself stuff, check out computing.net - it is a great forum, full of how to's. I first used it to get a virus off my husbands laptop.
__________________ MY 's BUDDY & BRONX & BERRI ~ MISSING MY 5 Handstamped pet ID tags at dogsidtagged.com ~ the Crew - YT 10% off code DIDT10YT |
02-08-2009, 09:46 PM | #5 |
YT 500 Club Member Join Date: Aug 2005 Location: Crawfordsville, Indiana
Posts: 521
| I have had them help 2x now. I LOVE THEM!! They always got my pc running again! I thought it was weird too when my mouse pointer moved on it own, lol. But yes, they are great!!
__________________ Proud mommy to Holly Dixie and Buddy !!!!! |
02-08-2009, 10:34 PM | #6 |
Lovin' My LilBug! Donating Member Join Date: Oct 2007 Location: Kentucky
Posts: 2,513
| I love Dell Tech Support!!! My mom recently got a new laptop and we were having really bad issues with her new wireless router working on the laptop and my laptop. I called the router company and stayed on the phone with them for HOURS doing the same BS over and over. Finally they told me I would need to call Dell. I was so happy to finally talk to someone who seemed to be in it to please the customer. They even helped a little bit with setting my computer to work on it and my laptop is OLD. They were in my Mom's laptop though and we were laughing, I kept telling her they were watching her through her webcam then she started wigging out. It was sooo funny and freaky!
__________________ love my lillybug! rags and ribbons! |
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