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-   General Yorkshire Terrier Discussion (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/)
-   -   Contact PetSmart; ask that they stop using term "Teacup" yorkie (https://www.yorkietalk.com/forums/general-yorkshire-terrier-discussion/292811-contact-petsmart-ask-they-stop-using-term-teacup-yorkie.html)

Wylie's Mom 06-29-2018 03:21 AM
Ugh...so annoying they use teacup :mad:! You're awesome for doing this and posting this :)!

KatysMom 06-29-2018 04:52 AM
Quote:
Originally Posted by Wylie's Mom (Post 4764008)
Ugh...so annoying they use teacup :mad:! You're awesome for doing this and posting this :)!
Thank you, Wylie's Mom!!

Jkpal 06-29-2018 07:20 AM
Reply from PetSmart RE: "teacup" Well, it's acknowledgement anyway...

Dear Dana,

Thank you for contacting PetSmart with your feedback.

We appreciate the time you've taken to share your comments regarding phrasing for the Yorkshire Terrier Breed dogs. We value any feedback that you can provide as it helps us to understand how our Pet Parents feel and gives us an excellent opportunity for self-evaluation.

Your comments are definitely welcome. We have forwarded your feedback to the appropriate parties for review. We continue to be committed to providing you and all of our Pet Parents with the highest standards of service in this industry. Pet Parents such as yourself are truly important to us and deserve the best of what we have to offer.

canana 06-29-2018 08:33 AM
You guys are so awesome to educate these pet stores. It's awful they use the teacup terminology to sell products. If the pet stores don't know any better, how will the new pet owners? sigh..

I recently came across this short but good article arguing the case against 'teacups' for any breeds:
https://terriblyterrier.com/teacup-dogs/

KatysMom 06-29-2018 09:42 AM
Quote:
Originally Posted by Jkpal (Post 4764017)
Reply from PetSmart RE: "teacup" Well, it's acknowledgement anyway...

Dear Dana,

Thank you for contacting PetSmart with your feedback.

We appreciate the time you've taken to share your comments regarding phrasing for the Yorkshire Terrier Breed dogs. We value any feedback that you can provide as it helps us to understand how our Pet Parents feel and gives us an excellent opportunity for self-evaluation.

Your comments are definitely welcome. We have forwarded your feedback to the appropriate parties for review. We continue to be committed to providing you and all of our Pet Parents with the highest standards of service in this industry. Pet Parents such as yourself are truly important to us and deserve the best of what we have to offer.
Thank you for sharing. Now I wish I'd check the box asking for response! Shhhh---Maybe I send another one today.

KatysMom 06-29-2018 09:43 AM
Quote:
Originally Posted by canana (Post 4764021)
You guys are so awesome to educate these pet stores. It's awful they use the teacup terminology to sell products. If the pet stores don't know any better, how will the new pet owners? sigh..

I recently came across this short but good article arguing the case against 'teacups' for any breeds:
https://terriblyterrier.com/teacup-dogs/
Yes. Very good article.

Thank you.

KatysMom 06-29-2018 09:45 AM
Just thinking ....

Believe Ellen D. sells her doggies goods at PetSmart. We know she has contact information.

KatysMom 06-29-2018 10:19 AM
Quote:
Originally Posted by canana (Post 4764021)
You guys are so awesome to educate these pet stores. It's awful they use the teacup terminology to sell products. If the pet stores don't know any better, how will the new pet owners? sigh..

I recently came across this short but good article arguing the case against 'teacups' for any breeds:
https://terriblyterrier.com/teacup-dogs/
I included your link in the email to ED. Thank you again.

matese 06-29-2018 12:54 PM
Quote:
Originally Posted by canana (Post 4764021)
You guys are so awesome to educate these pet stores. It's awful they use the teacup terminology to sell products. If the pet stores don't know any better, how will the new pet owners? sigh..

I recently came across this short but good article arguing the case against 'teacups' for any breeds:
https://terriblyterrier.com/teacup-dogs/
Great article, thanks for sharing.

Lovetodream88 06-29-2018 12:56 PM
Quote:
Originally Posted by Jkpal (Post 4764017)
Reply from PetSmart RE: "teacup" Well, it's acknowledgement anyway...

Dear Dana,

Thank you for contacting PetSmart with your feedback.

We appreciate the time you've taken to share your comments regarding phrasing for the Yorkshire Terrier Breed dogs. We value any feedback that you can provide as it helps us to understand how our Pet Parents feel and gives us an excellent opportunity for self-evaluation.

Your comments are definitely welcome. We have forwarded your feedback to the appropriate parties for review. We continue to be committed to providing you and all of our Pet Parents with the highest standards of service in this industry. Pet Parents such as yourself are truly important to us and deserve the best of what we have to offer.
Hopefully if they get enough of these they will take it seriously.

Shicks 06-29-2018 03:00 PM
I do not shop at these stores for my baby boy.
They do not care about our loved pets.
It’s all about the money.
Also, their grooming department is terrible.
I’m sure there have been good experiences with some, but not me.

Shicks 06-29-2018 03:05 PM
Quote:
Originally Posted by Lovetodream88 (Post 4764035)
Hopefully if they get enough of these they will take it seriously.
Quote:
Originally Posted by Jkpal (Post 4764017)
Reply from PetSmart RE: "teacup" Well, it's acknowledgement anyway...

Dear Dana,

Thank you for contacting PetSmart with your feedback.

We appreciate the time you've taken to share your comments regarding phrasing for the Yorkshire Terrier Breed dogs. We value any feedback that you can provide as it helps us to understand how our Pet Parents feel and gives us an excellent opportunity for self-evaluation.

Your comments are definitely welcome. We have forwarded your feedback to the appropriate parties for review. We continue to be committed to providing you and all of our Pet Parents with the highest standards of service in this industry. Pet Parents such as yourself are truly important to us and deserve the best of what we have to offer.
Notice, “appropriate parties for review” Ha!

canana 06-29-2018 03:20 PM
Quote:
Originally Posted by Shicks (Post 4764043)
Notice, “appropriate parties for review” Ha!
Hope that's not another term for their trash can.

Lovetodream88 06-29-2018 06:07 PM
Quote:
Originally Posted by Shicks (Post 4764042)
I do not shop at these stores for my baby boy.
They do not care about our loved pets.
It’s all about the money.
Also, their grooming department is terrible.
I’m sure there have been good experiences with some, but not me.
I meet an amazing trainer there when Callie was a puppy. They are a business to make money but they do a lot of different parties and stuff now. I don’t think they are that bad.

Lovetodream88 06-29-2018 06:09 PM
Quote:
Originally Posted by Shicks (Post 4764043)
Notice, “appropriate parties for review” Ha!
In a large business they have different areas that take care of different things. This persons job may have been just to forward the information to the right area and respond they may not have job clearance to do anything other then that.


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