Canadians ording from Pet Edge

[T Doll]

Have any Canadians here ordered anything from PetEdge.com Wholesale prices on exclusive dog grooming and pet supplies? Do they use UPS to ship to Canada or do they use USPS? Did you incur a lot of duty/customs charges when the package arrived? There are so many things I want to order from there, but I try to avoid UPS like the plague

Edit: I must've been thinking faster than I was typing since I spelled "ordering" wrong in the title

[edumma]

T-Doll have you checked out Ren's Pet Depot they are a canadian supplier of grooming supplies, there is also the Pet Supply House ( also canadian site ) I have ordered shampoos and conditioners from both these companies. I dont have to worry about duty or exchange rates and they both have a huge selection ( everything from scissors ,grooming tables, clippers shampoos...well you get the idea check, out their sites they may have what your looking for.
renspet.com
The Pet Supply House - Canada's Most Complete and Reliable Source for Professional Dog Supplies.

[edumma]

Ren's Pets Depot Online Store
sorry I got the wrong link posted , this is a proper link to Rens pets
Eileen

[T Doll]

Thanks, edumma I've actually been to both Rens Pet Depot and the Pet Supply House in person (they have retail locations 25 minutes away from me), but I've never ordered from them online. There is actually an exercise pen that I wanted to buy from Pet Edge and it's impossible to find around here. Well, Rens Pets had one of them in stock, but I needed a taller one. They checked the Oakville store (main location) and said they had one in stock and that they'd call me when it came in, but they definitely weren't on the ball with it. They said they'd call me back a bunch of times but they never did. And whenever I called them to check on the status of it, they always said they didn't know what was going on and told me to call again later. I called for the 5th and final time, and the guy said they didn't have it and didn't know when/if they would have it. I got sick of playing phone tag, so I just gave up.

I thought about ordering it from their website, but I think they ship from their Oakville location, so if they didn't have it in stock there, then it probably isn't available online? I could be wrong though, as they could have another warehouse where they ship the online orders. When you ordered from them, did the package come from Oakville or was it somewhere else? Also, I noticed that they don't give you a specific shipping cost when you order online. It gives you a price, but it also says that it's just an estimate and the actual shipping costs might be more, and that they could charge you extra if needed. Did they end up charging you more for shipping than what was stated?

[edumma]

Wow I didn't know you lived so close to both stores!If you shop instore you will save on the shipping but Rens has some sales that are only available on-line so you have to check their website ( they send me flyers in the mail ). Now if they will let you pickup at the nearest store thats even better. Haven't had any problems with Rens they did send an e-mail to give me exact shipping cost and to get a confirmation on the order.It's been awhile since I ordered on-line,I know the package came from Ontario but I really didn't look at the parcel to see where in Ontario it came from. Generally I check both wesites to see who's got what I want and who has it the cheapest! LOL!!
Sorry to hear you've had poor service ,that would turn me off as well ( if it was me I'd be in the store in person telling the owner how I felt !....but then I'm menapausal right now and everything sets me off !!!! oops I know tooo much information)
Eileen

[teclas slave]

I noticed this post...yesterday, I got my sweaters for Tecla from UPS. Petedge charged me 14$ s&h, no duty, nothing more. Was worth it for the sweaters and such I got at such cheap prices. I definitely recommend it....i only ordered the stuff last thursday! Fast and recommended!