PayPal Issue
 

This is a first for me. If anyone here has had this problem, I would appreciate some input. Please note that this situation DOES NOT involve a YorkieTalk member -- if it did I would contact them privately and discretelyto resolve the matter.

On September 7th I received a payment. On September 12th that payment was reversed and a hold was placed upon the funds. What I can't understand is why it would take 5 days for an electronic transfer to bounce.

The buyer contacted me and told me that they had "changed" their paypal account and that I should "try" again. Frankly I don't buy that. Paypal has always been very efficient in updating any change that I have made to my account. None of the options in the resolution area apply -- they need an option to that reads -- I just got ripped off by a customer I trusted.

Perhaps they were having issues with their own paypal account, had a shady dealing on Ebay, were reported, and paypal put everything on hold till resolved???? Did you try their account again and if so, did it work??

There isn't a "try again" option in the Resolution Center. I did contact the buyer and request that they resubmit the payment. I am hoping that the customer will take care of the problem. Had I used a delivery confirmation on the shipment I would have more options available to me. I am going to start using delivery confirmations with people outside YT that I do not know.

Silly me, I should know that!!!! Well, if they don't pay - they won't be a customer any longer!!!!!!!

Ive had this happen and now I always have to wait for payments to post/clear before even starting on an order. Is the transaction trying to go through again? because sometimes it will work the second time.

Reason number 1 why I no longer use paypal. Check out paypalsucks.com

I had paypal reverse a payment($2,000) for a laptop I sold. I sent it delivery confirmation, person signed for it(in the US) and then said that it was an unauthorized charge. I sent them all the information and tracking number etc. Luckily I had already transfered the funds to my bank account. My paypal account is now in the negative but I don't care because I would never use it again if you paid me! They were also no help when a seller ripped me off. I had to go through my charge card and months of waiting to have money returned to me.

I repeat DO NOT USE PAYPAL!!!! You are giving a third party access to your credit cards and bank accounts. I ended up closing my 600 all positive ebay account and opened a new one that I only use with money orders or personal checks(which really limits my buying). Paypal takes a percentage of everything someone sends you but does not try to protect you at all. They're only in it for the money. Even if you use delivery confirmation the person can say that it wasn't their account or address or someone hacked into the system and changed everything.

i think i may be off topic somehow, but i thought i'd add. i know that it takes 3-4 days to add funds to your paypal account from your bank account...would it have anything to do with that? i know i personally tell the seller i'm buying from that i'm waiting for funds to transfer from my bank account when buying. that way, there's no miscommunication. that stinks that it happened to you. i hope it gets resolved soon.

PayPal does make mistakes ... I sent a donation and PayPal billed me twice ...
and unless I went to the person I donated to and requested it back, I was "outta luck", which is what happened. How embarrassing can that be??? :sad:

Another time it was with a reputable vendor here on YT and they cleared it up for me (YAY!!! BarkinDog) ....

I try to avoid using it unless absolutely necessary!

I thin there is a phone # somewhere to customer service and I called them....Maybe try that?? Either way sorry for your misfortune hope it all gets worked out.

Thank you, I did find the phone number and I will be calling them when they open.

Wow ihave been using PP for a very long time and never had a problem, maybe i had better think twice:confused: thanks for the info, chattiesmom, I sure hope you get this resovled and did not get riped off:(

Is it possible they paid with an e-check and the check bounced? I hate checks in general. Let us know what they say.

I have a friend that works for paypal If you want I can call her and ask what it could mean. She had a baby a few weeks ago so she is home on materity leave but she may know what it means.

Shana, thank you for your reply - PayPal doesn't give the option to "try again". How long does it take before the $$ is actually settled in your account and can't be reversed? PayPal gives three options to resolve the "dispute" :eek: I don't have a dispute -- in good faith I accepted a PayPal payment, filled and shipped an order. I am assuming the person received the harness and is happy with it. We had several email correcpondences during the order/construction process so I would have to assume that if she was dissatisfied she would have contacted me.

I have three options which are:

I accept liability for this bank reversal
I have already provided a refund
I have shipped the items and can provide tracking information

None of the choices really apply. I have contacted the buyer and am waiting for her response.

Thank you for all of the GREAT suggrestions and well wishes.

WOW! Thank you so very much! I would appreciate it very much. It never ceases to amaze me how much my YT family means to me. Anytime one of our members has a problem -- someone out there can provide help.

:lol tears I didn't realize that real human beings worked for PayPal -- I thought all of their "employees" were computers.

LOL I will call her she has worked there for about 7 years. There offices are here and they are HUGE!

Your welcome...And I have to admit, the customer service guy I dealt with was VERY nice & helpful. Yes I do remember calling and they are 3 hours behind us (time zone wise) so I had to wait to call also.

here is there 888 # 888-221-1161. they start taking calls at 6 am

Did you get a email from pay pal?

