Front Line Terrible Company!

[jrsygal37]

I just wanted to post my experience with Frontline Flea products and their company. I've used them in the past and have not had issues, but this time around I did. I bought six (Two packages) I have seven Yorkies. None had fleas, but August, September, October they will usually pick up one or two when they go out to potty so these are the months I use the frontline. I also want to add that they are kept immaculate, and bathed and groomed every other week. Anyway, I applied the Frontline and less then two weeks later, they all had fleas. I gave them a bath and by hand defleaed them, etc. Lot's of flea dirt as well. I was very disappointed that although they advertise it as a preventative, and as it lasting a month it in my oppinion did not do it's job. Everyone that uses it also knows it's not a cheap product. Well, I decided to call them and tell them my complaint. The first call I made I got a tech that was very nasty. It bothered me all night, so I contacted them again the next day hoping to get someone better. Nope, this tech wasn't nasty but they were certainly trained not to stand behind their product. I explained what had happened and why I was disappointed. Both techs told me that Front line is NOT a preventative and it is suppose to be used on dogs that have fleas because it kills within 48 hours on contact. I mentioned the fact that they advertise it as a preventative and they got around that by telling me that it's a preventative in that it prevents fleas from infesting your house, by killing the fleas on your dog. Finally, I got tired of the double talk and just said to them, well you have a satisfaction guarantee and it states if not satisfied you will refund the $$ or give new product. They went around that too, the tech stated to me in order to qualify for that I had to follow all their guidelines. She used the fact, that I told her that all the dogs received one full vial of of frontline, all but the two tinies who my vet reccomended due to their only being 3 lbs. getting 1/2 vile each. I also told her that they did not have any issues with fleas, they are inside and litter box traied. It was the bigger Yorkies that go outside to potty that had the fleas. She told me that I did not qualify for their satisfaction guarantee because ALL the dogs had to have a full vial. To me it was their way around giving a refund or replacing the product. My concern with this is 1. if they do not stand behind it when someone is unhappy with the way it worked, then you can be sure if your dog gets sick or has a reaction from the product they certainly will not stand behind it. You'll get the runnaround and a lot of double talk. 2. My question and they couldn't answer it was how do you say that a dog 22 lbs. should get a full vile and a 3 lb. dog should get the same amount? No answer for that except they are the guidelines. I went by what my vet reccomended with the two little ones and this tech is telling me my vet is wrong. Yet, the two tinies were protected and had no fleas, and the bigger dogs that went outside to potty had them. I just wanted to warn consumers that I would find a different flea prevantative or treatment. Not because I felt this did not work the way it should this time around, but because of the attitudes of their employees. They will not back their product or help you in anyway if you have an issue. To me that speaks volumes about how they'd act if your dog was to get sick from their product!! Elaine

[107barney]

In the 11 years I've used frontline I've never had a flea on my dogs or in my house. I wouldn't switch. If I were you I would write to their corporate offices with your story.

[jrsygal37]

Originally Posted by 107barney

In the 11 years I've used frontline I've never had a flea on my dogs or in my house. I wouldn't switch. If I were you I would write to their corporate offices with your story.

yes, this is what told them. That I have used their product for years but was disappointed this time around. I even asked them if it had an experiation because I bought the packages at Costco, rather then my vet. Costco started carrying them last year and were sold out, so this year I bought it early and had it in my closet. They said no it did not have an experiation as long as it was sealed. My issue is not the product it is the attitude. It concerns me, because I feel if they do not back the product on this level, then certainly if there was a major issue such as your dog becoming ill from it, then they really would not back it. Their attitude was terrible!

[jrsygal37]

Just wanted to say that I did a google on complaints on this company and there were a ton. All were the same complaint I had, snotty people and the product not doing what it says and they do not stand behind their guarantee of a refund either. Not just coming from me but from a lot of people. All the same complaints. Very poor business to deal with.

