I think I just got scammed?
 

I just ordered Roxie a Kwigy-Bo carrier after reading all the reviews here on Yorkietalk. And by just, I mean a month ago. I was moving so I wanted to have it quickly to be able to travel more efficiently with Rox. I looked at a bunch of different websites and ordered from one that said it would arrive within 4 - 7 days. This was on July 11. I still haven't gotten it. I called the contact number because the online store is just a side business for an actual boutique located in California. I thought? I got through the first time I called and talked to a guy who was really nice and took down my number and order number and promised to call the factory to see when it would ship. I never heard anything back and my tracking number was never put online. I had even given him a different address to ship it to since I moved. For the past three days I have tried to call the number a bunch of times. The first couple times, it just made a beeping noise then shut off. Now when I call, I get a busy signal, so I wonder if the phone has been shut off. I submitted an email through the "contact us" page about a week ago and haven't heard anything back.
I am not sure if this is the right forum but I was wondering if anyone was familiar with the site or business? It is called Shi Shi Pets. Also, any thoughts on what I should do? My mom said I made a mistake by using a debit card instead of credit because there's nothing my bank can do now...

You can fight a charge on a debit card, it is not guaranteed like a credit card- but it is worth a try- I have done it before and gotten my money back. Call the number on the back of your debit card as soon as possible

Yes, there is something you can do! Your debit card is the same as a charge card. Just call them and report it!
I had a similar incident with a company selling baby gates and my bank refunded me and then went after the company.

Thanks!

I hope you get your money back. If you're still interested in a KB, there are some really reliable sellers on the site. I had a similar experience when buying my KB.

I had a similar thing happen and I called my bank
[Bank of America] and they took care of Everything.

And don't let this discourage you from purchasing your Kwigy-Bo bag.
There are Great vendors here on YT...and they have the Best Prices. :thumbup:
I LOVE Mine!!

So true! Ryan (RDB911) is very trustworthy. I ordered my KB from him and got it very quickly! :) Make sure you let others know about the website. I don't know all the places you can list it but I would tell everyone I know! Also, can't you report to the better business bureau?

You might be liable for $50 of the charge because it's a debit, but you should be able to get the rest back at least. Don't wait too long because there is a time limit on contesting a charge. I once had a $1700 order to some toy website charged to my debit! Still have no idea how someone got my number. Bank took care of all of it, and didn't even charge me the $50.

Have you tracked the order through the "your Account" section on their website? Just curious as to what it says there....

Wow that is actually terrible. I hope everything pans out for you!

I agree w the others, I would contact your bank and speak to the fraud card dept. I had a company want to send me something different than what I ordered, and my bank contacted the company and made them give my money back on my card.

I also would recommend Ryan here on YT. He has GREAT service. I have ordered a KB from him and pee pads.

Yes! Ryan (RDB911)... is the Best! That is who I ordered mine from. :)

as long as your debit card has a visa or mc logo it is protected just like your credit card would be.

I have had a few cases of fraud on my card and the bank always backed me up.

Good luck

I am still interested, although I will need to get my money back before I can purchase another one. I have looked on the "my account" page a couple of times and it is showing up that I paid for it and they received the money, but there is no tracking number to show that they shipped it. I am going to give them until Friday to respond to be contact request before I call the BBB.

Which bag did you order?

I know KB is out of stock on a lot of colors and styles.

Was this store getting it shipped directly from KB or did they have it in stock and were going to send it from California?

They may be having it shipped from KB, which would be fine if I could get in to contact with someone. But the fact that their phone has been disconnected and they won't reply to my email requests kind of bothers me.
It was the Alex in B&W, which specifically says in stock on the KB website..

Oh my goodness...me, too! :mad: In fact my husband was calling there today to try to straighten things out! I ordered mine in MARCH because I wanted it before I left for Spring Break and he said he had one! Every time I have reached the "guy"/Gary...btw, (for months now) he says he'll check, and he's been busy because he's "in the middle of moving". This makes me so furious; I could have had one so long ago if I'd just gone to Ryan, but I had to go and try to rush things. :( They have an online site, so I'm hoping there's some way to get our money back...and then it's to RYAN I go!

Ryan,
In my case (which is like the OPs but since March) they said KB would be shipping it directly to me. Of course, they've said this about 6 times. :(:mad:
I am PMing you now.

Jinger,
I got an email from KB saying they would ship it this week and they would notify "Gary." He then emailed me (after I sent three emails saying I would contact the BBB and then telling him that I had handled it on my own) saying they were in the middle of moving and that it had only been 2 weeks (my card was charged on July 11th...) They said they would "ship it tomorrow" (this was 4 days ago) so if I don't receive it by Friday I will probably start throwing a fit again haha.

Wow. Makes me really appreciate the service I received through Ryan a lot more. I ordered mine and had it within days. So glad that I didn't have to deal with all that you two are having to deal with. I am so sorry you are having all this trouble. Thanks Ryan for taking care of your customers! :)

I would not deal with that nonsense at all. I would simply call my bank and get a refund and then order from Ryan. Simple as that.

Good idea. I think I have to agree with you there. Looks like they are getting the run around by this guy. :(

I agree! I can't believe I didn't do this sooner. I've been very busy with a lot of things, or I would have noticed that so much time went by! :mad:
I ordered from Ryan and it's on the way. A very pleasant turn of events! :)
(Now to get Zoe to love it like so many of yours do)

Boy, this is sure all good to know. If I ever decide to go "Kwigy", I know who not to deal with!

I keep checking online, and still no shipping number. However, I think since KB has gotten involved now I should be receiving it... I hope.
I really need the darn bag haha... I have been carrying Roxie around in her Sherpa (which she LOVES, btw) but it looks like a suitcase and it's definitely more noticeable. We got kicked out of Aeropostale the other day... I don't even like that store! I am giving it until Thursday to get here, since I will be out of town on Friday.

Just got my KB in the mail today! And what do you know, Roxie doesn't fit. Soooo if anyone is looking for a brand new small, b&w alex, pm me haha. Oh darn, I don't want to go through this process again. Ryan, if I can get someone to take this one, I will order the large from you

You might want to post this in a separate thread. You never know, someone may be looking for one.

Thanks. I looked in to doing that, but you have to be a donating member to post things for sale. So I listed it on Ebay and hopefully I'll get some hits.

I bet you will! :) KB is pretty popular.

I got mine from Ryan today...I love it! Thanks to Ryan!