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One more thing I'd like to add. Recently Kat came to visit me for a week and I saw first hand how much she truly cares about her business and she customers. She CONSTANTLY checked her e-mails and orders and gave her hubby STRICT INSTRUCTIONS (lolol poor Brian lol :D) on what to do re all those orders once he got home and to send them out as quickly as possible. Someone else may have said the heck with it, I'm on vacation. I'll attend to work when I get home. Nope! Not Kathryn. She checked her e-mails constantly. I almost had to pry her little fingers off the keyboard LOL :D So to me, knowing someone truly cares about ME and MY DOGS personally makes such a world of difference. I'd order from you and other fellow YT members any day over another vendor that I don't know. You rock girly! :D |
My little one LOVES LOVES your products....Please don't close your doors. I really appreciate all of your little extras you send me when I place an order. Patmos LOVES the Pixie stixs...It is the evening ritual to let him chew on one with Daddy. People know a value when they have found it. I will continue to order from YOU. :) |
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Yes, it is a real shame that person feels the need to "help" everyone save a few bucks. Not only does she constantly refer people to non-YT member's sites, or the one site she obviously is loyal to, she is now bumping up other threads with what I consider to be "bump" questions. "How do you know if someone is a donating member", give me a break...she's been here long enough to know. Unfortunately, it's ongoing, and you are not the only one this happens to. Until this site discourages free advertising, I am afraid you're right, there is nothing you or other donating/Featured Sellers can do about it. It's just a REAL shame. Don't let her win Kathryn, you've worked too hard to get were you are......... |
I don't know whats going on :( :( but Kat - I thought you were on vacation !! I just wanted to say that I totally support the small business people/members here and even after ordering from Petedge way way back when I first got Chanel (5 years ago) ...I'd much rather do business with someone I post with.... I don't shop much but if I could - I would DEF buy from you Kat - I know your site has fantastic customer service and I'd way rather give my money to someone I know than a faceless big company Some people may be posting deals they find online but I think many of us would rather pay a few bucks more and buy from a friend. I know I would. |
Don't close!! When I ordered from you you were going away but you said your husband would send it out. I wasn't worried but you said you would make sure it went out and it did. I was very pleased with my dealings with you. I always try and buy from YT sellers as I know they but so much in to their business. |
I am really sorry that you feel this way. I've been focusing on debuting my clothing line for our furbabies and I've already seen how ugly it can get when you're trying to build yourself and company up in so many ways. There will always be the people that want to drag you down in life, but I really hope that you can find a way to rise above all of that! I haven't personally ordered from you, but I got Cranberry Fields Shampoo/Conditioner in this current gift exchange, and I'd think of ordering it from no one but yourself in the future, as well as your great pixie stix! I'd much rather buy from someone who CARES about me/my dogs/and understands that as a customer I'm spending my hard earned money on something and deserve to be "spoiled".. so Kathryn I think you and your business is fabulous and I really hope you stick around! |
Oh no, Kathryn!! I've never ordered from you myself because I don't really order many things, but if I were to buy any products that you carry, I would definitely buy from you :) I'm totally supportive of small businesses. I would much rather buy from someone who has excellent customer service, than from some big company that's not going to put any thought into it. And even though I've never ordered from you, I've heard such great reviews from YT members that I've actually recommended your website! Cheer up, I know sometimes life can hit you hard, but keep your chin up. I'm not sure which posts you're referring to as I rarely ever get on the Yorkie Product Reviews forum, but I'm sorry if you're feeling unwelcome. Stay positive, and please don't close. |
Kathryn, I just wanted to say I'm sorry you are feeling this way. Don't give up. Hopefully, this person will now take a good look at the way they are behaving and stop. Best of luck with everything!!! |
:eek: you can't close I was just getting ready to place my order |
Dear Kathryn, All I know is that you made me all black belly bands for Max, you looked especially for the color which you don't usually make, didn't charge me extra, kept in touch with me, and sent me a beautiful product which was a lot cheaper than the large companies charge. Fortunately, I didn't have to use them because I got Max to stop marking, but if I go visit somebody, I have them ready to wear. |
Hey don't you ever Close! I am gonna order losts:) and Please Chin up Girl we all Love you and your beyond spoiled .And you know what the "Haters" as someone called them Don't Matter At All:) :ghug: |
Could it be that the person who recommended a cheaper store was only trying to help those who need a bargin? Sometimes people mean well and it's taken totally out of context. Hope you don't think anyone is out to get you. Just keep doing what ever you want and don't play into it. Everyone knows you have a good product, so just by word of mouth, it gets around quick, no not to worry over what one person said. ;) |
Kathryn-Don't take it personal, keep your store open. In all walks of life, there are people who want the best bargain (and they are avid shoppers, I think its about the hunt), people who want the best value, and people who just see something and buy it. There will always be the flea markets, the Walmarts and the Norstroms. They each know who their customer is and cater to them. You have to decide who is your customer and don't sweat the others. I too, wonder how do some of those bargain basement priced companies giving free shipping, do it. I know what the costs are and how much time I put into my products. But to dwell on them is a waste of valuable time. You offer a great product at a fair price. Be proud and keep up the great work!! |
I have seen this Kathry and this person seems to have it out for you,It reallt ticks me off sometimes and I want to say something.It is like she looks and sees what you have on your site then searches elsewhere and post and says oh look what I found.. I think you should talk to admin about this persons behavior. Do not let her win,it is obvious hse has issue with you! |
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