[chachi]

I have always used advantage andalso I have cats and on the cat advantage split the dosage when they were kittens and have never had a problem getting results. I have heard of many complaints over the years with frontline

[Lil Sis]

thank you for sharing

I have had fleas while using the frontline (my dogs and in my house). I mostly alternate between frontline and adv k9.. it seams to help some. My vet wants me to change to another product that is a pill.. I will the next month when my supply of rontline is done.

[jrsygal37]

Thanks guys for the postings back. I gave them all a bath today and used, a flea shampoo that was safe for puppies as well, so I figured they'd be ok with it. They did fine. I pulled a few dead fleas off with the flea comb after the bath and no more scratching now, but those fleas were very much active and alive prior to the bath which further proves that Front Line did not do it's job. I did hear advantage was good, but when I googled it I saw quite a few dogs that had a reaction to it and I'm hesitant now to use it. I think I may just stick with using lavendar for bathing and going over them nightly with the flea comb. They only have the issues in Sept / Oct mainly and then they are fine. thanks again. Elaine

[ArmaniMan]

fleas seem to be becoming resistant to certain products in certain areas- many vets are suggesting switching products, alternating months or seasons to try and combat the problem. Any company is going to have stringent rules about giving money back- I don't follow their rules to the letter either, I split the product on my little guys- but I do it with the risk that if it doesn't work, I don't get my money back.

[ltret0294]

In addition to the herbal flea and tick spray we talked about in another thread I have read that Avon Skin So Soft is supposed to work quite well. I will look for the link if you like. It's 5 parts H2O to 1 part Avon if using a spray.

[jrsygal37]

Originally Posted by ltret0294

In addition to the herbal flea and tick spray we talked about in another thread I have read that Avon Skin So Soft is supposed to work quite well. I will look for the link if you like. It's 5 parts H2O to 1 part Avon if using a spray.

Bob, Yes. Thank you. Any info you have that you'll share would be appreciated. I'm not big on chemicals on my dogs, never have been. I used the Frontline only when absolutely necessary. I'm not even big on the heartworm meds. I have read too much. I do use them because the alternative is far worse, but I do not use them all year round, only during the warmer months when they are outside. Most of the time they are inside with us and only go out to potty. Thanks again for any info. Elaine

[ltret0294]

Originally Posted by ltret0294

In addition to the herbal flea and tick spray we talked about in another thread I have read that Avon Skin So Soft is supposed to work quite well. I will look for the link if you like. It's 5 parts H2O to 1 part Avon if using a spray.

Took too long but here's the link

How to Use Avon Skin So Soft for Fleas | eHow.com

[ltret0294]

In Florida I have no choice. It's H/W, fleas all year. The past 3-4 months have also been bad for ticks. I've pulled several off the younger ones, even two piggy backing on each other. Had to resort to having the yard and the plants chem'd but they pick em up on our walks.

[jrsygal37]

Originally Posted by ltret0294

Took too long but here's the link

How to Use Avon Skin So Soft for Fleas | eHow.com

Thank you very much!! E.

[107barney]

Originally Posted by jrsygal37

Thanks guys for the postings back. I gave them all a bath today and used, a flea shampoo that was safe for puppies as well, so I figured they'd be ok with it. They did fine. I pulled a few dead fleas off with the flea comb after the bath and no more scratching now, but those fleas were very much active and alive prior to the bath which further proves that Front Line did not do it's job. I did hear advantage was good, but when I googled it I saw quite a few dogs that had a reaction to it and I'm hesitant now to use it. I think I may just stick with using lavendar for bathing and going over them nightly with the flea comb. They only have the issues in Sept / Oct mainly and then they are fine. thanks again. Elaine

Another product I have used is Flea The Scene. You might like this. Here is the product. Can't vouch for it working or not since I havent had fleas and do use Frontline but this is something you can use w/ or w/o other products.
Flea the Scene : A must-have product for dogs with an active lifestyle

Good luck!