Poor customer service from YT member

[altigger74]

as a seller I have had problems too with her buying products, telling me they are wrong, me remaking the items and sending them for free plus sending an extra gift for the trouble and the shipping for the original items returned. I have not recieved the items back. This has been over a year of trying. This has turned out to be a very expensice eye opening experience.

[Nancy1999]

Originally Posted by bonbon

I don't see her listed there. What does that mean?

It doesn't mean a whole lot, but the Vendors on the list have requested that their names by added to the list. It makes me think that they are serious about having a good relationship with Yorkietalk and it's members. Also, people who haven't resolved problems with other members are removed from the list.

[DvlshAngel985]

Does anyone know if maybe Gucci is feeling bad again? Or maybe someone else in her family? I'm not trying to make excuses for her, but I've been trying to get in contact with her for a while too and it's odd that she hasn't been on YT for so long. Anyone know?

[BLowry]

Originally Posted by wildcard

I have been very hesitant to post, because I have been one of the defenders of this YT seller in the past and also because I had a very good history of transactions with her prior to my last attempt. My most recent PM however has not been returned and I am a bit disappointed in myself for having allowed things to get to this point without providing some warning to YT members.

In March of 2009 I contacted YT seller Annamalyssa and requested that she hold a Monkeydaze jumper for me in a size small that she had listed for sale. She agreed. I sent a money order for $36 that arrived at her address on March 25th. On April 1, 2009 Annamalyssa contacted me via PM and said that her last size small was defective and that she was trying to get another from the manufacturer. I opted to wait for a new jumper rather than request a refund. When it became obvious that a new jumper was not going to be available to Annamalyssa, I agreed to accept a refund.

The initial communication from this seller was that the refund would go out after June 10. I did not receive it and PM'd the seller. I was then told it would go out in August. I did not receive it, and PM'd the seller. I was then told it would go out the week of September 8, 2009. I have not received it as of today (October 7), and sent another PM on September 30 that has not been responded to. I understand that Annamalyssa has had issues with personal expenses and vet bills, but this money was sent for a specific item of clothing, not for the personal benefit of the seller. I have been very patient, but at this point I feel like a head's up to other potential customers is in order.

You should probably let admin know about this. They will not let her sell on YT anymore....Yt DOES NOT stand for that. You are right....VERY poor customer service...I hope you get your money back soon.

[cpuff35]

I've also ordered a Hip Doggie "Skull Hoodie" from YT Member - Annamalyssa - back in August. She initially sent me a size small which I thought would fit Ori, but it was too big for him. However, it did fit Cassi so I kept it and she charged me $22 for that item. She indicated that if I wanted her to order an xs, the total for both items would be $50. Since she sent the clothing item w/out asking for payment first, I figured she was a reputable seller on YT and sent her $50 check w/out a second thought back in late August and it was cashed on Sept 9th. As of now, I still have not received the xs skull hoodie. I did receive a message from Annamalyssa indicating that her order was held up in Indiana back in mid-September. However, I haven't heard from her since, so I sent a follow-up e-mail on Sept 28th and never received a reply from her. I've just recently sent her another message today indicating that if she can not ship the xs skull hoodie, then I would appreciate if she can refund me $28.

Anyway, looking at previous post it seems like she's a reputable vendor. In addition, it appears that her last post was around Sept 21st. Hope everything is ok and that she'll be responding soon.

[YorkichonBella]

Originally Posted by wildcard

Yes, I know MOs are a risk, but I had a good history with the Seller and so was comfortable with her. Guess I lost on this dice roll

For some reason I was not able to post in the YT seller review section, which is why I posted here. I just want to give a head's up to anyone else who might purchase something from this individual.

It does not appear that she has been posting on YT in October at least, I hope that things are well with her and her family (I don't wish her ill will although I would like my money back) and that that is not the reason for not hearing from her.

I too have had a very good history with Annamalyssa. It is obvious that she enjoys YT so much. It is not like her at all, to not be on YT in such a long time. It is obvious that she did great things for her YT friends. I suspected that something was wrong when I read this thread.

Annamalyssa & her family are going through a very difficult time. She intends to send refunds, but needs some time.
I sincerely ask that you keep her & her family in your Prayers! They need our Prayers right now. Pls do not harshly judge.

[joesmom]

Originally Posted by YorkichonBella

I too have had a very good history with Annamalyssa. It is obvious that she enjoys YT so much. It is not like her at all, to not be on YT in such a long time. It is obvious that she did great things for her YT friends. I suspected that something was wrong when I read this thread.

