Is This Good or Bad Customer Service
 

Lousy customer service. That being said since you got your money back I would not waste anymore time or energy on it they do not deserve to take up anymore of your time than they all ready have.

As Liz of 30 Rock would say, that's a deal breaker, ladies! There are so many nice hair salons, go find one that treats you well.

It is bound to happen again to someone! I think it is best also to put it behind you! Good luck finding someone new! There are plenty of hair stylist out there!

I have been licensed since the mid 70's and NEVER have I seen this done to anyone anywhere. This is beyond bad service, it's humiliating service. I have seen another stylist take over to try and make a customer happy when the first one couldn't do anything right so to speak. But I have never seen a customer walked away from then sent to time out while a replacement stylist was found. You have a right to see the salon manager, the stylist has no control over that. Sounds like your stylist had a bad a day or a snobby attitude. Both are bad for business.

I meant to say closure above in my last sentence.

no way absolutely horrid i wouldnt have waited would have left smock and all went some where else to get it fixed!! seriusoly!

Ya that was really bad costumer service!!! I am happy you got your money back...

The state board is for hygiene you will be better off reporting them to the better business bureau

Thanks! :)

Some people just don't know how to apologize. If you really want to fight it, I would get the address of the president of the company, write him, and include a copy of the letter you originally got.

I can see why you would feel upset, especially since it seems like no one involved is validating your experience. Seriously though, I would recommend just putting it behind you and moving on, because in the grand scheme of your life, it's not going to matter. Who knows, maybe twenty people will read your online review tomorrow and say the exact same thing happened to them. Or the stylist might realize she treated you badly and decide to clean up her act.

I hope you feel better. A good haircut is the best revenge. :)

Oh h*ll no! :eek: I totally agree with Dogbert.

It really irritates me when people say... "oh, just put it behind you". I think she was looking for validation - and rightfully so. She has every right to be angry. This was out and out rude and disrespectful!! :mad: It's ok to be upset when you're treated badly! Infact, it's normal. It's wrong to take this kind of treatment and "just let it go"!

You know what JoshieBoy, word of mouth will hurt them more than you know. Tell everyone!!! And putting it on the website was a good thing to do! :thumbup: I do that myself. Times are tough and you can hit them where it hurts - in the pocket. Then let it go :D

Please tell us the name of the company and the first name of the stylist.

She absolutely has the right to be angry, and I would be too if I had been treated that way. I guess I am speaking from my own experience, that when I get caught up in disputes like this, I feel really horrible, and it can be a relief to let it go. It doesn't mean that she is wrong, it just means that she has better things to do with her time than brood on the injustice of it all.

To use a recent example from my own life, I spent literally two hours on the phone with Walgreens a few weeks ago trying to set up automatic refills. It was a complete farce, and I repeatedly got bounced back between the 800 number and the local pharmacy. Every time I called either place, I would get someone new, and they would say they had no idea what was going on and that I should call the other party. I was told twice that my refills had been set up, only to discover that they were not and no one knew why. I STILL don't think they are set up!

I was FURIOUS when I got off the phone and then I stopped and thought if I wanted to spend any more time being angry over how incompetant and apathetic everyone was, and I decided no. I know I'm right and they are wrong, but now I can focus on more pleasant things. It's about picking your battles.

Obviously these are different situations, and sometimes you can't let it go, or you feel that it's important enough to keep pushing it, and that's okay too.

I Just Wanted Opinions about the Customer Service
 

Very bad customer service not only for this shop but the corporate office's poor handling of the situation would ruint for the whole chain! I would take your money elsewhere! She should have listened to what you want. You are not offering her an empty canvas to create anything she wants -- you are paying for her to cut your hair the way YOU want it. And to try to humiliate you by sitting you half done/undone in the waiting area like that was horrid.

The state board may not get involved, but you could try it never hurts to try. The BBB and local reviews may get more attention. I would also tell 10 friends who will tell 10 friends and so on and so on. I have seen more than one stylist in an upscale salon that needed to be knocked down a few notches to reality. The fact that the manager/owner stood behind the stylist is no surprise. I understand you didn't get the cut you wanted which upset you, but it seems you understand that hair is like grass it grows back. You will get the cut you want somewhere else in time. It's the treatment you got that made the worst impression on you and rightfully so. Good luck, glad you got your money back.

PS. I had to go somewhere new to get my hair cut last time as my best friend I went to cosmetology school with that always did my hair passed away from Ovarian Cancer. I had grown my hair out and wanted it cut similar to what you wanted. The girl refused to cut it that short saying I would cry if she cut that much of my hair off. She had to cut 6 inches off of it to do what she did. It looked ok, it was a much longer version of what I wanted. She doesn't know me and that I have been known to go from waist length hair to very short in one chop many times over the years. And being in the business I have seen many clients walk out the door in tears after having their hair cut even though it's what they asked for, so I let it go. I hope to get what I asked for next time.

Don't get me wrong I'm on your side. I think the way you were treated is way out of line.

Don't, you have a right to feel the way you do. Like I said I worked in salons and have seen alot over the years. You were not treated in a professional, polite manner.

I'm over it. I was just looking for advice and support.