Exactly! And if it's that bad, then I guess I'll say the groomer did it! Lol.:rolleyes:;)

I'm sorry to hear about this :( I am new to this forum, and joined to see if I was at all out of line, because I just took my Yorkie to the groomer, and picked him up and he was shaved!! I have only had Bruno since February, and he is my 1st Yorkie, so I wasn't sure if this was normal or not...but he looks awful! :(

Everytime I think about finding a groomer for Mina and the poodles. I read a thread like this and decide that nomatter what I have been doing,it is better than what someone else might do to one of them. I am more likely to not cut enough off but I can go back tomarrow and trim a little more until I get it like I want it.
Because she is so young,I trim Mina's face while she is asleep in my lap. I've trimmed her paws this way as well.
I am so sorry to read that you baby got such a bad haircut and got hurt too! People that dont love each dog that they groom should not be grooming them. I did grooming as a kid in my neighborhood. Each of those dogs were my friends.

Her hair looked so much better before.... I just went though a bad grooming experience myself!

Best time to 'get back' at a groomer is to wait until their shop is full of people dropping off their pups. Then go and talk loudly about 'Where is my refund" and 'No, I don't want a free groom... you messed up the one I paid for, why on earth would I want to bring her back here?' Then if she chooses to be rude over giving a refund, she'll most likely loose a lot of customers.:D

:thumbup: Love this!!

Well this is the final review I've posted everywhere my finger can find tonight. Yelp, Yahoo, Aol...any other suggestions? I also found a working website for the groomers. Oh, and I LOVE it that my post comes up almost right away if I google their name.:D At least I can get some satisfaction out of this.

Bow-Wow Boutique > Home

Review::thumbdown:thumbdown

Princess has been groomed by Laura Kinkema a few times at Bow-Wow Boutique. She's a Yorkshire Terrier, usually in a fairly short coat & unmatted.

I have been grooming Princess myself for a while now, since I heard a dog yip at Bow-Wow & I quit going.
Well she really needed her nails trimmed & I'd need a 5 point restraint system to do them myself. So I decided to get a full cut as well to start her off fresh for the summer. I am very impulsive & impatient & no one could get me in the same day. So I called Bow-Wow, justifying the dog yipping as it being scared or something.

I called at 10:30 she said she could get her in if I came right then as she closed at 12:00. I get there & say specifically "I want it different than you've done it before." I hold Princess & point & say in very clear English: I want her body very short, her legs trimmed but not short like usual. I asked her about growing her ear hair to fan out to the sides. She tells me Princess doesn't have the hair to do that?? So I point to her ears & say I want this off (the sides, like this... ^ "tipped") I say that is all I want off her whole head. leave her beard, topknot area & hair in front of the ears. I want sanitary, belly & nails-that is it!!! I showed Laura herself, not her assisting daughter.

11:45 rolls around & I don't hear so I thought maybe a miscommunication & went to pick her up since they close at noon. It's not a long ride, 5.5 miles round trip. I go in & they're blow drying so they don't hear me enter. I hear a dog yip once, then I'm really listening. Then another yip. Not sure if this is normal at the groomers so I'm not commenting on that. The phone rings & the daughter/assistant comes out & sees me, I tell her I'm there to pick Princess up. She says "oh, she hasn't been done yet"..... "I thought you closed at 12?"..... "we're running behind, she'll be ready around 1:30". If I had any damn sense I would've took Princess & been better off watching her get groomed at Petco!

I go back, pay, then she gets Princess. Oh My Gosh!!! Are you freaking kidding me??!? Her ear hair is still there, her ENTIRE beard is gone, it looks like she doesn't have a jaw! They cut those little hairs by her eyes that we JUST got grown out where they didn't poke her eyes. It's choppy, it's ugly! Princess is beautiful to me, always, but what they did is not.

Then to top it off Princess does not want to be bothered with me at all! Maybe, I hope, she's just mad that I took her. She's always all over me after 5 min. apart, now NOTHING. Then I noticed she was licking herself a lot, which she never does so I took a look. She actually had a little cut on her lady bits! She had to of cried out when it happened yet it went unnoticed or I just plain wasn't informed.

I called the following Monday when they reopened & voiced my concern over the completely wrong haircut. Laura Kinkema was so RUDE! She ARGUED with me about what I asked her to do. She did not think for a second that she deals with many dogs being groomed, while I only deal with one. I know exactly what I said and SHOWED. She would not offer a refund or an apology. Even IF she did no wrong I would think anyone running a reputable business would at least offer an apology for the miscommunication if they couldn't own up to the major screw up. She offered to tip her ears for free & take FIVE DOLLARS off the next groom.

Seriously speaking, I wouldn't take ANY dog to her. Aside from doing a TERRIBLE groom she offered nothing but TERRIBLE CUSTOMER SERVICE.
If anyone would like to see before & after pics I'd be glad to provide them.

I'd give her ZERO stars except I don't want it to look like I just skipped over that part. Definitely two thumbs/four paws DOWN!

Great review, everyone makes mistakes, but it's what they do to make up for it that's the difference. Being rude to a customer is not an option.

I'm so sorry to hear about Princess! I would be so angry especially about being cut!! Ughh, honsetly I have never come across a good groomer! Every groomer we have taken Coco to has messed up in some way. She has gotten her quick cut twice and has been razor burned basically. This world needs to get some good groomers:D

wow... what a bad experience

You are right... just let of word of mouth get out there. They will loose a lot of business!