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04-04-2012, 08:29 PM | #1 |
Missing Yoshi Everyday! Donating Member | ugh! don't ever fly UNITED.... they do not have any customer service skills, business etiquette and can't even take responsibility for their own mistakes. I am so upset right now!
__________________ Yoshi Mei Ling Ting Ting Ting Ki Sun Hye Yukio Kioshi |
Welcome Guest! | |
04-04-2012, 09:19 PM | #2 |
YT 3000 Club Member Join Date: Apr 2009 Location: Idaho
Posts: 4,544
| I remember when I used to enjoy flying United, not so much anymore. |
04-05-2012, 04:08 PM | #3 |
YT 3000 Club Member Join Date: Jun 2008 Location: Georgia
Posts: 4,566
| The airlines are not like they used to be in "the old days"
__________________ Prince, rest in peace. We miss you and love you so much. |
04-06-2012, 01:03 AM | #4 |
No Longer a Member Join Date: Mar 2012 Location: Phoenix
Posts: 290
| I have been an aircraft mechanic all my life, you can't get me on an airplane at least not since the airlines started outsourcing their maintenance. |
04-06-2012, 05:36 AM | #5 |
Donating YT 1000 Club Member Join Date: Feb 2006 Location: New Hampshire
Posts: 10,534
| Mary, I had the WORST experience EVER with them! I had to fly home from Albuquerque because my step father's mother passed away so I could go to her wake. I went to ABQ airport that morning and had my 2 dogs with me in the carrier. I explained my situation, paid for the dogs and took a flight with a layover in O'Hare, Chicago. Thankfully I was flying with my husband (then boyfriend) because in O'Hare, they asked to see the ticket for the dogs. I could not find it anywhere and the paper perforated ticket fell off their carrier somewhere midflight, I had no idea. I told them I paid for them in ABQ airport. They had NO record of my paying for them. The women was mental that I was flying with 2 dogs. I said, they could bill me, I'll pay again, but I can't miss my connecting flight into Manchester because it was my grandmothers wake. This women refused me, she was so rude that I asked her to get her supervisor because I was done dealing with her. They suddenly told me I could not have 2 dogs in 1 carrier (but in ABQ it was fine). Needless to say, they made me go back through security, pay for the dogs AGAIN and they gave me another carrier (that was free, for my hassle). I missed the flight home, missed my grandmothers wake and sat in the O'Hare airport with my boyfriend for 7 hours before we could get on another flight. When we did make it home, I found the receipt that I paid for the dogs.... in all the hassle at ABQ airport, they did not take the signed copy from me. So I guess I did not pay for them after all, the first time. What a mess. But it was the rudeness. I mean come on, it's 2 SMALL dogs, would it have killed them to let me settle things when we got to manchester, or on board the flight or something so I didn't have to miss the wake? I was so mad! Not to mention, they put my dogs under a lot of stress by making me separate them into 2 carriers. My dexter, by the time, we got to manchester, ate through the mesh carrier and I had to hold him, he FREAKED out the entire flight! I sent a LONG email saying how horrified I was, and that I'd never fly them again. They sent me an apology and a $150 voucher (uuummm... didn't I say I'd never fly you again!?!?) Well I flew to ABQ again w/o my dogs on their dime! LOL So email them... tell them your experience, you can probably get some voucher!
__________________ “Petting, scratching, and cuddling a dog could be as soothing to the mind and heart as deep meditation and almost as good for the soul as prayer.” ― Dean Koontz |
04-06-2012, 06:12 AM | #6 | |
Missing Yoshi Everyday! Donating Member | Quote:
__________________ Yoshi Mei Ling Ting Ting Ting Ki Sun Hye Yukio Kioshi | |
04-06-2012, 06:15 AM | #7 |
BANNED! Join Date: Jun 2010 Location: Washington DC
Posts: 4,183
| What happened?? I know they merged with Continental and they are a Huge Mess, right now! I spent over 30 mins. on the phone trying to use a $600 e-credit voucher for a mess up in January. It took the agent "36-mins. [yes i timed it...] to figure out how to put the e-certificate into the system. I tried to do it online and couldn't so I HAD to call. UGH!!!!!! |
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