LOL I will call her she has worked there for about 7 years. There offices are here and they are HUGE!

Your welcome...And I have to admit, the customer service guy I dealt with was VERY nice & helpful. Yes I do remember calling and they are 3 hours behind us (time zone wise) so I had to wait to call also.

here is there 888 # 888-221-1161. they start taking calls at 6 am

Did you get a email from pay pal?

Thank you very much! The buyer has send another paypal. I will call PayPal asap -- but I plan to wait to see if this payment clears....

Thanks a bunch!

she said to always ship to address on paypal invioce. Also get a tracking #.
and said you should have gotten a email from paypal with a expanation.

I have had to change my paypal account 2 times, becuase my information was stolen. So now I have a paypal account, but its not my normal bank account. I only put money in this account when I am buying something. My everyday bank account doens't have paypal linked to it.

I've heard so many stories about paypal which is why we don't even use them as a payment option. Sounds fishy with that customer. If she really was having paypal issues, she'd say let me take care of it and send you a payment via an alternate route immediately. At least that's what I would do.

Call Paypal....they make it real hard to find their phone number on their website. I called them in the past and they were just very difficult to deal with and basically told me they couldn't help with my situation but hopefully you would have better luck. Plus, isn't there some sort of seller protection guarantee they have? I always mail out ALL items with shipping confirmation, worth the extra fees.

I'm curious to know if the customer retracted payment with their cc: I know with merchant accounts, if a customer makes a complaint, the cc company will deduct that fee from your bank but send you a letter and if you have proof it was sent, then you can dispute it and in essence that is what paypal is doing, acting as a 3rd party merchant account.

Good luck on this. This sucks when a customer rips you off if that is indeed the case.

Ok so you know if you have a tracking # and if you only send to the address paypal has then the will protect you. and unless Pypal emails you directley with a request Never answer a paypal email there are hackers and they are VERY smart, but pay pal will never ask for information in a email they will send it to your paypal account online and you have to beable to answer you sign in ?? for that.
I really hope all is ok for you. Oh and also the are a service yes they take a small % any service would.

this seems really clear to me???
 

Seller Protection Policy covers most sellers for up to $5,000.00 USD on any transaction PayPal deems fraudulent. For complete information, go to the Seller Protection Policy
[B]In order to qualify, the following is required:

Seller has a Verified Business or Premier account.

The seller’s account must be attached to a bank account that is confirmed through PayPal’s Verification process. When you are a Verified seller, not only are you more protected, but you also increase your credibility and appeal with buyers. Verifying your seller account is free and easy to do. ]Learn more about Verification[/COLOR][/URL]
]Item is shipped to an eligible address

For your transaction to qualify, you must ship the item to an eligible address. PayPal is continually working to increase the number of eligible buyer addresses. To determine shipping address eligibility, refer to the shipping address area of your Transaction Details page.
Item is a tangible good.

Only physical goods are covered by the Seller Protection Policy. Intangible goods, such as services or items delivered electronically (e.g., software, MP3s, eBooks), are not covered.
Proof of delivery.

To file a claim under the Seller Protection Policy, we’ll need a copy of the shipment record. Always retain proof that the item was delivered to the address on the Transaction Details page. Acceptable proof of delivery varies by country. Please refer to the for details.
Signature receipt for valuable items.

For items with a value of $250.00 USD or more, in addition to proof of delivery, you should provide proof of signature from the recipient. This proves that the item was delivered to the buyer. Many carrier companies offer these proof of delivery[/COLOR][/URL] services.
Item sent in a timely manner.

To be covered, the item must be shipped within 7 days of receiving payment.
A special note regarding international shipping.

Currently not all countries and regions are covered by the Seller Protection Policy. Please visit the page to learn more.
Further information.

Please review theSeller Protection Policy] for complete details.

this is the exact reason why i closed my paypal account. they buyer pays and gives you the time to ship whatever it was and then they reverse the payment. the hold on the funds is cause they are holding them to put back into her account.

but if you do it right acording to the paypal contract you are protected.

Not true. They would just do a claim that itwas not like it was described and they got their money back shipping and all even with my tracking number for the package. People will do anything to get free stuff, i lost alot of money selling on ebay because of paypal. I now have to accept anything but paypal.

so sorry that happened to you sounds like you had bad buyers.

PayPal Happy Ending
 

The funds were re-instated. I don't know exactly what the problem was -- probably insufficient funds in her account.

I talked with "Ben" at PayPal. He was incredible nice, articulate and very Very VERY knowledgeable and patient with me. He answered every single question -- two or three times in different ways until he was thoroughly sure that I understood what happened. He also explained about the "Seller Protection" -- click on Legal Contracts at the bottom of your PayPal Page, then click on #11 Seller Protection. A few simple steps can safeguard you from losing money.

I AM A RE-NEWED PAYPAL FAN.

Thank you to everyone who offered opinions, advice and assistance. A special thank you to DaisyMae 06. I owe you girl!

Yay! I am so glad you were able to get it settled! :)