two thumbs down for... - YorkieTalk.com Forums

Nikki+2 · 08-25-2006, 10:57 AM

DivaShop.com! All I can say about my experience with this place is, ARGGGH! On Aug. 4 we got our secret buddy's name and I ordered a dress for the gift exchange and a tee for Sugar. I have still not received my tee and my secret buddy has still not received the dress. Here are the emails between Diva Shop and myself in their entirety- I added the parenthesis for this post:

Aug. 4th from Diva Shop:
Hi Nicole,

I have the Strawberry Scented Happy Skull (tee for Sugar) in stock but need to order the Pink Camo Happy Skull (dress for gift exchange). If you would like it sent out immediately, I can do so for an additional shipping charge of 6.95. Please let me know if you would like to wait for the Pink Camo or if you would like me to ship out the item in stock.

My reply:
How long do you think it will be until you get the pink camo happy skull in (dress for gift)?* I need to have it by the 22nd at the latest as it’s a gift.

Aug. 4th from Diva Shop
It will be to you by then

Aug. 19th from me
Today is the 19th and my order has still not arrived. As I mentioned in my first letter, I needed the dress by the 22nd at the very latest. I am participating in a gift exchange on yorkietalk.com and the 22nd is the deadline to mail it in.
Diva Shop reply:
Did you already get a tracking number via mail????

My reply:
No, I have not heard or received anything.

Diva Shop Aug. 20
I will make sure Krystle looks into this FIRST THING.(I did not hear anything else on this day)

My reply Aug. 21
I still haven’t heard anything and it didn’t come in today’s mail. My deadline is tomorrow and the gift exchange rules dictate that I will be suspended from the forum if I do not send my gift out by then.
Diva Shop Aug. 21 (9:13 pm)
Please call our offices in the morning 1-800-209-5174 and we will take care of this for you. If the merchandise has yet to be shipped out, we will ship out in stock substitute items to the address you request so you wll not be suspended.
So I call them Monday morning. They had a total of 3 dresses in stock for me to choose from, none of which I liked.

You might have noticed I have still not received anything resembling an apology. I finally told them to send the dress directly to my secret buddy when they got it which means I had to send my package out incomplete and never having actually seen the dress. I then get this email:

Diva Shop Aug 22
Hi,

To better assist you, what is your last name or order #?

Okay, WHAT? So I sent them a copy of my order. They never once apologized. We are talking almost 4 weeks since I placed my order. here is an excerpt from their website:

Other items may have to be ordered from the manufacturer if we do not have available stock. This may take up to 2 weeks. We will then email you once your order ships with tracking information. If you have ordered something that MUST arrive by a certain date, please call us at 800-209-5174 or email at elizmand@aol.com and let us know.

Needless to say I will NEVER shop here again. Just thought I'd pass along my experience.

Timmy · 08-25-2006, 11:04 AM

That sucks! I would have been mad too. Thanks for the heads up.

ehunney · 08-25-2006, 11:24 AM

boo! they have very cute stuff. But I value customer support over cute clothes.

YorkieGuru · 08-26-2006, 06:12 AM

nothing makes me more mad as when you buy a product and dont recieve it and the store doesnt make it right. I will never shop there again and I'll tell everyone I know about my experience. ( just as you're doing now)

Kona · 08-26-2006, 06:22 AM

Thanks for the heads up! People don't understand that people will talk to others when they experience horrible customer service. I won't be shopping there!

txshopper73 · 08-26-2006, 06:29 AM

Oh, man!!! That does suck!!!!!

Nikki+2 · 08-26-2006, 06:51 AM

I know! I'm a pretty easy to please person- even if they had apologized and acted surprised that I had fallen through the cracks and cared at ALL if I was satisfied it would have been better.

A side note, I am apparently on their mailing list now and am receiving emails every other day. In the signature they link to http://www.divapup.com/ "specializing in teacups and tinies"

They are either a puppymill or a puppy broker because the have A LOT of breeds. It's kind of fun to browse through for a good shock. $2500 for a MIXED breed.

Uh huh. If I had know they were affiliated with this Of course I would have never shopped there in the first place.

