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-   -   So I finally got my Razr phone (https://www.yorkietalk.com/forums/off-topic-discussions/108357-so-i-finally-got-my-razr-phone.html)

LunasMomma 12-20-2007 06:21 AM
So I finally got my Razr phone
 
and it's DEFECTIVE :mad: It won't turn on, only flashes the "Hello Moto" screen So now I've been on hold for 22 minutes and counting with the returns department:rolleyes: My landline cordless is dead so I'm stuck at my desk with the corded phone and I'm starving! :( If I hang up, I'll have to go through the "push 1 for sales, 2 for blah blah blah" menu from hell again WHY ME?!?!!:mad:

Any guesses on how long my actual hold time will be? :laugh: It's Sprint, if that helps:rolleyes:

LunasMomma 12-20-2007 06:24 AM
28 minutes now:mad:

LunasMomma 12-20-2007 06:26 AM
oh, and somehow I'm in the Spanish version of hell too, so I don't understand the "we'll be right with you" messages in between all the muzak:rolleyes: :laugh:

Nikki+2 12-20-2007 06:32 AM
Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish.:p My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!

Amy81 12-20-2007 06:37 AM
Sprint is the WORST for making people hold..

But i can tell you to try this. I have a razr phone with cingular and sometimes mine freezes up. take your battery out. leave it out for a few minutes. and then put it back in..


hope you get it working!

LunasMomma 12-20-2007 06:41 AM
Quote:
Originally Posted by Amy81 (Post 1619372)
Sprint is the WORST for making people hold..

But i can tell you to try this. I have a razr phone with cingular and sometimes mine freezes up. take your battery out. leave it out for a few minutes. and then put it back in..


hope you get it working!
Mine won't even turn on:( And I did try that. I want a brand new one, if I'm going to start off with problems, that's not good:( Maybe a different phone would be better for me? *sigh* I hate being on hold, it's now 45 minutes:eek:

LunasMomma 12-20-2007 06:42 AM
Quote:
Originally Posted by Nikki+2 (Post 1619369)
Oh that stinks! I hope they get it worked out for you. Maybe you'll learn a little Spanish.:p My daughter and I both have Razrs and my husband used to have one and we never had any problems with ours so hopefully this is a fluke thing. I hate being on hold!
Thanks Nikki:) I'm thinking of maybe going with a different phone now. I just hate the idea that it's already not working, brand new:(

Amy81 12-20-2007 06:42 AM
Oh I thought you said it would turn on but wouldn't go past hello moto. thats why i said take battery out and try again

yeah sounds like your gonna need a new phone or a completely different one.

good luck with sprint though :rolleyes:

LunasMomma 12-20-2007 06:51 AM
Thanks Amy:laugh:

FUN! 50+ minutes

I just called them on my cell phone and pushed the number for NEW customers, and don'tcha know I got RIGHT THROUGH:irk: It's not the right department to return my phone, but they did tell me that I could just go to a Sprint store, so off I go!

LunasMomma 12-20-2007 06:51 AM
Oh, and I'm leaving my home phone on to see how high the timer goes:p

Amy81 12-20-2007 06:53 AM
Good Luck!

LunasMomma 12-20-2007 07:00 AM
OMG I feel like a freaking HOSTAGE:mad:! I called the store just to be certain that they could help me, and they CAN'T without a "return authorization form" from Sprint. WTF?!?!?! I HATE them so much right now:cry:

Nikki+2 12-20-2007 07:33 AM
Well you sure aren't an advertisement for Sprint.:p That is pretty freaking ridiculous!

LunasMomma 12-20-2007 07:34 AM
Girl, I'd switch if we didn't have FOUR phones with them, I'd have to pay so much to break the contracts:(

I am now on hold again, this time it's 34 min and counting:mad: UGH!:p

LunasMomma 12-20-2007 08:23 AM
I think I'm about to lose my f-ing mind here:mad: It's now been 1 hour and 23 minutes, on my second attempt:mad: :cry:

scoobiedooiscoo 12-20-2007 10:07 AM
i would think if you just got the phone they would let you exchange it at the store

abbie's mom 12-20-2007 10:11 AM
Quote:
Originally Posted by LunasMomma (Post 1619357)
oh, and somehow I'm in the Spanish version of hell too, so I don't understand the "we'll be right with you" messages in between all the muzak:rolleyes: :laugh:
Well, one of my pet peeves is hearing: "press 1 for English". HELLLOOOOO!? English is the chosen language of this country, and options should be given for other languages :rolleyes:

LunasMomma 12-20-2007 11:44 AM
Well, after holding for a ridiculously long time, I accidentally hung up:cry: I emailed customer "service" and asked them to send me the form. Also complained, not that it'll do any good, about the lousy service, and how my messages are delayed for hours and sometimes DAYS. Hopefully this will help prove that they breached the contract, so we don't have to pay the early termination fees:rolleyes:

I will be returning the phone, the bluetooth, and the travel charger. After the holidays, we're switching to somewhere else, any suggestions? My hubby really needs to keep his number for business, so hopefully we'll be able to do that. I dunno, but we never ever had a problem until Sprint took over things. Nextel ROCKED!:cry:

Myzzbrat 12-20-2007 11:50 AM
No telling with sprint. Bad thing is when they send you a replacement its going to be a refurbished phone. You might have had better luck going into the store.

