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-   -   Have a bad virus need suggestions ! (https://www.yorkietalk.com/forums/off-topic-discussions/208220-have-bad-virus-need-suggestions.html)

vwill 07-13-2010 04:37 AM
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.

red98vett 07-13-2010 04:53 AM
Quote:
Originally Posted by vwill (Post 3197630)
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on

BonBon 07-13-2010 04:54 AM
Quote:
Originally Posted by red98vett (Post 3197644)
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on
What does a trojan do?

red98vett 07-13-2010 04:58 AM
Quote:
Originally Posted by BonBon (Post 3197645)
What does a trojan do?
they can let other trojans infect your computer - most cases they're removable with the right software - but it dependes on WHERE it is -

in my case it's in my memory and no scans will remove it - I reasearched it in detail and it's beyond what I'm able to do on my own and I tried EVERYTHING - then what it did was enable other trojan programs to download in the background - which I'm kind of still dealing with - but like I said - Matt and I didn't address this particular one and I DO need to get it out of my memory or I'll be back where I started

BonBon 07-13-2010 05:00 AM
Quote:
Originally Posted by red98vett (Post 3197648)
they can let other trojans infect your computer - most cases they're removable with the right software - but it dependes on WHERE it is -

in my case it's in my memory and no scans will remove it - I reasearched it in detail and it's beyond what I'm able to do on my own and I tried EVERYTHING - then what it did was enable other trojan programs to download in the background - which I'm kind of still dealing with - but like I said - Matt and I didn't address this particular one and I DO need to get it out of my memory or I'll be back where I started
:eek::eek::eek:

vwill 07-13-2010 05:01 AM
Quote:
Originally Posted by red98vett (Post 3197644)
Well - my problem was way worse - nothing worked until I went thru a long process with Matt on the phone - he tried everything and I followed his instructions and that particular program is gone - but I still have a trojan in my memory but we didn't address that one last night because the other one was what we focused on
That is exactly what happened to me too..NOTHING would run. Everytime I tried to do something I got an error that it was infected...even when I tried to reboot my laptop, it said "logon" was infected. It was awful. It just cancelled or shutdown everything I did. When I shut the laptop down, rebooted in "Safe Mode" (runs only minimal Windows functionality) and followed the instructions on that website, it stopped that virus from running and removed it.

A trojan appears to run as a normal program but then allows unauthorized access to your computer. It can allow hackers remote access to your computer. It doesn't always disrupt you working on your computer...but is doing things that are bad behind the scenes.

AV Security Suite looked like a legit program and was telling me my entire computer was infected. It was prompting me to enter my credit card to activate it so it could remove all the "viruses" (which didn't exist -- IT was the virus!)

AllDogBoots 07-13-2010 05:26 AM
Villette, I am so glad that it is now working. I had a feeling that when I ran into Matt that he was a good guy.

Quote:
Originally Posted by Roboyorkie (Post 3197591)
Glad I could get your computer back from near death, it was a rough road but we did it.

Matt from Remote Tek Support
Matt, I'm Karen. LOL you joined YT! It's a small social media world isn't it?

Patti 07-13-2010 06:23 AM
I am so glad Matt was able to help you at a price you can afford. It's great to see everyone pull together to help one another. I will certainly use Matt if the need arises.

AllDogBoots 07-13-2010 06:30 AM
Quote:
Originally Posted by Patti (Post 3197741)
I am so glad Matt was able to help you at a price you can afford. It's great to see everyone pull together to help one another. I will certainly use Matt if the need arises.
Very glad we found him. Do you think he can help Patti get back online? (Baby Blessing)

TatumsMom 07-13-2010 06:31 AM
So glad you're doing much better Villette! And thank God for good friends that help out in a pinch! :D

Connie 07-13-2010 07:20 AM
I'm so thrilled at this great news! So happy for you, Villette! I also feel a sense of security that I have Matt's website bookmarked and know there's someone to turn to in case I run into trouble! PTL that Karen found you, Matt! I will be referring you to anyone in need of help.

Welcome to YT, Matt! You'll have to tell us about your yorkie and post pictures! So glad you joined here!

I'm doing the happy dance here!

Nancy1999 07-13-2010 08:08 AM
What a happy ending and I'm glad this thread has been tagged, so that we can easily find it. AllDogBoots that was great you could find someone to help, and Matt welcome to Yorkietalk! V, I'm really glad you can at least use your computer now. I know I've had Trojans in the past, and the security program doesn't get rid of some, but merely quarantines it. I thought this was acceptable. :confused:

4doggiemama 07-13-2010 01:31 PM
Amazing! Bookmarked the site.

mimimomo 07-14-2010 11:07 AM
Quote:
Originally Posted by vwill (Post 3197630)
This seems to be infecting a lot of people lately. I had the same thing happen to me over the weekend. If you follow the instructions on the website below, it will remove the malware. There is a link to a spyware/malware program that will remove it from your computer.

How to remove AV Security Suite (Uninstall Guide)

Its a terrible virus! You can get infected just from visiting a website! They are able to insert it into ads on sites.

The site above also suggests keeping software and Windows updates current. I don't have my laptop on all the time, so I think I sometimes skip the automatic updates.
I had a similar, if not the same horrible AV virus couple of months ago. Spyware Doctor cleaned it, I had MacAfee at the time & along w/Norton, it doesn't detect this virus.
Bookmarked Matt's site.:thumbup:

Roboyorkie 07-14-2010 01:51 PM
Yea, its always bad to have 2 different anti-virus programs running at the same time, this is how computers get infected more often, cause the two programs are too busy fighting one another to catch anything trying to install on your computer.


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