Nikki+2 · 08-26-2006, 06:52 AM

Oh I just noticed, at the top of the site it says - puppies for sale by dog breeders network. Anyone know what that is? A broker?

Nikki+2 · 08-30-2006, 09:37 AM

Okay, I just noticed this was about to get burried which I know sometimes happens when you start a thread on a Fri. afternoon so... bumpity bump. Want to make sure everyone sees it.

Sadie's Mom · 08-30-2006, 11:09 AM

That sucks. Hope your buddy gets it soon...I know you don't want them to wait any longer. Maybe they'll get it to you this week.

baby03 · 08-30-2006, 11:20 AM

That is really bad!!! I'm sorry for all your aggravation.

Jenn218 · 08-31-2006, 01:00 PM

Wow! How aggravating!!! Thanks for posting! They do have cute stuff, but I don't think I will be ordering from them.....ever!

JCarlson2004 · 08-31-2006, 01:03 PM

Thanks for posting this ... at least we're all warned now!! So sorry for all the trouble you've been through.

08-25-2006, 10:57 AM	#1
Nikki+2 I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida Posts: 6,139	two thumbs down for... DivaShop.com! All I can say about my experience with this place is, ARGGGH! On Aug. 4 we got our secret buddy's name and I ordered a dress for the gift exchange and a tee for Sugar. I have still not received my tee and my secret buddy has still not received the dress. Here are the emails between Diva Shop and myself in their entirety- I added the parenthesis for this post: Aug. 4th from Diva Shop: Hi Nicole, I have the Strawberry Scented Happy Skull (tee for Sugar) in stock but need to order the Pink Camo Happy Skull (dress for gift exchange). If you would like it sent out immediately, I can do so for an additional shipping charge of 6.95. Please let me know if you would like to wait for the Pink Camo or if you would like me to ship out the item in stock. My reply: How long do you think it will be until you get the pink camo happy skull in (dress for gift)?* I need to have it by the 22nd at the latest as it’s a gift. Aug. 4th from Diva Shop It will be to you by then Aug. 19th from me Today is the 19th and my order has still not arrived. As I mentioned in my first letter, I needed the dress by the 22nd at the very latest. I am participating in a gift exchange on yorkietalk.com and the 22nd is the deadline to mail it in. Diva Shop reply: Did you already get a tracking number via mail???? My reply: No, I have not heard or received anything. Diva Shop Aug. 20 I will make sure Krystle looks into this FIRST THING.(I did not hear anything else on this day) My reply Aug. 21 I still haven’t heard anything and it didn’t come in today’s mail. My deadline is tomorrow and the gift exchange rules dictate that I will be suspended from the forum if I do not send my gift out by then. Diva Shop Aug. 21 (9:13 pm) Please call our offices in the morning 1-800-209-5174 and we will take care of this for you. If the merchandise has yet to be shipped out, we will ship out in stock substitute items to the address you request so you wll not be suspended. So I call them Monday morning. They had a total of 3 dresses in stock for me to choose from, none of which I liked. You might have noticed I have still not received anything resembling an apology. I finally told them to send the dress directly to my secret buddy when they got it which means I had to send my package out incomplete and never having actually seen the dress. I then get this email: Diva Shop Aug 22 Hi, To better assist you, what is your last name or order #? Okay, WHAT? So I sent them a copy of my order. They never once apologized. We are talking almost 4 weeks since I placed my order. here is an excerpt from their website: Other items may have to be ordered from the manufacturer if we do not have available stock. This may take up to 2 weeks. We will then email you once your order ships with tracking information. If you have ordered something that MUST arrive by a certain date, please call us at 800-209-5174 or email at elizmand@aol.com and let us know. Needless to say I will NEVER shop here again. Just thought I'd pass along my experience. __________________ The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them, that’s the essence of inhumanity. George Bernard Shaw

08-25-2006, 11:04 AM	#2
Timmy Mimi & Gabby too! Donating Member Join Date: May 2006 Location: Vineland, NJ Posts: 3,208	That sucks! I would have been mad too. Thanks for the heads up. __________________ Timmy Mimi Gabby R.I.P Lilly 11/10/06-7/25/07 I miss you baby girl! www.dogster.com/?328270 Think Rescue www.yorkierescueme.com

08-25-2006, 11:24 AM	#3
ehunney Princess Bella Join Date: Sep 2005 Location: virginia Posts: 2,185	boo! they have very cute stuff. But I value customer support over cute clothes. __________________ I miss you two more then words can express, but I still have hope that I'll find you and hold you again! Tucker and Teddy always say: "If I want it, it's mine and if I put it in my mouth, it's food."

