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Dell Tech Support :thumbup: My CD/DVD drive went out. I could not reinstall the drivers because they are on a CD. I did an online chat with tech support. They took over my puter and fixed it in 10 minutes. While I don't appreciate that their tech folks are in India, this one was really great. I also spoke with him on the phone to extend my warranty for another year. I was so close to just going out and buying an external drive or a new laptop, but since it is still under warranty I decided to get the fix, and I'm glad I did. If anyone is considering buying a Dell, I just wanted to share a positive experience with you. The extended warranty is also cheaper than trying to replace a part, labor, or the laptop. In this economy, that means something. |
Isn't it creepy when your mouse starts moving? :eek: I've had to do that once or twice and I'm always amazed by it! |
That is the same thing that has happened with my computer but mine is a gateway. I can't get it fixed! |
That is great that they fixed it for you :) I had a simular experience with my Linksys wireless setup. I have had to contact them on 2 different occassions. For some do it yourself stuff, check out computing.net - it is a great forum, full of how to's. I first used it to get a virus off my husbands laptop. |
I have had them help 2x now. I LOVE THEM!! They always got my pc running again! I thought it was weird too when my mouse pointer moved on it own, lol. But yes, they are great!! |
I love Dell Tech Support!!! My mom recently got a new laptop and we were having really bad issues with her new wireless router working on the laptop and my laptop. I called the router company and stayed on the phone with them for HOURS doing the same BS over and over. Finally they told me I would need to call Dell. I was so happy to finally talk to someone who seemed to be in it to please the customer. They even helped a little bit with setting my computer to work on it and my laptop is OLD. They were in my Mom's laptop though and we were laughing, I kept telling her they were watching her through her webcam then she started wigging out. It was sooo funny and freaky! |
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