Stay AWAY From This Website!!!!! Hi all, I purchased a puppy bed from Pet Carriers, Small and Large Dog Clothing Pet Carriers, Small Dog Tees, Dog Carrier, Dog Tank. Pet Travel Carriers & Lines of, Dachshund, Italian Greyhound & Pug Clothing on May 3rd. As of today I have not received ANY notification that the item was shipped. I tried calling them but was told the reps ONLY deal with phone orders NOTHING ELSE. I explained that the website wasnt helpful with updates and I just wanted to know if my item had shipped. In the meantime, I contacted a friend who is an online geek and he scolded me for not checking with him first--apparently this company has a long history of taking people's $$ and not sending stuff...and downright being RUDE--case in point- check out this lady's on line interaction with their reps..Rip-off Report: Hands N' Paws - SOPHISTICATION ALLEY LTD Called me a "DIVA" and insulted my upbringing after an order inquiry! NASTY emails and lack of professionalism... PHOENIX Arizona :eek:. After reading more entries, all negative I decided to email the company to get an update. They responded promptly by cutting and pasting their Q and A section. At this point I called my credit card company to initiate an investigation and sent Hands N Paws another email asking them to cancel my order. I almost fell out of my chair- check out my request and their response... ME Please cancel my order immediately. Order # ****-**-**** Thank you. THEM No..not immediately , when we can get round to it. :eek::eek::eek: I am still in shock and decided to put them out there- I also checked the BBB and they're listed (not good). A slap on my hand for not doing more homework beforehand so I am warning everyone else. |
Yuck! Thanks for the warning! |
They are also listed (on my credit card) as Sophistication Alley Ltd. in Scottsdale AZ. |
Thanks for the warning, too bad, they do have some cute things. Did you notice they have a "hall of shame"? I have never seen a company do that. Pet Carriers, Small and Large Dog Clothing Hall of Shame Hope you aren't on their list! |
thanks for the info. :thumbup: |
It just shows their lack of professionalism to do a Hall of Shame..I am sure it will be miles long since they dont seem to care about their customers (no I am not on there...yet) |
That kind of stuff makes me so mad:mad::mad::mad: |
Oh, I am sorry that you had to find out the hard way. I bought 2 helmets for 2 of my kids last year and didn't bother to check the BBB or any reviews before placing my order. I regretted after receiving the helmets and them being the wrong size, even though I used their measuring scale. I had trouble sending them back and then when I got them back one of them had rusted screws and bolts in it. It turned out to be just a big run around and I turned them into the BBB. |
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Thanks for the warning! That makes me SO angry!! I hate it when these companies conduct bad business. The internet is such a great place for commerce, but these unprofessional and unethical websites deter many people from ever shopping online. :thumbdown |
That's horrible |
Wait.... I didn't bother checking out the link you posted. Perhaps if I had, I'd know this answer....but is the company "Hands N Paws" that you had a problem with? I've been ordering from that website for the last two years with ZERO issues! I wonder what happened. I haven't ordered anything within the last few months, but the last shipment I got was prompt and correct. I must admit thought, I don't ever get a shipment conformation or anything from them. It never bothered me because I received the first shipment or two within days, faster than I was anticipating. I don't know that it makes a difference, but they've shipped to my house in Arizona, as well as in Illinois. |
Be careful because they run multiple websites with similar products. I think one is called Sunday Colors and there are some others. Just Google that Sophistication Alley Ltd. for some interesting reading if you are bored. Sorry to those who got taken advantage of. |
Yes it's Hands N Paws- and I am not the only person that has had an issue with them lately. Perhaps you lucked out with getting your items without incident but just take a look at the hyperlinks I provided and you will see the horrible customer service. |
I can't believe how some of these online businesses are run. All they want is your money, after that they stick it to ya!:(:mad::mad::mad::mad: |
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