08-26-2006, 06:12 AM	#4
YorkieGuru Donating YT 500 Club Member Join Date: May 2006 Location: Illinois Posts: 655	nothing makes me more mad as when you buy a product and dont recieve it and the store doesnt make it right. I will never shop there again and I'll tell everyone I know about my experience. ( just as you're doing now) __________________ KIM Proud mom of LOUIE and ELLE and ABBIE

08-26-2006, 06:22 AM	#5
Kona Donating YT 1000 Club Member Join Date: May 2006 Location: Bay Area, California Posts: 1,864	Thanks for the heads up! People don't understand that people will talk to others when they experience horrible customer service. I won't be shopping there! __________________ Kona Bernie

08-26-2006, 06:29 AM	#6
txshopper73 Donating YT 14K Club Member Join Date: Apr 2005 Location: Victoria, Texas Posts: 14,178 Blog Entries: 1	Oh, man!!! That does suck!!!!! __________________ As always...JMO (Just My Opinion) Kimberley Gracie, London and Dallas

08-26-2006, 06:51 AM	#7
Nikki+2 I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida Posts: 6,139	I know! I'm a pretty easy to please person- even if they had apologized and acted surprised that I had fallen through the cracks and cared at ALL if I was satisfied it would have been better. A side note, I am apparently on their mailing list now and am receiving emails every other day. In the signature they link to http://www.divapup.com/ "specializing in teacups and tinies" They are either a puppymill or a puppy broker because the have A LOT of breeds. It's kind of fun to browse through for a good shock. $2500 for a MIXED breed. Uh huh. If I had know they were affiliated with this Of course I would have never shopped there in the first place. __________________ The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them, that’s the essence of inhumanity. George Bernard Shaw

08-26-2006, 06:52 AM	#8
Nikki+2 I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida Posts: 6,139	Oh I just noticed, at the top of the site it says - puppies for sale by dog breeders network. Anyone know what that is? A broker? __________________ The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them, that’s the essence of inhumanity. George Bernard Shaw

08-30-2006, 09:37 AM	#9
Nikki+2 I heart Sugar Donating Member Join Date: Mar 2006 Location: Florida Posts: 6,139	Okay, I just noticed this was about to get burried which I know sometimes happens when you start a thread on a Fri. afternoon so... bumpity bump. Want to make sure everyone sees it. __________________ The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them, that’s the essence of inhumanity. George Bernard Shaw

08-30-2006, 11:09 AM	#10
Sadie's Mom Donating YT 1000 Club Member Join Date: May 2006 Location: Irving, TX Posts: 3,165	That sucks. Hope your buddy gets it soon...I know you don't want them to wait any longer. Maybe they'll get it to you this week. __________________ Christie and Sadie WWW.SADIESCHICBOUTIQUE.COM

08-30-2006, 11:20 AM	#11
baby03 Donating YT 2000 Club Member Join Date: Apr 2006 Location: us Posts: 2,253	That is really bad!!! I'm sorry for all your aggravation. __________________ Be yourself. Everyone else is already taken.

08-31-2006, 01:00 PM	#12
Jenn218 Mojo, LilyGrace & Me Donating Member Moderator Join Date: Dec 2005 Location: OZ Posts: 16,596	Wow! How aggravating!!! Thanks for posting! They do have cute stuff, but I don't think I will be ordering from them.....ever! __________________ JennMom to Katelyn Mojo LilyGrace Sophie LukeRusty Mojo's Pia

08-31-2006, 01:03 PM	#13
JCarlson2004 Mommy To 3 Poochies Donating Member Join Date: Jun 2005 Location: New York Posts: 8,189	Thanks for posting this ... at least we're all warned now!! So sorry for all the trouble you've been through. __________________ Mommy Loves Codie, Tia & Baby Cali RIP My Precious Katie - I Love You