Any iTunes experts out there??
 

I'm not getting any help on the Apple discussion boards and the only way (I guess) to get customer support is to purchase the extended Apple Care.

Just in case any of you can help... my daughter downloaded/purchased a movie to iTunes (on the computer) and now when we synch the phone, the movie doesn't synch. And yes, I have "synch video" checked. I can see it in her purchase history. What am I doing wrong??

Aaargh! I have some problems getting my tunes to sync and can never recall what it is I miss. It seems like I usually elect to manually sync and because I do that, I have to do things in a certain way but just can't recall since it has been a while since I have done it. Hopefully someone who does it more often will answer soon.

Have you tried re-categorizing it to a play list?

If you're near Apple store (they have a locator online), you can make a free appt on the site - I'd recommend you make it during the week bc on the weekend it's unreal crazy busy.

When I got my new laptop in Dec - I had the worst trouble getting my entire library over to the new computer - I tried every method online, including apple's instructions, to no avail. Last wkend, we went to our apple store for help, and it was really no help at all. The guy def had ADD, so couldn't focus at all on what our problem was :mad:. For your issue though, I bet they could help.

Nope, haven't tried the playlist thing. Will see if that helps tonight. But wait, how do I recaterogize it to a play list when it's not even showing up anywhere? The only place I see it is in purchase history.

The nearest Apple store is 2 hours away (in two different directions - Houston or Austin). Plus, I'm not using a laptop so it would be pretty difficult to take the computer to them. I have had to visit them before when I first got my iphone because the home button was real mushy - didn't "click" (if that makes sense). They replaced the front panel and home button and I was on my way with no charge within 30 minutes. But it was on the weekend and yes, it was nuts in there!

Sorry.... that was horrible spelling..... "recategorize" :p

You can always e-mail iTunes their great at answering any questions. They will give step by step directions.

The reason I'm asking here is because I couldn't find a way to contact them. I was under the impression that you couldn't get customer support unless you have the Apple extended care.... which we don't. Do you know an email address?? That would be awesome if I'm wrong about the customer support. Last resort I could always pay the one time fee to ask a question but I'm trying to avoid that.

I know you said you tried the apple forum, but did you see this thread? iPhone won't sync movies? - AppleInsider

Here's one post from it:

Seriously?? I searched all over that discussion board. Thanks so much! BUT I don't have a Mac. I'll go back to the discussion board and find that discussion and ask if he knows how to find it on my PC.

you need to make sure that the format is correct to move over to the phone click on the video to select it in the movie list in itunes, then click the advanced tab on the toolbar on top (beside file edit tools help ...ect.), go down to the option that says "make iphone compatible/version" (it may say something different but it will sound something like that). click this and let itunes convert. Then after it finishes try syncing again.
Secondly depending on what firmware the iphone is running on it could be a problem in the transfer method. To solve this issue you can check manually manage videos and music on the iphone mainscreen and then drag the video over to the iphone. I personally like this method of syncing better because it gives you more control and you can sync across more than one library easily.

Let me know if ^ works This information can from my 17 year old son that is like the king of technology

Okay, I printed out that whole discussion and will look it over more closely when I'm in front of that computer. Hope I find the answer in all that mess. I hate being so computer-illiterate sometimes.

Don't ya just love the techno-genius kids these days?:D

Kids used to ask adults for info and now it's the other way around.

Just saw your answer. I think this suggestion is also in that Apple discussion I just printed. Or at least something similar to it. It doesn't do me much good to try to understand it all exactly until I get in front of the computer and try it for myself. But thanks a bunch!!

Ain't THAT the truth!! I keep telling my daughters I need at least one of them to go into the computer field so that they can help out their mom when she starts feeling dumb. :p

Good Luck and I am also computer, iphone and everything technology not so smart. Techno son has NO patience with me but will help anybody else.

I'll let y'all know in a couple days whether that worked but in the meantime, could you also ask your son about this situation...

My other daughter downloaded a movie directly to her phone about a month ago or so and then when she went to synch it, there was an update available so she did that first and then synched. Well, movie disappeared. It's not even in her purchase history like my other daughter's. And she already trashed the email receipt (and Yahoo dumps trash rather quickly so it's no longer there). I'm not sure there's any way to get that one back.

And is there actually a way to talk to someone in iTunes Customer Service without having the Apple Extended Care? Has anyone here done that?

under the tab store on the toolbar there is an option that says check for available downloads, click on that and it should check your library for purchases and if one is not there it will begin to download it. Make sure the itunes store is logged into the account that she purchased it on before you do the fore mentioned.

this thread if studied though shows that it was an issue with the itunes version used in 2007, therefore i conclude that the issue i know was fixed long ago with the 7.3.1 to 7.3.2 firmware patches. Although there forum is very helpful at times this specific forum quote is invalid.

I saw that too but I thought maybe the suggestions would still be helpful in it. I haven't read through it completely because I wanted to be in front of the computer looking at the things it suggests.

I'm going to try everything suggested here though.

Oh I didn't see that, well, that's all the help I can offer.

If anything, it will at least give me a place to start so thanks again! That's actually a different Apple forum than what I was looking on so thanks for the nudge toward that one.

I've found the most success with my PC problems with doing a google with key words such as "itunes won't sync". There's quiet a few forums, and some are more up to date than others. For example, here's another forum. iTunes won't sync mp4 video to iPod - iLounge Forums

Question is:

I have two other videos that synced successfully to my iPod with no problems. It's just this one video that just won't sync. It's the same format as the other two, so my iPod should support it. I don't get any error messages when I try to sync, it just doesn't happen. I've tried manually syncing as well and it still doesn't work. Help, please?

Answer:

You may have told iTunes to not warn you with future warnings that can prevent videos from syncing. Not all video is created equally so not all mp4 videos are the same. Try using iTunes Advanced menu or a third party video converting program to re-encode the video to an iPod compatible setting.

She said this worked for her, but I don't know if this even applies to your question since you're talking about a phone, but the answer may lie in the itunes program under the "advanced" setting. The date is newer though, August of 2010. It difficult though, because the new the question, the less likely that there will be an answer.

Another option: http://www.apple.com/support/itunes/contact.html. Since you're having the problem with itunes, they should be able to help you.

Go to your Itunes account, and go to the bottom of the page and tap on support. This will take you to a page that can answer questions and gives you several ways to contact support. Hope this helps next time.

If she downloaded from Itunes she can contact them through her account and they will resend it.

And they'll help me even if I don't have the Extended Care? I thought I tried that but will look again.

I figured they could but I thought I had to have the Extended Care to get support. I'll look again.

No they will help because you have an account and because you buy from them. They have always just helped me with no problems.

No extended care needed, just an iTunes account. They want you to buy more, so they are really good about support.

Finally getting to sit down and try this. Problem is, it's not IN my movie list. The only place I see it is in "purchase history". I can't find it in any of the libraries though. Does that make sense?? I've gotten that same suggestion (advanced menu, convert to iphone, etc.) from other people but I'm not finding it anywhere.