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04-10-2012, 11:31 AM | #16 |
Donating YT 3000 Club Member Join Date: Aug 2011 Location: Chessington, Surrey, UK
Posts: 5,062
| So, after a couple of emails to-ing and fro-ing between myself and Kong - apparently a new 'bag of balls' are winging their squeaky way toward Harry and I I did point out that we'd rather have the 'old manufacture' back - and they're "going to let head office know". We shall see.... Sally + Harry x |
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04-10-2012, 02:21 PM | #17 |
YT Addict Join Date: Feb 2009 Location: OK
Posts: 278
| Wow you must be better at this stuff than I am. I was offered rebate coupons towards future Kong purchases and told they would forward my comments to their quality department. |
04-10-2012, 11:33 PM | #18 |
Donating YT 3000 Club Member Join Date: Aug 2011 Location: Chessington, Surrey, UK
Posts: 5,062
| Oh no, just persistant! I got a bit cross with them for us all - but it's the danger factor that really matters. Plus I was dealing with the UK retail customer care centre (Tina Simpson) - she is going to forward all comments/complaints to the US head office... Sally x |
05-07-2012, 07:03 PM | #19 |
BANNED! Join Date: Apr 2012 Location: Australia
Posts: 7
| I think it is a good idea. |
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