I got a call from Nutro today!

[Little Bit]

I had emailed Nutro a couple of weeks ago and asked where they got their rice from for their Nutro Natural Choice Lamb and Rice. They actually called me today, but I was very dissappointed in their answer. The guy went on and one how all of their dry food is manufactured in the US and that is is constantly tested and has never tested positive for melamine, etc. It has no rice protein or wheat gluten in it, etc. I said yes, but where do you get the rice???? He says, "That is kind of like proprietary information. We are not allowed to say. It is part of our contract with our suppliers that we won't reveal who they are." I said, well does it come from the US? "He said I can't answer that question, I can neither confirm or deny that."

I thought this was very evasive! He would tell me that the Lamb comes from New Zealand and so on, but would not tell me about the rice. I said, well it is very strange that you will tell me where they other products some from and not the rice. He just said well "I don't know and I am not allowed to say."

What do you make of that??? I am sure that the reason I got the call was because in my email I stated that if I didn't hear back from them soon telling me that their Rice comes from the USA then I would seriously consider using another product in my breeding program.

Very, Very Interesting!!!

[rrosenberry]

Well guess he answered your question then huh?!
I emailed them awhile ago too.. no answer I hope they call me

I swiched.. to Nature's Variety.. I wasn't too happy with Nutro lately.. with the food scare ( wet or not) it scared me feeding him the dry and the stories I've heard about how they do their testing.

[Little Bit]

Originally Posted by rrosenberry

Well guess he answered your question then huh?!
I emailed them awhile ago too.. no answer I hope they call me

I swiched.. to Nature's Variety.. I wasn't too happy with Nutro lately.. with the food scare ( wet or not) it scared me feeding him the dry and the stories I've heard about how they do their testing.

Yeah, that's what I told him. He said, "Do you have any other comments or questions?" I said, "I think you answered my question."

I am thinking about Artemis. They sent me a real big sample and the furkids love it. I am still researching, though.

[chachi]

Mine ate Nutro for a very short time before the recall and then switched foods

[stephluvsangel6]

oh no my franks eats nutro the small bites but he seems to like the cat food better

i need to realy look into switching or at least reserching other foods

he has been eating cat food while we are gone and then when i gethome i find like throw up with cat food still hard or like full pieces
and the vet said that they will do that and that he is throwing up becuase hes eating to much but its not an everyday thing its maybe once a week

but he has been eating cat poop every day

and i have heard that cat poop can make humans sick so im freaked that he going to get sick but the poop is hard and has all been rolled up in the cat litter and its nasty and im afraid he is going to get worse or sick i am calling my vet in 5 mins so i hope he can answer or give me a solution or something

[Little Bit]

Originally Posted by stephluvsangel6

oh no my franks eats nutro the small bites but he seems to like the cat food better

i need to realy look into switching or at least reserching other foods

he has been eating cat food while we are gone and then when i gethome i find like throw up with cat food still hard or like full pieces
and the vet said that they will do that and that he is throwing up becuase hes eating to much but its not an everyday thing its maybe once a week

but he has been eating cat poop every day

and i have heard that cat poop can make humans sick so im freaked that he going to get sick but the poop is hard and has all been rolled up in the cat litter and its nasty and im afraid he is going to get worse or sick i am calling my vet in 5 mins so i hope he can answer or give me a solution or something

I would put the cat food and the litter box up high where Frank can't get to it. I don't think either one is very good for him.

[maybeiloveyou]

I'd guess that their rice is from Asia? Some of the cheaper rices come from there.

[Little Bit]

Originally Posted by maybeiloveyou

I'd guess that their rice is from Asia? Some of the cheaper rices come from there.

I would think so.

[JESSY_RN2B]

I would run the other direction to someone who CAN disclose where their rice came from. That is just terrible.

[Jenn218]

Oh no...Mojo eats Nutro Natural Choice Lamb and Rice for Sensitive Stomach.
We have always had a hard time finding food that he can eat because of his tummy!!! (yikes)

[vainchick5]

I am switching from Nutro as well as I emailed them and told them that if they do not call or email me with the answers to my questions, I will switch. They didn't so I switched

[Little Bit]

Originally Posted by vainchick5

I am switching from Nutro as well as I emailed them and told them that if they do not call or email me with the answers to my questions, I will switch. They didn't so I switched

That's almost exactly what I told them in my email! They will probably give you a call, too. It took quite awhile, as I am sure they have quite a load of emails and phone calls.

[Jenn218]

I just find this sooo aggravating and very upsetting.....it was so hard for me to find a food that Mojo would actually eat on his own and not have problems w/ it when we first had problems and needed to find a new food....NOW, I have to do it all over again...........I am just really PO'ed right now!!!! (aurgh)

[Little Bit]

Originally Posted by Jenn218

I just find this sooo aggravating and very upsetting.....it was so hard for me to find a food that Mojo would actually eat on his own and not have problems w/ it when we first had problems and needed to find a new food....NOW, I have to do it all over again...........I am just really PO'ed right now!!!! (aurgh)

I don't blame you! I am more than a little bit upset also. I sent for several samples a while back from different companies when this all started. Mine really like the Artemis, but it is quite expensive and no one in Texas sells it. With shipping it would be even higher. I did email them and ask what it takes to be a distributor. I will have to see what they say.

I went to the feed store the other day (we are in quite a rural area) and they had all their Innova marked half price! I was leery though as it was all dusty and I wondered how old it was and why they were marking it down. So I didn't buy any. It is supposed to be a good food, though.

I just can't believe they wouldn't even tell me the country that the rice comes from! That tells me there must be something to hide. When he said "kind of proprietary information" I thought yeah, right, there is something besides rice in it? How proprietary is plain rice? I didn't argue it out with him, though, as I was just so dissappointed. I didn't even ask the company they got it from or anything just wanted to know the country, if it was US rice. Apparently it must not be.

[diggy4]

I took mine off Nutro also. My question is.....I have 2 new bags of it but they are open so no return. Should I just throw it away or would you give to humane society? I mean it could possibly have the bad stuff in it so what do i do?