It depends financially on options available. I have spoken with this person, and have reviewed his info on twitter and facebook and have read reviews and testimonials. There really aren't too many options at this point. It's up to red98vett if she would like him to help. She's aware of what ifs.

I also had computer problems just recently. I could not access any help sites, and Windows Update didn't work, so I installed Norton (I was using Avast), and it caught a lot of stuff, but not everything. I was being redirected for almost every link I clicked, and freezing up constantly. I emailed microsoft and they talked me through several steps and tests and finally, after a couple of days of testing and rebooting, it worked. Until the problem is fixed you should keep your computer turned off while you aren't trying to fix it to keep out remote access. One scan I did was Windows Live OneCare safety scanner: Free online tool for PC health and safety, full service scan. I also used TDSKiller and then HiJackThis, and it worked. Good luck!

Okay, it sounds like you have checked them out, many of these sites have no real person to talk to. I sure hope you can help her.

I sure hope it works! I can't wait to hear! Bless your heart for always being so helpful with computer woes!

I enjoy helping. My background is in internet marketing, little programming, design - all self taught so I was able to learn a lot just by reading and researching. Hopefully she'll call me tonight so we can get started.

I recently went through a similar problem and was sure it was a virus. My son, who's a whiz, was unavailable so i just ran the 'clean disc' and then the disk defragmenter and everything started working much better. I actually ran it 3 times over a week's period and got better performance with each run-through. I think my problem started when I downloaded some security updates.

I want to THANK CONNIE for calling me - then Karen (alldogboots) for referring me to the tech support guy I was on the phone with for over 4 hours last night -

I was uable to use his remote access which he said rarely happens - so I knew I was in trouble

BUT - I'm pretty good about the ins and outs of my computer and we got rid of that nasty Av security suite ! It took many different things and just when i thought all was in vain I was able to disable alot of running programs and run 2 programs for a last resort and now no pop ups ! He was great - I was really impressed

One he referred me to was combo fix. I still have the memory trojan but we never got into that one - I will probably be calling him again tonight. what a long night - worked all day and up all night talking to him -

so basically - all was done without him on my computer - even my msconfig was disabled due to the fake program that took me over but now at least I'm running - just have to fix alot of other things that aren;t working but hopefully wont need help for that (I MAY but hope I don't)

Thank you Karen - I'd refer him to anyone and told him so - and as an FYI he has a yorkie :) - told me that without ME mentioning I had 2 yorkies

I told him I had 2 and mentioned YT - that was pretty coincidental wasn't it ?

if anyone wants his website and tech support - I'm more than happy to send anyone to him - he was really good considering we had to do it all step by step with no remote access. I liked him and am up and running for the time being !

Microsoft actually helped you ? Amazing ! and I'm happy for you - I've never had any luck contacting any of the big computer companies so haven't even tried

ps - when you run hijackthis - don't you have to post logs so a pro can read them before you do anything ?

OOOPS - this is Matt's website - Remote Tek Support
meant to post it in my post above and considering so many with computer issues lately - he is well worth contacting!

:thumbup::thumbup: I AGREE !! If Karen didn't find this guy-I'd be without a computer and paying money I just dont have (car repairs wiped me out these last 2 months) and am grateful I was able to contact someone so reasonably priced and knew what he was doing especially since all had to be done via the phone vs remote access - my cell phone actually was burning my face by the time we hung up :D

I'm surprised I don't have an imprint of my phone on my face lol

Glad I could get your computer back from near death, it was a rough road but we did it.

Matt from Remote Tek Support

Thank you Matt---we just can't go without our sweet Villette for too long:laugh: Welcome to YT:D

We'd all love to see some pictures of your Yorkie, there's a picture section, hint hint;)

V, I'm SO GLAD that you're up and running. Hopefully all will remain well:D

Glad to see people leary of random sites. I am legit,reason I don't charge like most computer shops is cause I know a lot of people don't have the money to spend on their computers. I started this remote tech support business after recently being let go by my local school system as their senior Information System Analyst, and with jobs so hard to find these days I knew it was time to work for myself. Here is Geek Squads remote prices Online Remote Support Services ? Geek Squad , I charge a fraction of that so you save money for other things.

Yay!!! That's such good news, Vee. :D It's wonderful to have people like Connie and Karen here to help.

Matt, thank you so much for helping Vee get back up and running. Welcome to YT!! I'm going to save your info 'just in case'. :)

:):):):) SO GLAD TO SEE YOU HERE !

I wrote you this morning so no rush on getting back to me - I do still need help but - for the moment I'm still doing the programs you referred me too and my other programs are working.....

So - everything seems to be safe from that nasty AV Security Suite for now thanks to YOU! You really impressed me Matt -

I can't thank you enough (and Karen for finding you) - I know lots of people that may be contacting you and have your website in my bookmarks in case someone wants a good tech to help them