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06-06-2011, 06:02 AM | #1 |
Banning Queen Join Date: Sep 2010 Location: Home of the Kalamazoo Wings, MI.
Posts: 3,122
| Bow Wow Boutique-Kalamazoo, MI. I have taken Princess to: Bow Wow Boutique 429 1/2 W Crosstown Pkwy Kalamazoo, MI 49001-2745 (269) 385-3647 Owned & ran by Laura Kinkema 3-5 times for full grooming. I thought it was better to use a business in my childhood neighborhood than a chain store. Now I'm guessing a chain store would stand behind their work much better than BWB has. I took Princess in for a body shave, tail left long, legs trimmed but left long, ears tipped & no work to be done on the face. I pointed to the areas as I articulated my wishes so they were very clear. Perhaps I should have drew a diagram. I called at about 10:45 & she said to bring her in asap as she closed at noon. I returned at noon only to be told she hasn't even been started, to come back at 1:30. They later call & tell me to come at 1:45. I arrive & they have you pay first which I think is odd for a service like this, but not sure. Then they hand me Princess & are basically walking out the door so I get in my car & look at her. OMG! They have trimmed her face, the hair by her eyes that just grew out so it did not bother her anymore, the sides were uneven & her ENTIRE beard is missing! There is still hair on the sides of her ears! Princess wants nothing to do with me & I think it's because she needs water, potty, freedom from the cage she was in for almost 3 hours. She does not resume normal behavior with me for over 24 hours. I end up seeing that she has a cut on her vulva as she kept licking herself! I cannot imagine how extra stressful this trip must have been for her. I called & explained just the issue of the haircut & Laura was rude, cold & short. She actually argued with me about what I initially told her I wanted done. Out of frustration & my own stewing anger I asked her what she does to rectify a very dissatisfied customer. She said she can't put the hair back, she'll trim the ears & take $5 off the next groom. NOT ONE TIME did she apologize! Not for messing up & not even for me being upset! I did not tell her about the cut, the time issue & having to make an extra trip with gas at $4.19/gal. & also about how I heard a dog yip twice when I went at noon. I could not recommend anyone less. It is now obvious to me that this business is ran not for the care of pets but for the lining of her pocket. I give her two thumbs & four paws down....and that concludes my opinion. One before picture & two after:
__________________ For The Night Is Dark & Full Of Terriers |
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06-07-2011, 03:19 PM | #2 |
I ♥ Joey & Ralphie! Donating Member | Thanks for taking the time to write the review, I hope this will help someone else.
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals |
06-07-2011, 03:53 PM | #3 |
I ♥ my girls! Donating Member Join Date: Jul 2010 Location: With My Yorkies
Posts: 18,980
| Thanks for writing the review. Although unfortunate for you, it might save someone else from dealing with the same experience.
__________________ Momma to three sweet Yorkie girls Rosie Marie, Mikki Leigh , and Lily Mae Grace! |
06-07-2011, 03:55 PM | #4 |
Donating YT 5000 Club Member Join Date: Sep 2009 Location: VA
Posts: 8,040
| Exactly....hope this will help others! Psst...she's still gorgeous
__________________ Tena & Zhoie Sweet Little Miracle |
06-07-2011, 04:18 PM | #5 |
Owned by 3 furballs Donating Member Join Date: Aug 2006 Location: Texas
Posts: 6,581
| Thank you for posting this and I'M SORRY FOR all you and your baby endured
__________________ Bobbi Yorkietalk http://www.dogster.com/dogs/395435 And now........little Aja too! http://www.picturetrail.com/sfx/album/view/23776545 |
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bow wow boutique, groomers, laura kinkema |
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