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Old 11-15-2013, 05:45 PM   #31
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I'm so sorry to hear about little Max! I hope you can get the little guy better! I hope the breeder will reconsider and help out!
I personally would refund up to purchase price for vet bills and let one keep the puppy! I would also like to say this, puppy buyers also need to pay attention to the contract they sign and if it's not what you would like then find another breeder that has a contract you would be willing to sign! I hope AKC helps but if you signed the contract and it doesn't have anything about refunding money then they may uphold the contract that was signed like it would in a court of law. I personally think the breeder should help in vet bills up to the purchase price because that is what I would do!
I wish you good luck and hope al works out!! Get well soon little Max!

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Old 11-15-2013, 05:50 PM   #32
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Originally Posted by k9lover View Post
One more thing,I forgot to say, They can have a puppy out of any litter that I may have. And I will have the replacement puppy vet checked by my vet and given a health certificate before he or she leaves to prevent any problems for them
wondering if this is the breeder responding to the thread?!?

It looks like part of her response got cut off....but hopefully her and the op can come to some kind of compromise/agreement...especially for the sake of the sick pup.
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Old 11-15-2013, 08:41 PM   #33
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Originally Posted by k9lover View Post
One more thing,I forgot to say, They can have a puppy out of any litter that I may have. And I will have the replacement puppy vet checked by my vet and given a health certificate before he or she leaves to prevent any problems for them
And then what happens to their original puppy?
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Old 11-15-2013, 10:58 PM   #34
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She already loves this puppy and she should be compensated for the vet bills. You also seem to have misrepresented the dam to another person how can that be a mistake?
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Old 11-15-2013, 11:02 PM   #35
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As a breeder, my primary concern is for any baby I bring into this world. Thank God, I have healthy dogs, from very long lines of healthy dogs, having healthy puppies. But you can always have something crop up with any puppy your have brought into the world. I staunchly believe and stand firmly on the belief that each one of my babies is MY ultimate responsibility, and as a person with a Christian attitude, I believe I can not sell a puppy and then watch that baby become ill and watch people that TRUSTED and BELIEVED in me and my ability and knowledge to produce a baby for them, end up with enormous vet bills and a baby that is anything less than what I sold him as. I know my buyers very well by the time they get their baby from me....I have weeded out scam artists and phoneys by the time they have submitted the application interview and we have talked. Our relationship deepens and stregthens as the weeks go by. These people TRUST me......I trust THEM. So in the two instances where I had people contact me about a health issue that had developed as the pups grew, even though the illnesses were NOT life threatening, they were a major expense. I did NOT offer to take the puppy back and replace the baby, I would have immediately taken my baby back if they had suggested that....but these owners adore their little babies....so in one case, I refunded 50% of the purchase price, and paid all the vet bills and continue to pay for the annual check up related to that issue. In the other situation, I again paid for all the vet bills, diagnostic testing and the surgery that was indicated. Again not a life threatening condition, but these people were not trying to jack me around and get a free pup or free medical care...my baby that I sold to them as a healthy pup, developed a condition that required surgery, and as a Christian formost, and a breeder with integrity and ethics,, I felt I needed to do this for my baby and my owners. I have to look at my face everytime I look in a mirror, and I felt I needed to do this. While this situation may not be covered "in your contract" , as a breeder, your reputation depends on your customer service. Your customers can absolutely "make or break" you. If this was me, I would do no less than refund half the price of the baby, who this owner is obviously attached to, and I would pay for the vet bills. I would be in contact with the specialists that was seeing the pup, getting first hand information about diagnosis and prognosis and required treatments. If that puppy does indeed have a congenital issue that could possibly lead to blindness in the future (?? maybe??), I would want these people singing my praises from the roof tops, rather than reporting me to every organization and breed club they could find, as well as the BBB, and last but not least, ON YT!!!!!! THIS Yorkie forum is read all over the world....a bad rap on this site can do you a lot of damage. It would be a lot cheaper to make these people happy and whole!
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Old 11-15-2013, 11:14 PM   #36
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Quote:
Originally Posted by Yorkiemom1 View Post
As a breeder, my primary concern is for any baby I bring into this world. Thank God, I have healthy dogs, from very long lines of healthy dogs, having healthy puppies. But you can always have something crop up with any puppy your have brought into the world. I staunchly believe and stand firmly on the belief that each one of my babies is MY ultimate responsibility, and as a person with a Christian attitude, I believe I can not sell a puppy and then watch that baby become ill and watch people that TRUSTED and BELIEVED in me and my ability and knowledge to produce a baby for them, end up with enormous vet bills and a baby that is anything less than what I sold him as. I know my buyers very well by the time they get their baby from me....I have weeded out scam artists and phoneys by the time they have submitted the application interview and we have talked. Our relationship deepens and stregthens as the weeks go by. These people TRUST me......I trust THEM. So in the two instances where I had people contact me about a health issue that had developed as the pups grew, even though the illnesses were NOT life threatening, they were a major expense. I did NOT offer to take the puppy back and replace the baby, I would have immediately taken my baby back if they had suggested that....but these owners adore their little babies....so in one case, I refunded 50% of the purchase price, and paid all the vet bills and continue to pay for the annual check up related to that issue. In the other situation, I again paid for all the vet bills, diagnostic testing and the surgery that was indicated. Again not a life threatening condition, but these people were not trying to jack me around and get a free pup or free medical care...my baby that I sold to them as a healthy pup, developed a condition that required surgery, and as a Christian formost, and a breeder with integrity and ethics,, I felt I needed to do this for my baby and my owners. I have to look at my face everytime I look in a mirror, and I felt I needed to do this. While this situation may not be covered "in your contract" , as a breeder, your reputation depends on your customer service. Your customers can absolutely "make or break" you. If this was me, I would do no less than refund half the price of the baby, who this owner is obviously attached to, and I would pay for the vet bills. I would be in contact with the specialists that was seeing the pup, getting first hand information about diagnosis and prognosis and required treatments. If that puppy does indeed have a congenital issue that could possibly lead to blindness in the future (?? maybe??), I would want these people singing my praises from the roof tops, rather than reporting me to every organization and breed club they could find, as well as the BBB, and last but not least, ON YT!!!!!! THIS Yorkie forum is read all over the world....a bad rap on this site can do you a lot of damage. It would be a lot cheaper to make these people happy and whole!
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Old 11-16-2013, 04:22 AM   #37
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Well said YorkieMom1.
I found a lovely report tool which lists a whole lot of genetic and or heritable diseases and what breeds are pre-disposed to same.

