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-   Yorkie Products & Reviews (https://www.yorkietalk.com/forums/yorkie-products-reviews/)
-   -   Drs Foster and Smith website (https://www.yorkietalk.com/forums/yorkie-products-reviews/250186-drs-foster-smith-website.html)

capt_noonie 07-24-2012 09:52 PM
Drs Foster and Smith website
 
So some of you may know I ordered some cool pads from this site. Not only did they take over a week and a half to get here, they didn't really work, and I thought about returning them but I decided to keep them. $29 each and I got two. Then I get an email to review the products. Ok, why not. So I submit a review and I get his response:

"Your opinion is very important to us and the Drs. Foster and Smith community. We appreciate you taking the time to write a review about Gel Pet Mat Small. Unfortunately your review did not meet our guidelines for posting on our site.
We encourage you to review our guidelines and resubmit your review about Gel Pet Mat Small.

Thanks for being an active member of the Drs. Foster and Smith community.
Sincerely,
Drs. Foster and Smith"


So I check the guidlelines:

"Drs. Foster and Smith values your feedback!
When writing your review, please consider the following guidelines:
Focus on the product and your individual experience using it
Provide details about why you liked or disliked a product
All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
Obscenities, discriminatory language, or other language not suitable for a public forum
Advertisements, “spam” content, or references to other products, offers, or websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
Critical or spiteful comments on other reviews posted on the page or their authors
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly."

I did not use profanity, obscenities, spam, links, or spiteful comments. What I did say was I would not recommend this to friends bc this product did not work as specified unless put in the fridge or freezer! WTF! so they don't want my honest review on their site, then here it is.

thought I found an alternative to Entirely Pets, maybe I was wrong.

capt_noonie 07-24-2012 09:59 PM
Not only did I try to re submit my review, but I have to log in first. I have my Foster and Smith email and passwork saved on my computer. it says it's wrong. I try to reregister and it wont let me. Also when I submitted the order they told me I'd get an email with the tracking info. I never got that email.
This site sucks.

I WOULD NOT RECOMMEND THIS PRODUCT TO FRIENDS. It's small and expensive and doesn't really work.

jadabug 07-25-2012 01:53 AM
hmmmm...sound like the kindly Doctors have black balled you for making an honest review.:rolleyes::eek:

jeane 07-25-2012 06:13 AM
I have never had a problem with them but there is always the first time

DvlshAngel985 07-25-2012 06:17 AM
Post a review on YT! We appreciate your honest feedback.

BabyGirl Rosie 07-25-2012 06:45 AM
That stinks! When I look at reviews I want honesty. This tells me they are not honest! Thanks for sharing. I will not be purchasing from them if that is the way they handle business.

rubymoon2072 07-25-2012 06:59 AM
wow what a horrible thing to do they need to take the good reviews with the bad. thanks for the heads up!

jencar98 07-25-2012 07:17 AM
I do sometimes wonder about reviews on different websites and if the negative reviews are edited or deleted. I believe Amazon lists the good, bad and ugly, as a consumer that is what I expect in reviews - honesty!

I've ordered only one time from Drs Foster and Smith and that was several years ago. I usually can find the item I'm wanting through another vendor with better prices and shipping.

capt_noonie 07-25-2012 02:39 PM
Quote:
Originally Posted by DvlshAngel985 (Post 3980876)
Post a review on YT! We appreciate your honest feedback.
I thought that's what I was doing? Or you mean a separate review of the pads?

capt_noonie 07-25-2012 02:41 PM
Quote:
Originally Posted by capt_noonie (Post 3980725)
So some of you may know I ordered some cool pads from this site. Not only did they take over a week and a half to get here, they didn't really work, and I thought about returning them but I decided to keep them. $29 each and I got two. Then I get an email to review the products. Ok, why not. So I submit a review and I get his response:

"Your opinion is very important to us and the Drs. Foster and Smith community. We appreciate you taking the time to write a review about Gel Pet Mat Small. Unfortunately your review did not meet our guidelines for posting on our site.
We encourage you to review our guidelines and resubmit your review about Gel Pet Mat Small.

Thanks for being an active member of the Drs. Foster and Smith community.
Sincerely,
Drs. Foster and Smith"


So I check the guidlelines:

"Drs. Foster and Smith values your feedback!
When writing your review, please consider the following guidelines:
Focus on the product and your individual experience using it
Provide details about why you liked or disliked a product
All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
Obscenities, discriminatory language, or other language not suitable for a public forum
Advertisements, “spam” content, or references to other products, offers, or websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
Critical or spiteful comments on other reviews posted on the page or their authors
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly."

I did not use profanity, obscenities, spam, links, or spiteful comments. What I did say was I would not recommend this to friends bc this product did not work as specified unless put in the fridge or freezer! WTF! so they don't want my honest review on their site, then here it is.

thought I found an alternative to Entirely Pets, maybe I was wrong.
I think I may have figured it out. They didn't like my review so they found a loophole to flag my review. Who on earth does not take into account the PRICE of an item? Geez! I can't talk about the pricing in my review? That's like the number 1 reason why people buy or don't buy things in relation to the quality.

So bottom line, I don't think I'll be ordering from this site again. :thumbdown

capt_noonie 07-25-2012 02:42 PM
Quote:
Originally Posted by jencar98 (Post 3980925)
I do sometimes wonder about reviews on different websites and if the negative reviews are edited or deleted. I believe Amazon lists the good, bad and ugly, as a consumer that is what I expect in reviews - honesty!

I've ordered only one time from Drs Foster and Smith and that was several years ago. I usually can find the item I'm wanting through another vendor with better prices and shipping.
Mind sharing those sites? ;)

jencar98 07-25-2012 03:11 PM
Quote:
Originally Posted by capt_noonie (Post 3981270)
Mind sharing those sites? ;)
It depends upon what item I'm buying. I do a lot of comparison shopping, and often end up ordering through Amazon, Wayfair, ebay, the cooling mat was a QVC item I think. I placed an order Fri. through Walmart Marketplace for a grooming table shelf that Wayfair listed for $19.99 +s&h, the vendor Walmart used sells the same shelf for $19.99 but free shipping. I'll order from PetEdge when I need grooming products totaling over $100 to avoid the handling charge. Wayfair used to be one of my favorites, especially their clearance section, most items were 1/2 off w/free shipping. When it changed from CSN to Wayfair I noticed the price and shipping changed also.

capt_noonie 07-25-2012 03:14 PM
Oh hadn't heard of Wayfair. Thanks for the tips! :)

jencar98 07-25-2012 03:25 PM
Quote:
Originally Posted by capt_noonie (Post 3981291)
Oh hadn't heard of Wayfair. Thanks for the tips! :)
Scroll down to the bottom of the page and go to their clearance section. Often times I'll find what I've been wanting to buy there, like pet steps, pet car seats, cat play tower for sons kitty. I noticed a grooming table arm there yesterday that was close to 1/2 off, a bargain for someone.

capt_noonie 07-25-2012 03:34 PM
Cool thanks!! :)


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