Annamalyssa & her family are going through a very difficult time. She intends to send refunds, but needs some time.
I sincerely ask that you keep her & her family in your Prayers! They need our Prayers right now. Pls do not harshly judge.

I have also purchased many items from Adrianna and have never once been disappointed. If she has not been on YT it is because she is having family issues along with the fact that Gucci was sick a little over a month ago.
I'm pretty sure she will do right once she has gotten things settled.

[FlDebra]

I am sorry to hear of this. I had an excellent experience buying from Adrianna (Annamalyssa). She was really helpful and provided excellent service and a quality product. I hope she makes things right quickly and can salvage her good name. Hate to see a bad turn in someone's life ruin what they have established. Communication is key!

[CouversMom]

I have had good experiences with Adrianna, and this thread makes me worry about what is going on with her. I hope that everything is ok and she makes it back to send out refunds.

[mimimomo]

I too have had nothing but positive transactions w/her & was always greatful that Adrianna was providing these great products to us at a discounted price. It makes me worry about her & her family & Gucci...she is also a dear friend.
There was a problem in the past w/another member, but it was corrected...hopefully these other misunderstandings will be resolved soon.

[YorkichonBella]

For my friend Annamalyssa, per her request, I would like to help her with this issue.

For those ONLY who are concerned about their purchases, if you will pm me, I will give you Annamalyssa's email addy. She would like to clear all this up and understands those who may have reservations, but hopes no one will make assumptions about her.

From me: Thank you to all those who posted positive comments. I know that it means alot to her, especially right now. She needs our prayers and good thoughts.

[YorkichonBella]

Originally Posted by cpuff35

I've also ordered a Hip Doggie "Skull Hoodie" from YT Member - Annamalyssa - back in August. She initially sent me a size small which I thought would fit Ori, but it was too big for him. However, it did fit Cassi so I kept it and she charged me $22 for that item. She indicated that if I wanted her to order an xs, the total for both items would be $50. Since she sent the clothing item w/out asking for payment first, I figured she was a reputable seller on YT and sent her $50 check w/out a second thought back in late August and it was cashed on Sept 9th. As of now, I still have not received the xs skull hoodie. I did receive a message from Annamalyssa indicating that her order was held up in Indiana back in mid-September. However, I haven't heard from her since, so I sent a follow-up e-mail on Sept 28th and never received a reply from her. I've just recently sent her another message today indicating that if she can not ship the xs skull hoodie, then I would appreciate if she can refund me $28.

Anyway, looking at previous post it seems like she's a reputable vendor. In addition, it appears that her last post was around Sept 21st. Hope everything is ok and that she'll be responding soon.

This is per Annamalyssa via my communications with her through email, which she asked I relay to you:
CPuff35 is the XS Hoodie from Hip Doggie that is coming at the end of October. Orion is her babies name and he's adorable.

[YorkichonBella]

Originally Posted by polomysweetpup

I have had problems with her too.
I saw a hoodie that wanted and said I was interested in buying it.
So I sent her pm asking what her address was so I could send the money for the hoodie. Well it turns out that someone else had bought the whole lot. I was not mad as long as I got my refund she sent this in a PM

I will send the payment immediately back to you if in fact it has been mailed.
No worries on that. I will just write return to sender on the envelope for the mailman.

it has been a Month and she has not returned my money
I sent her a PM a couple of days ago with no response

Poor Customer SERVICE IS RIGHT

This is per Annamalyssa via my communications with her through email, which she asked I relay to you:
Polomysweetpup sent me $6 without my consent and it is still sitting here on my desk in the same envelope it came in (I sold a hoodie to another buyer and she had sent payment after saying she didn't want it and without telling me she was sending it).. it will go back to her as soon as I get to the post office.

[YorkichonBella]

Originally Posted by altigger74

as a seller I have had problems too with her buying products, telling me they are wrong, me remaking the items and sending them for free plus sending an extra gift for the trouble and the shipping for the original items returned. I have not recieved the items back. This has been over a year of trying. This has turned out to be a very expensice eye opening experience.

Sent u pm.

[cpuff35]

Originally Posted by YorkichonBella

This is per Annamalyssa via my communications with her through email, which she asked I relay to you:
CPuff35 is the XS Hoodie from Hip Doggie that is coming at the end of October. Orion is her babies name and he's adorable.

Thanks! I'll keep an eye out for the order and will post an update once I receive the item. I hope everything is okay with Annamalyssa.