Thank you very much! The buyer has send another paypal. I will call PayPal asap -- but I plan to wait to see if this payment clears....

Thanks a bunch!

she said to always ship to address on paypal invioce. Also get a tracking #.
and said you should have gotten a email from paypal with a expanation.

I have had to change my paypal account 2 times, becuase my information was stolen. So now I have a paypal account, but its not my normal bank account. I only put money in this account when I am buying something. My everyday bank account doens't have paypal linked to it.

I've heard so many stories about paypal which is why we don't even use them as a payment option. Sounds fishy with that customer. If she really was having paypal issues, she'd say let me take care of it and send you a payment via an alternate route immediately. At least that's what I would do.

Call Paypal....they make it real hard to find their phone number on their website. I called them in the past and they were just very difficult to deal with and basically told me they couldn't help with my situation but hopefully you would have better luck. Plus, isn't there some sort of seller protection guarantee they have? I always mail out ALL items with shipping confirmation, worth the extra fees.

I'm curious to know if the customer retracted payment with their cc: I know with merchant accounts, if a customer makes a complaint, the cc company will deduct that fee from your bank but send you a letter and if you have proof it was sent, then you can dispute it and in essence that is what paypal is doing, acting as a 3rd party merchant account.

Good luck on this. This sucks when a customer rips you off if that is indeed the case.

Ok so you know if you have a tracking # and if you only send to the address paypal has then the will protect you. and unless Pypal emails you directley with a request Never answer a paypal email there are hackers and they are VERY smart, but pay pal will never ask for information in a email they will send it to your paypal account online and you have to beable to answer you sign in ?? for that.
I really hope all is ok for you. Oh and also the are a service yes they take a small % any service would.

this seems really clear to me???
 

Seller Protection Policy covers most sellers for up to $5,000.00 USD on any transaction PayPal deems fraudulent. For complete information, go to the Seller Protection Policy
[B]In order to qualify, the following is required:

Seller has a Verified Business or Premier account.

The seller’s account must be attached to a bank account that is confirmed through PayPal’s Verification process. When you are a Verified seller, not only are you more protected, but you also increase your credibility and appeal with buyers. Verifying your seller account is free and easy to do. ]Learn more about Verification[/COLOR][/URL]
]Item is shipped to an eligible address

For your transaction to qualify, you must ship the item to an eligible address. PayPal is continually working to increase the number of eligible buyer addresses. To determine shipping address eligibility, refer to the shipping address area of your Transaction Details page.
Item is a tangible good.

Only physical goods are covered by the Seller Protection Policy. Intangible goods, such as services or items delivered electronically (e.g., software, MP3s, eBooks), are not covered.
Proof of delivery.

To file a claim under the Seller Protection Policy, we’ll need a copy of the shipment record. Always retain proof that the item was delivered to the address on the Transaction Details page. Acceptable proof of delivery varies by country. Please refer to the for details.
Signature receipt for valuable items.

For items with a value of $250.00 USD or more, in addition to proof of delivery, you should provide proof of signature from the recipient. This proves that the item was delivered to the buyer. Many carrier companies offer these proof of delivery[/COLOR][/URL] services.
Item sent in a timely manner.

To be covered, the item must be shipped within 7 days of receiving payment.
A special note regarding international shipping.

Currently not all countries and regions are covered by the Seller Protection Policy. Please visit the page to learn more.
Further information.

Please review theSeller Protection Policy] for complete details.

this is the exact reason why i closed my paypal account. they buyer pays and gives you the time to ship whatever it was and then they reverse the payment. the hold on the funds is cause they are holding them to put back into her account.

but if you do it right acording to the paypal contract you are protected.

Not true. They would just do a claim that itwas not like it was described and they got their money back shipping and all even with my tracking number for the package. People will do anything to get free stuff, i lost alot of money selling on ebay because of paypal. I now have to accept anything but paypal.

so sorry that happened to you sounds like you had bad buyers.

PayPal Happy Ending
 

The funds were re-instated. I don't know exactly what the problem was -- probably insufficient funds in her account.

I talked with "Ben" at PayPal. He was incredible nice, articulate and very Very VERY knowledgeable and patient with me. He answered every single question -- two or three times in different ways until he was thoroughly sure that I understood what happened. He also explained about the "Seller Protection" -- click on Legal Contracts at the bottom of your PayPal Page, then click on #11 Seller Protection. A few simple steps can safeguard you from losing money.

I AM A RE-NEWED PAYPAL FAN.

Thank you to everyone who offered opinions, advice and assistance. A special thank you to DaisyMae 06. I owe you girl!

Yay! I am so glad you were able to get it settled! :)