A must read for breeders and future puppy buyers.

http://www.hsvma.org/assets/pdfs/gui...-disorders.pdf

Dr Jean Dodds was a major contributor to this list.

Please note that there are 32 conditions listed on Yorkshire Terrier of which Lacrimal Gland Aplasia is one.
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Old 11-16-2013, 04:29 AM   #38
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Originally Posted by gemy View Post
Well said YorkieMom1.
I found a lovely report tool which lists a whole lot of genetic and or heritable diseases and what breeds are pre-disposed to same.

A must read for breeders and future puppy buyers.

http://www.hsvma.org/assets/pdfs/gui...-disorders.pdf

Dr Jean Dodds was a major contributor to this list.

Please note that there are 32 conditions listed on Yorkshire Terrier of which Lacrimal Gland Aplasia is one.
I just wanted to add that all the eye conditions that do come up, such as ingrown eyelashes, eyelid problems and cataract, in fact everything to do with the eye, is either ruled out or in, by an opthamologists' examination, and the results are posted on www.cerf.org. Also note that this organization recommends passing examination at 1yr old and I believe yearly thereafter. A cataract that is diagnosed prior to 6yrs old is referred to as juvenile cataracts and is thought to be inheritable although the actual genetic marker is not known at this time. That is why eye examinations need to be done frequently if you are breeding dogs.

To be clear about the meaning of this you can breed a clear dog at 2yrs old as shown by cerf, but later on 1 or more years later that dog can be diagnosed with a cataract.
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Old 11-16-2013, 06:10 AM   #39
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Quote:
Originally Posted by Yorkiemom1 View Post
As a breeder, my primary concern is for any baby I bring into this world. Thank God, I have healthy dogs, from very long lines of healthy dogs, having healthy puppies. But you can always have something crop up with any puppy your have brought into the world. I staunchly believe and stand firmly on the belief that each one of my babies is MY ultimate responsibility, and as a person with a Christian attitude, I believe I can not sell a puppy and then watch that baby become ill and watch people that TRUSTED and BELIEVED in me and my ability and knowledge to produce a baby for them, end up with enormous vet bills and a baby that is anything less than what I sold him as. I know my buyers very well by the time they get their baby from me....I have weeded out scam artists and phoneys by the time they have submitted the application interview and we have talked. Our relationship deepens and stregthens as the weeks go by. These people TRUST me......I trust THEM. So in the two instances where I had people contact me about a health issue that had developed as the pups grew, even though the illnesses were NOT life threatening, they were a major expense. I did NOT offer to take the puppy back and replace the baby, I would have immediately taken my baby back if they had suggested that....but these owners adore their little babies....so in one case, I refunded 50% of the purchase price, and paid all the vet bills and continue to pay for the annual check up related to that issue. In the other situation, I again paid for all the vet bills, diagnostic testing and the surgery that was indicated. Again not a life threatening condition, but these people were not trying to jack me around and get a free pup or free medical care...my baby that I sold to them as a healthy pup, developed a condition that required surgery, and as a Christian formost, and a breeder with integrity and ethics,, I felt I needed to do this for my baby and my owners. I have to look at my face everytime I look in a mirror, and I felt I needed to do this. While this situation may not be covered "in your contract" , as a breeder, your reputation depends on your customer service. Your customers can absolutely "make or break" you. If this was me, I would do no less than refund half the price of the baby, who this owner is obviously attached to, and I would pay for the vet bills. I would be in contact with the specialists that was seeing the pup, getting first hand information about diagnosis and prognosis and required treatments. If that puppy does indeed have a congenital issue that could possibly lead to blindness in the future (?? maybe??), I would want these people singing my praises from the roof tops, rather than reporting me to every organization and breed club they could find, as well as the BBB, and last but not least, ON YT!!!!!! THIS Yorkie forum is read all over the world....a bad rap on this site can do you a lot of damage. It would be a lot cheaper to make these people happy and whole!



