are you FREAKING kidding me?????????????
 

I don't know if you remember this or not, but a few days ago...maybe last week...i posted about the trouble i was having with DHL. I have been shipping my blankets out overnight to some customers using DHL because i get a really good deal with them. well, 2 out of 3 times, the packages had gotten shipped to the wrong terminal and it took an extra day. so what was supposed to be overnight delivery turned into 2 day delivery. I was soooooooooo ticked!!!! well, i shipped a package yesterday that was supposed to be there today and guess what....YES....for the 3RD TIME....it was not delivered when it was supposed to. they said "the package did not make the connecting flight"

OMG!!!!!!!!!! 3 OUT OF 4 packages that I have shipped with them were not delivered right!! I can't believe this!!!!!! Last time this happend i asked the manager of our route if I was doing something wrong and she said no...everything looked just fine.

they are sending me free overnight packages but it doesn't change the fact that I have disappointed customers because of this. 2 of them were birthday presents that did not arrive in time because of this! unbelievable!!!

sorry...thanks for letting me vent!

That would really make me mad. Have you thought about using UPS? We use that at my work, and every once in a blue moon maybe 1 out of 500 packages gets to the wrong terminal.

That is absolutely ridiculous - I used to have the same problems with UPS and I complained like CRAZY I know longer use them because of it. I know how you feel, it wasnt your fault BUT it still looks bad on you and people are dissappointed!

the only reason i have been using DHL is because my boss gets shipping unlimited weight for next to nothing. and half the time he lets me ship it for free so I really can't beat that price ;) but it's almost not worth it if i have to deal with this.

I have filed a corporate complaint. we'll see what that does....probably nothing :(

Wow, that's very disappointing! I don't use DHL if I need to be sure it will arrive on time. I use FedX for "have tos". DHL has messed things up for me once too often also.

yes, that's the biggest thing...i feel like i am letting my customers down. and that is something I don't tolerate. I want to provide good service to my customers..and this just makes it difficult.

Have you thought about trying USPS? You pretty much get the same services...I have been using nothing but them and havent had any issues..

How frustrating for you! My daughter ships alot of things out, and she was complaining to me about them too. She said she hasn't had a single problem ever since she started sticking with USPS or Fed-X.

You will just have to see. Hopefully they will fix your problems!!!! Good luck, shipping can be a pain in the butt sometimes. :rolleyes:

yeah, it's not worth saving the money when you get service like this. I would rather pay the extra to use UPS. I have next to no faith in Fed Ex cuz they lost my engagement ring LOL

I wouldn't use FEDEX!!! That would make me mad!!!

yeah, thankfully it got resolved and hubby got the ring in time for our "date" but he literally got it 2 hours before we were supposed to go out. it was a close call :)

I like Priority Mail with USPS. Although it says 2-3 (business) day delivery, most things arrive next day at a fraction of the cost of DHL, UPS or FedEx. The only problem I have encountered with USPS is when using 1st class parcel post - what should take about 3 days can sometimes take 1-2 weeks!! You never know when this will happen, but there are certain post office/cities and regions that definitely take much longer than others. The Muncie, IN post office is notorious for NOT delivering anything without delivery confirmation!!!!!!

Well I am glad it got there on time. :D That was a close one!

Free shipping! You have got to be kidding me? I lost 10.00 on shipping fees,they are though the roof because of all these new rules. I hate USP

shipping is super expensive these days. my boss lets me use his shipping packages because he knows he doesn't pay me enough :) so he figures he will give me some "perks"

more often than not, I pay for it...because i feel bad not paying for it. but there have been a few times that i have taken him up on his "free" offer.

On the lighter side

Mandee -- at least they are consistent :D

I know you are frustrated -- you should get some of your $$ refunded if it was a guaranteed delivery.

LOL that is one way to look at it LOL

they are sending me some free "ship ready" packages which is the overnight package that I use. it is unlimited weight.

i will only use them if it is not absolutely necessary for it to get there the next day. in those cases, i will use USPS and just eat the $20. I guess I should just expect DHL to take at least 2 days when I ship overnight,...then I won't be so disappointed :) and i will call each time and get free packages. maybe i will come out ahead in the end LOL

I wrote the presidents office (president of DHL) (supposedly LOL) and this is the response I got....
_______________________________
Dear Ms. Pepe,

We are so very sorry to hear about your negative experience with DHL. I have forwarded your e mail to the station managers of the courier who picks up your shipments. I will find out who routes your shipments. Also since these are Ship Ready envelopes, is it possible that when you write the address on the shipment that it is not coming down clearly to the copy on the envelope and then the courier can not see the correct zip? Just a thought. I will make sure that this is taken care of and we hope you give us another opportunity to service your shipping needs. Would you like for me to send you two Ship Ready envelopes as a good faith gesture?

Sincerely,

XXXXXXXXXXXXX

Executive Response Specialist
Customer Advocacy and Resolution Services

________________________________________

This is what I wrote her in response:

Deborah,
I thought after the 2nd time that this happened that it might be because I was doing something wrong. So I asked the lady who claims to be the manager of our route and she said she did not see anything wrong with the packages or the labels. And this turned out to be the third package that was not delivered in time. So I am not sure. I will make sure, in the future, that there is no chance of it being unclear.

I would appreciate anything you could do to help. Unfortunately, I have let down some of my customers and this is something that I cannot change.

________________________________________

thats why we like ups !!

my boyfriend works at DHL. lol

did you get your money back for the shipping?

they are sending me a bunch of overnight packages for free. well, that is what they say anyway...we'll see.

last time they told me they would send me one to try and compensate, they never did. so i'm not holding my breath,

DHL is a terrible delivery service!...I know some one who uses it frequently just because the shipping is cheaper...he sells stuff on E-bay and always trying to save some cash...

He used his debit card once to send out a package....the next day he checked his bank account on line and there was debit for about $700.00 from DHL ( his shipping was under $20) charged to his card :eek: apparently someone with the same last name owed a bill so they decided to take it from his card to settle the bill...it took a while to straighten out....they have over charged his card two more times since then on shipping fees, but only by $3-$5....I wondered how many times they did this to other people who never caught it....

They have delivered boxes, three times, with broken items and the boxes looked like as if it was run over by the truck, so those had to have insurance claims filled out on them....

Everytime he uses DHL service he knows he has a 50/50 chance something wrong is going to happen...he has now started paying with cash only ...

wow...that's not cool at all!!!!!!

Sorry you're getting such poor service. Maybe you can try using someone else.