Dog.com. I will NEVER order from them again!!

[mistyinca]

Originally Posted by stedmansmommy

OMG, what a PAIN! I get sooo ticked at people like that. I have never ordered from dog.com, and after reading this I never will We went through something very similar to this with Cingular with my husbands cell phone. Long story short, they promised me a $100 refund for SIX MONTHS (in 6 months time, I talked to them on the phone more than I care to count, OMG! ) anyway, they NEVER refunded my money....I was sOoOo
P!$$3D!!!!!!!!! I don't think I have EVER chewed someone out that badly before - SERIOUSLY! I even chewed out the manager!! I can't STAND companies this like! So anyway, I totally understand your frustration!

Thanks

Yes, I too have heard the same thing about Cingular. A friend of mine got two phones that never worked. They were never able to get a refund or a replacement, and then they were stuck in contract for a year.

[JESSY_RN2B]

Originally Posted by mistyinca

Where can I do that?

Thanks

Click on every item you bought and review it.........well not it.....but the poor customer service. Also, try epinions

[mistyinca]

Thanks I will do that!

[JESSY_RN2B]

Originally Posted by mistyinca

Thanks

Yes, I too have heard the same thing about Cingular. A friend of mine got two phones that never worked. They were never able to get a refund or a replacement, and then they were stuck in contract for a year.

Beware of Sprint. I have been with them for yeaaaaaars. Anyhow, my phone broke and decided to buy a new one versus having to pay 50 bucks deductible from the insurance to get it fixed.

Well, since you are already a customer you must pay FULL price for any phone.......so I did

I come back 2 days later because the phone kept shutting off and on whenver it wanted and getting 'stuck' in the same screen. You know what they did? They mailed me an exact same phone back and a box to return my damaged phone (no problem right?).

I did notice the 'new' phone was scratched and dirty looking..........when I put in the battery to power it on............it clearly said REFURBISHED. I felt cheated on.........I payed all this $$ for the phone to get a used/fixed phone now way! I went to the store and demanded a new phone........they refused.

I knew I was withing the returnable time frame so I did just that. They were speechless. I left the refurbished phone there and made them return it (not me). I marched right out with my refund and went on ebay and bought a darned phone there......

Apparantly, this happens all the time

[I Love Bailey]

Originally Posted by JESSY_RN2B

Beware of Sprint. I have been with them for yeaaaaaars. Anyhow, my phone broke and decided to buy a new one versus having to pay 50 bucks deductible from the insurance to get it fixed.

Well, since you are already a customer you must pay FULL price for any phone.......so I did

I come back 2 days later because the phone kept shutting off and on whenver it wanted and getting 'stuck' in the same screen. You know what they did? They mailed me an exact same phone back and a box to return my damaged phone (no problem right?).

I did notice the 'new' phone was scratched and dirty looking..........when I put in the battery to power it on............it clearly said REFURBISHED. I felt cheated on.........I payed all this $$ for the phone to get a used/fixed phone now way! I went to the store and demanded a new phone........they refused.

I knew I was withing the returnable time frame so I did just that. They were speechless. I left the refurbished phone there and made them return it (not me). I marched right out with my refund and went on ebay and bought a darned phone there......

Apparantly, this happens all the time

We also have Sprint now,(w/ the merge) being Nextel customers for years and we have really noticed the customer service going down hill. Our contracts are up in May and we are switching companies although I don't really know if one is really any better then the other, but I too go on Ebay and buy new phones rather then deal with Sprint/Nextel.

[Bama Yorkie Mom]

this really surprises me for the simple fact, i've ordered several things from them and never had a problem. I doesnt shock me as far as it happening so someone sometimes. I'm sorry this happened to you and now it has me worried to shop there again as it could happen to me next time. I despise people who are rude to customers unless the customer give them a good reason for it. Most rules says customer is always right. Of course we all know we're not but it should be taken care of by the company in a curteous manner. thanks for sharing so we all know what can happen to any of us.

[stedmansmommy]

Originally Posted by mistyinca

Thanks

Yes, I too have heard the same thing about Cingular. A friend of mine got two phones that never worked. They were never able to get a refund or a replacement, and then they were stuck in contract for a year.

Yep, that sounds about right to me My husband is stuck with them now as the company he works for gives them a cell phone and Cingular is the company they use Oh well, at least if there are any problems, WE don't have to deal with them!

[Grayson's mom]

I havn't read the whold tread but maybe there is a drop box for Fed EX? We have several in our town, try that route.

I am sorry you are going through this! I have dealt with many nightmares from companies but not like that!!