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-   -   Warning about Buying Heartworm Preventative Online (https://www.yorkietalk.com/forums/yorkie-health-diet/277320-warning-about-buying-heartworm-preventative-online.html)

jadabug 07-24-2014 10:45 AM
Warning about Buying Heartworm Preventative Online
 
I was curious because I buy my sentinel from my vet and I can purchase it from Drs Foster and Smith at a yearly savings of 70.00 . I had always heard that if you buy your HW meds online that it voided the company warranty (in the odd case your dog became HW positive while taking meds).

I called Novartis and this is what the representative told me. "We do not sell our products to any online vendor, so we do not honor our warranty unless you purchase from your vet."

Hmmmm...makes you wonder where these online companies buy their products.

So long story short, if you buy online and God forbid your baby tests positive for HW the company will not cover any treatments.

Lovetodream88 07-24-2014 10:52 AM
:thumbup: I have been told that buy a few vet techs but it's great information for those who don't know.

lisaly 07-24-2014 11:10 AM
I thought it would be covered because the company is owned by vets. They offer their own guarantee about heart worm, but that would make me uncomfortable. I purchase my heart worm medications from my vet. I had heard in the past they would be covered by Dr. Foster and Smith, but maybe they were talking about their own guarantee. Thanks for pointing this out.

Dr. Foster & Dr. Smith will personally guarantee our prescription heartworm preventives

ladyjane 07-24-2014 11:36 AM
Thank you for posting this!

jp4m2 07-24-2014 11:41 AM
This is one article explaining how this "gray market" operates. Millions of dollars are at stake so some veterinarians are solicited to order mass quantities of the products and then sell the excess products to a broker or some of the very companies who manufacture the products are selling to people who shouldn't have access to them. This article is mainly talking about Frontline but it's the same concept for heartworm products. It's quite an interesting read....

Veterinarian investigates illicit diversion of flea products - VIN

jadabug 07-24-2014 12:18 PM
Quote:
Originally Posted by lisaly (Post 4469798)
I thought it would be covered because the company is owned by vets. They offer their own guarantee about heart worm, but that would make me uncomfortable. I purchase my heart worm medications from my vet. I had heard in the past they would be covered by Dr. Foster and Smith, but maybe they were talking about their own guarantee. Thanks for pointing this out.

Dr. Foster & Dr. Smith will personally guarantee our prescription heartworm preventives
Lisa that is what the rep at Novartis told me, I specifically asked about Dr. Foster & Smith because that was the site I went to for price comparison. She said Drs Foster & Smith may guarantee it but that Norvartis would not.
For my own peace of mind I want the drug company warranty over a website warranty.

jadabug 07-24-2014 12:20 PM
Quote:
Originally Posted by Lovetodream88 (Post 4469791)
:thumbup: I have been told that buy a few vet techs but it's great information for those who don't know.
My DIL was a vet tech before she became a SAHM..she told me this too. I just wanted to hear it straight from the company before posting this thread.
Quote:
Originally Posted by ladyjane (Post 4469802)
Thank you for posting this!
No Problem
Quote:
Originally Posted by jp4m2 (Post 4469804)
This is one article explaining how this "gray market" operates. Millions of dollars are at stake so some veterinarians are solicited to order mass quantities of the products and then sell the excess products to a broker or some of the very companies who manufacture the products are selling to people who shouldn't have access to them. This article is mainly talking about Frontline but it's the same concept for heartworm products. It's quite an interesting read....

Veterinarian investigates illicit diversion of flea products - VIN
Wow...

lisaly 07-24-2014 12:21 PM
Quote:
Originally Posted by jadabug (Post 4469818)
Lisa that is what the rep at Novartis told me, I specifically asked about Dr. Foster & Smith because that was the site I went to for price comparison. She said Drs Foster & Smith may guarantee it but that Norvartis would not.
For my own peace of mind I want the drug company warranty over a website warranty.
I totally agree with you, especially for something like heart worm.

OwnedByJezebel 07-24-2014 01:58 PM
Thanks, good to know.

$70 over the span of a year is a pretty big difference. My vet is less than $10/year/dog difference from F&S.

ladyjane 07-24-2014 02:38 PM
Quote:
Originally Posted by OwnedByJezebel (Post 4469841)
Thanks, good to know.

$70 over the span of a year is a pretty big difference. My vet is less than $10/year/dog difference from F&S.
My vet does not mark up meds and flea and heartworm preventatives because she would rather people purchased from her for their pet's protection. I wish all vets were like that.

ShowGirlLola 07-24-2014 02:56 PM
Does anyone know their policy if you buy it from a people pharmacy like costco?

jadabug 07-24-2014 03:56 PM
Quote:
Originally Posted by ladyjane (Post 4469848)
My vet does not mark up meds and flea and heartworm preventatives because she would rather people purchased from her for their pet's protection. I wish all vets were like that.
I think the low cost my vet charges for visits and procedures offsets the price of meds. We are a rural area and he doesn't order large quantities so I am Sure that has a lot to do with pricing, but that's just a guess on my part.

katy-yorkie 07-24-2014 04:42 PM
I like getting the heartworm and flea and tick preventative as it's so convenient. I can drop by when I'm out or only have a months worth left and pick up more. If I has to be signed for that's even more of a negative for me.

Maximo 07-24-2014 05:23 PM
Quote:
Originally Posted by ladyjane (Post 4469848)
My vet does not mark up meds and flea and heartworm preventatives because she would rather people purchased from her for their pet's protection. I wish all vets were like that.
:thumbup:

I just compared the price I pay for Heartgard Plus at the vet to Drs Foster and Smith and it is the same. Our bill is always higher though because Max and Teddy throw in a bag of CET chews. :D

ladyjane 07-24-2014 05:45 PM
Quote:
Originally Posted by Maximo (Post 4469908)
:thumbup:

I just compared the price I pay for Heartgard Plus at the vet to Drs Foster and Smith and it is the same. Our bill is always higher though because Max and Teddy throw in a bag of CET chews. :D
Tell them to get jobs! :D


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