Myzzbrat 12-20-2007 11:51 AM
Quote:
Originally Posted by LunasMomma (Post 1619965)
Well, after holding for a ridiculously long time, I accidentally hung up:cry: I emailed customer "service" and asked them to send me the form. Also complained, not that it'll do any good, about the lousy service, and how my messages are delayed for hours and sometimes DAYS. Hopefully this will help prove that they breached the contract, so we don't have to pay the early termination fees:rolleyes:

I will be returning the phone, the bluetooth, and the travel charger. After the holidays, we're switching to somewhere else, any suggestions? My hubby really needs to keep his number for business, so hopefully we'll be able to do that. I dunno, but we never ever had a problem until Sprint took over things. Nextel ROCKED!:cry:
I love Cingular wireless or now the new AT&T.. Great rates not to bad on service and you can keep your numbers you already have now!!! I had switched from Verizon to Cingular and I kept my Verizon number.. And its not a hassle at all. Wish you all the luck.

LunasMomma 12-20-2007 12:48 PM
Quote:
Originally Posted by Myzzbrat (Post 1619979)
I love Cingular wireless or now the new AT&T.. Great rates not to bad on service and you can keep your numbers you already have now!!! I had switched from Verizon to Cingular and I kept my Verizon number.. And its not a hassle at all. Wish you all the luck.
We were thinking AT & T too, so we could get I Phones:laugh: Plus we'd get a super deal with our home phone, cells, and internet;) We already have the internet and phone, so why not wireless too?

I called back a little while ago and got right through (to someone in India, I think), but they did email me the return label. Now I can drop it off at FedEx and start planning our escape:p

heatherjean8737 12-20-2007 12:50 PM
Quote:
Originally Posted by LunasMomma (Post 1620086)
We were thinking AT & T too, so we could get I Phones:laugh: Plus we'd get a super deal with our home phone, cells, and internet;) We already have the internet and phone, so why not wireless too?

I called back a little while ago and got right through (to someone in India, I think), but they did email me the return label. Now I can drop it off at FedEx and start planning our escape:p

That is great news! Good luck.

Myzzbrat 12-20-2007 01:42 PM
Quote:
Originally Posted by LunasMomma (Post 1620086)
We were thinking AT & T too, so we could get I Phones:laugh: Plus we'd get a super deal with our home phone, cells, and internet;) We already have the internet and phone, so why not wireless too?

I called back a little while ago and got right through (to someone in India, I think), but they did email me the return label. Now I can drop it off at FedEx and start planning our escape:p
With the I-Phones. The only issue my bf has with it is the connection. Sometimes he gets no service in certain areas. That may not be an issue where you are at.. Besides that he LOVES his phone. He won't even take it back.. So :thumbup: :thumbup: for the iphone per my bf.. LOL

Nikki+2 12-20-2007 02:45 PM
We have Cingular and have always been very happy with them- although I guess that's the new AT&T now. I think I heard that there was a new law that companies had to let you keep your number. Anyone know anything about that?

Myzzbrat 12-20-2007 05:23 PM
Quote:
Originally Posted by Nikki+2 (Post 1620270)
We have Cingular and have always been very happy with them- although I guess that's the new AT&T now. I think I heard that there was a new law that companies had to let you keep your number. Anyone know anything about that?
I'm not sure about the law portion of it but I do know that when you change carriers you do have the option of keeping your number and dont quote me but I do not think they charge you extra for it either. I wasn't charged any kind of fee.

xliloliverdiorx 12-20-2007 06:51 PM
SPRINT IS TERRIBLE! i spent 6 hours on the phone with them one time trying to get my boyfriend a new "comprible" phone that he could watch sprint tv on because on of their sales associates told him he could on the MOTO Q just so happens that they cannot. I hate sprint im sorry but they bother me their customer service is absolutly terrible i would never ever refer anyone to sprint.

JRo 12-20-2007 07:11 PM
My husband and I both have Razrs and we hate them. Awful battery life and poor connections. We're just waiting until we're eligible for free phones or at least a discount.

Myzzbrat 12-20-2007 07:28 PM
Quote:
Originally Posted by JRo (Post 1620723)
My husband and I both have Razrs and we hate them. Awful battery life and poor connections. We're just waiting until we're eligible for free phones or at least a discount.
Try ebay for your new discounted phones. They have specific ones for Cingular. Sorry to hear about your razr issues. I've had none of those issues at all. I actually get better connection then my bf does on his iphone.

JRo 12-20-2007 08:04 PM
Quote:
Originally Posted by Myzzbrat (Post 1620753)
Try ebay for your new discounted phones. They have specific ones for Cingular. Sorry to hear about your razr issues. I've had none of those issues at all. I actually get better connection then my bf does on his iphone.
Thanks! That's a good idea.

mojo 12-20-2007 08:27 PM
I have a razr (my 2nd one) and I have no problems with it; I really like that phone. We are with at&t and half my phone conversations drop out and I can't even hear what the other person is saying, so I personally don't recommend that. Wondering if verizon is any good?.


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