I have 3 pairs of Uggs, and none have ever done that

That is why I asked :) if they smell like dye and do not have the hologram then they are fakes! So yes please call, good luck.

Oh I forgot to tell you, I compared the phone number I found on line for the REAL UGGS Co and it was the same as my invoice. I do have the real pair and the Customer Service guy could not have been nicer. He found my order and said the shedding di not sound right, he said he would ship me a pair overnight as a replacement, and when I mentioned I wore them with socks because they were larger than any other size 8 shoe or boot I have. He told me they also stretch and recommended I go down in size. I get to send the other ones back and as long as they get them within 30 days there will be no charge for the return shipping. Alisha I took your advice and also ordered the care kit only they are backorderd for a few weeks. So I must say they had GREAT customer service.
I bought them through a web site called EBATES which is a marketing and shopping search site. When I went to make my purchase I was linked to the UGG site, by doing this I wound up with a rebate of about $9.00 on my purchase and a 10 gift card from a retailer of my choice. Not bad it was like getting $19.00 off Uggs which is very hard to do. They have so many business on there like, kohls, Target, Overstock etc that I shop with anyway that I plan in the future to go through Ebates first instead of going directly. I have had a few friends say that they have gotten $50 to $100 rebate checks from them. Also I think you get paid $5.00 if you send someone to their site, so if you use them, think of me and put my email address in d j blain@ Comcast.net in

I am sooo happy to hear you called... Even at their outlets they are great!!! One pair I have had for 5 years still look brand new after rain and mud because of that kit BUT always use the protector spray before wearing outside!! I forgot to warn about going a size down. OH and if you ever get grease like from food say fries go home sprinkle on baby powder let it sit over night then use a soft brush and brush off the area.. Do not try water.

thanks for the tip A. I do plan on spraying them, one of my friends says she does her's each evening for three days in a row before wearing them, in MI we get a lot of slush mixed with salt, since a lot of the parking lots use salt to melt the snow. Salt lines are hard to deal with so I plan on protecting them very well.

I LOVE ebates! I have been using that site for well over 10 years now. Highly recommended.

I'm so glad that things went smoothly! My care kit is also on backorder but due to arrive shortly. :)

I for one am sorry to hear this much about Ebates as now I'm going to have to check it out. I've heard of it in the past and managed to stay away but now, I've just got to go shopping!

Did you get the regular bottom ones or snow bottom? I live in Florida and have never even seen snow but I got the snow ones due to rain :p

oppps I did not even know there was choice, I will have to check it out.

opps i typed the email address in wrong if you sign up on ebates use this email

d j blain @ comcast.net

Grrr I knew better than to go to the site lol
But I went and looked it does not appear they have the snow bottoms style anymore like mine.

So glad to hear you were able to get some satisfaction from the Uggs company. When they first came out and Oprah did a segment on her show about them, my mom just had to have them. They were not popular back then and my mom had no idea how to order them online so I had to show her. My mom passed away a few years ago but she loved her Uggs. She really only wore them a few times and fortunately I have the same size foot she does. I have been rockin' mom's black Uggs every winter for the past 6 years and they are phenomenal. They keep my feet warm and dry - I just love them!

Just signed up n used your email as referral!! :)

what a nice story thanks for sharing it, you can truely say you have walked a mile in your mom's shoes or should I say boots:D I will now think about you and your mom each time I wear those boots.

thanks I hope it works out for you