There are some cases where businesses have to bite the bullet and take a financial loss to keep their customers happy because if they don't, it could potentially cost them more in the end. I would say that this is one of the cases.

I really hope the breeder considers something other than a replacement puppy because the buyer has clearly stated she does not want to return Max.
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Old 11-16-2013, 07:26 AM   #40
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I am sorry that you are having this sad issue with your pup and pray he can be cured. What do you think of the breeder's post? As an independent observer of all the posts it seems that the breeder in the YT post does offer explanations for the problems and also offers another pup and/ or payment of vet bills and meds.
Does her offer to discuss the case help you at all? I do hope this can be worked out so that you and she can have an amicable settlement. Good luck with this and with making little Max better.
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Old 11-16-2013, 07:39 AM   #41
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I want to add that I understand that you do not want to return the pup as you are now very attached to him. Perhaps the breeder will relent and refund at least some of the purchase price plus vet costs? She would not want her reputation stained by this situation. Again I do hope something can be worked out and that Max is well again.
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Old 11-16-2013, 07:51 AM   #42
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Quote:
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I am the breeder of Max. I have never been on this forum before but I had to respond to all of these untrue comments. I have been raising and showing this wonderful breed for 30 years. I was so happy to get a call from this nice couple.This litter was born June,1 and had been kept to see if there was a show puppy in the litter. I have imported several dogs from Europe over the last 8 years to improve my breeding program. This mother is from 2 imported dogs and was shown but is now cut down in a puppy cut.I showed this couple both parents and the litter while they were here. They chose Max after 2 hours of talking and playing with the puppies. I was happy for them to have him as Shelia is ill and needed a new yorkie friend. It wasn't until after they took him home and went to their vet that the dry eye problem as discovered. My vet and I had not seen any symptoms and I have never had this condition in a puppy. I was shocked and I offered to take him back and give the a girl they had really liked also. They said they wanted to keep him anyway but I told them I would take him back and give them a replacement baby which was what my contract states. I was told the puppy had 2 parasites but to date I have seen nothing from their vet, I have not had anyone become ill here at my house. I do know that stress and change to a new home can trigger symptoms and if it is the case I will be happy to pay for his vet bills for his meds. In the meantime I am very hurt they they have made me look like a liar and a bad breeder. I spend all my time promoting good breeding programs and education about the breed in many clubs I am also involved in yorkie rescue.. I have a contract with these owners and will be happy to post it . The puppies are replaced in the event there is a serious or fatal genetic illness. I am trying to do that and they refuse.As for the picture of Treasure is was just mis-labeled, I admit that but remember they saw both parents here in person. what more can I do??? Sincerely Judy


You asked a question & I'm guessing most here on YT would respond that what you should do in this situation is help the pup. I hope the two of you can come up with a solution that will be good for Max, his owner & this breeder/showperson.
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Old 11-16-2013, 09:47 AM   #43
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Quote:
Originally Posted by dottiesyrky View Post
I am sorry that you are having this sad issue with your pup and pray he can be cured. What do you think of the breeder's post? As an independent observer of all the posts it seems that the breeder in the YT post does offer explanations for the problems and also offers another pup and/ or payment of vet bills and meds.
Does her offer to discuss the case help you at all? I do hope this can be worked out so that you and she can have an amicable settlement. Good luck with this and with making little Max better.
I must be going blind here. I can't see where she said she would offer a choice for repayment of vet bills.
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Old 11-16-2013, 09:55 AM   #44
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The info was 5 lines up from the bottom of the post, but looking at it again it could be just meds bills. Please excuse my inaccuracy if I got it wrong, but vets and bills were mentioned…perhaps it was wishful thinking. She did offer another pup in a different place. I had hoped It was an unbiased post, but no…I erred again! She also did offer to replace the pup I believe?

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Old 11-16-2013, 10:02 AM   #45
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Sorry for the double statement about pup replacement. Not my day today!
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