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07-10-2016, 05:44 PM | #1 |
Donating Senior Yorkie Talker Join Date: May 2011 Location: Pittsburgh, PA
Posts: 2,116
| Eye issue at groomer's So took my babies to get groomed yesterday at the groomers. I told them Geno had dandruff and she said she would use a medicated shampoo on them. They used this - Quadruped Pet Care - Quadruped Pet Care Quadruped Multi Purpose Tearless Shampoo They usually use it solely on his body but this time they used it on his face. His eyes started to bother him so they flushed them multi times but he was super uncomfortable. The groomers called me to come get him and that Mia wasn't done yet. They said Geno was acting strange and might calm down if I get him so I went down and took him back to my mom's where I stay while they get groomed. He was squinting severely. I made an appt at a nearby vet since mine was closed. They put special drops in his eyes and did a black light basically on them. They both lit up green and you could see scratches. They sent me home with medicine eye gel. Any time something happens to one of them, I always call the breeder. She was so furious and thought they should have knew not to put medicated shampoo on his face since he is such a tiny dog. The owner grooms my dog and her mom also owns it as well and were super sympathetic. I took Geno back in after the vet. Vet put a cone on his head and gave him his first dose of eye gel so he looked super sad. Both the owners were crying, they felt so bad. They paid for his vet bill and are reimbursing me for the groom. I have to take him back on Weds to get his eyes checked again and they said they would pay for that as well. I love my groomers so super torn on what to do. The two owners did not wash him. They have an employee who has been washing them both for a few grooms now. Ugh, what would you guys do in this situation. My groomers are really good people and I know it was a poor judgment call on the groomers part, just don't know what I should do - keep going there and obviously no more medicated shampoo or should I go somewhere else and hope the new groomers are just as caring about all their client's animals that I know my current groomers are? Also, I have been going to these groomer's since both dogs were puppies and they never have been groomed anywhere else. Geno is 5 yrs old and Mia is 4 yrs old.
__________________ Courtney Geno Bambino Mia Bella |
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07-10-2016, 06:41 PM | #2 |
♥ Maximo and Teddy Donating Member Join Date: Jun 2009 Location: Northern Virginia
Posts: 25,041
| Your poor Geno! I'm glad you took him to the vet right away and that he had meds. Max's first corneal ulcer came from an accident while I was bathing him. I had a handful of conditioner and he turned quickly and the conditioner got in his eye. All of the rinsing didn't prevent injury. Anyway, his eyes recovered with no permanent damage. A groomer should know about products used on the head, although this product said "tearless." I learned by testing tearless dog shampoos in my own eyes that many burn. I'm glad the groomer called you pick up Geno early, paid for vet bills, and was forthcoming with information. If you have haven't had any other problems with this groomer and you trust these people otherwise, I probably would keep going to them rather than risking unknowns with other groomers.
__________________ Kristin, Max and Teddy |
07-11-2016, 02:47 AM | #3 |
Furbutts = LOVE Donating Member Moderator | To be honest, I would groom them myself - that's the only way to be absolutely safe...there is no other way to ensure that.
__________________ ~ A friend told me I was delusional. I nearly fell off my unicorn. ~ °¨¨¨°ºOº°¨¨¨° Ann | Pfeiffer | Marcel Verdel Purcell | Wylie | Artie °¨¨¨°ºOº°¨¨¨° |
07-11-2016, 05:31 AM | #4 |
♥ Maximo and Teddy Donating Member Join Date: Jun 2009 Location: Northern Virginia
Posts: 25,041
| I feel the same way. My boys have never been to a professional groomer. Although I had the accident with the conditioner and a squirmy Max , overall I know they are safer grooming at home.
__________________ Kristin, Max and Teddy |
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