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-   -   Any iTunes experts out there?? (https://www.yorkietalk.com/forums/off-topic-discussions/228270-any-itunes-experts-out-there.html)

TatumsMom 05-23-2011 06:03 PM
Any iTunes experts out there??
 
I'm not getting any help on the Apple discussion boards and the only way (I guess) to get customer support is to purchase the extended Apple Care.

Just in case any of you can help... my daughter downloaded/purchased a movie to iTunes (on the computer) and now when we synch the phone, the movie doesn't synch. And yes, I have "synch video" checked. I can see it in her purchase history. What am I doing wrong??

yorkietalkjilly 05-23-2011 10:11 PM
Aaargh! I have some problems getting my tunes to sync and can never recall what it is I miss. It seems like I usually elect to manually sync and because I do that, I have to do things in a certain way but just can't recall since it has been a while since I have done it. Hopefully someone who does it more often will answer soon.

Wylie's Mom 05-24-2011 06:49 AM
Quote:
Originally Posted by TatumsMom (Post 3544986)
I'm not getting any help on the Apple discussion boards and the only way (I guess) to get customer support is to purchase the extended Apple Care.

Just in case any of you can help... my daughter downloaded/purchased a movie to iTunes (on the computer) and now when we synch the phone, the movie doesn't synch. And yes, I have "synch video" checked. I can see it in her purchase history. What am I doing wrong??
Have you tried re-categorizing it to a play list?

If you're near Apple store (they have a locator online), you can make a free appt on the site - I'd recommend you make it during the week bc on the weekend it's unreal crazy busy.

When I got my new laptop in Dec - I had the worst trouble getting my entire library over to the new computer - I tried every method online, including apple's instructions, to no avail. Last wkend, we went to our apple store for help, and it was really no help at all. The guy def had ADD, so couldn't focus at all on what our problem was :mad:. For your issue though, I bet they could help.

TatumsMom 05-24-2011 07:00 AM
Quote:
Originally Posted by Wylie's Mom (Post 3545305)
Have you tried re-categorizing it to a play list?

If you're near Apple store (they have a locator online), you can make a free appt on the site - I'd recommend you make it during the week bc on the weekend it's unreal crazy busy.

When I got my new laptop in Dec - I had the worst trouble getting my entire library over to the new computer - I tried every method online, including apple's instructions, to no avail. Last wkend, we went to our apple store for help, and it was really no help at all. The guy def had ADD, so couldn't focus at all on what our problem was :mad:. For your issue though, I bet they could help.
Nope, haven't tried the playlist thing. Will see if that helps tonight. But wait, how do I recaterogize it to a play list when it's not even showing up anywhere? The only place I see it is in purchase history.

The nearest Apple store is 2 hours away (in two different directions - Houston or Austin). Plus, I'm not using a laptop so it would be pretty difficult to take the computer to them. I have had to visit them before when I first got my iphone because the home button was real mushy - didn't "click" (if that makes sense). They replaced the front panel and home button and I was on my way with no charge within 30 minutes. But it was on the weekend and yes, it was nuts in there!

TatumsMom 05-24-2011 10:09 AM
Quote:
Originally Posted by TatumsMom (Post 3545313)
But wait, how do I recaterogize it to a play list when it's not even showing up anywhere?
Sorry.... that was horrible spelling..... "recategorize" :p

cathys 05-24-2011 10:18 AM
You can always e-mail iTunes their great at answering any questions. They will give step by step directions.

TatumsMom 05-24-2011 10:33 AM
Quote:
Originally Posted by cathys (Post 3545477)
You can always e-mail iTunes their great at answering any questions. They will give step by step directions.
The reason I'm asking here is because I couldn't find a way to contact them. I was under the impression that you couldn't get customer support unless you have the Apple extended care.... which we don't. Do you know an email address?? That would be awesome if I'm wrong about the customer support. Last resort I could always pay the one time fee to ask a question but I'm trying to avoid that.

Nancy1999 05-24-2011 11:00 AM
I know you said you tried the apple forum, but did you see this thread? iPhone won't sync movies? - AppleInsider

Here's one post from it:

Quote:
Just spoke to Apple, and they have fixed my sync movies issue. its really simple and something we should all do now and then to clear the sync history.

in Finder (on a mac) go to Applications then find iSync. Click on iSync next to the apple at the top menu bar and choose Preferences

Then click Clear Sync History.

You can then go back to itunes and sync your movies.

All sorted!

Tim

TatumsMom 05-24-2011 11:27 AM
Quote:
Originally Posted by Nancy1999 (Post 3545517)
I know you said you tried the apple forum, but did you see this thread? iPhone won't sync movies? - AppleInsider

Here's one post from it:
Seriously?? I searched all over that discussion board. Thanks so much! BUT I don't have a Mac. I'll go back to the discussion board and find that discussion and ask if he knows how to find it on my PC.

susan lynn 05-24-2011 11:27 AM
you need to make sure that the format is correct to move over to the phone click on the video to select it in the movie list in itunes, then click the advanced tab on the toolbar on top (beside file edit tools help ...ect.), go down to the option that says "make iphone compatible/version" (it may say something different but it will sound something like that). click this and let itunes convert. Then after it finishes try syncing again.
Secondly depending on what firmware the iphone is running on it could be a problem in the transfer method. To solve this issue you can check manually manage videos and music on the iphone mainscreen and then drag the video over to the iphone. I personally like this method of syncing better because it gives you more control and you can sync across more than one library easily.

susan lynn 05-24-2011 11:28 AM
Let me know if ^ works This information can from my 17 year old son that is like the king of technology

TatumsMom 05-24-2011 11:33 AM
Okay, I printed out that whole discussion and will look it over more closely when I'm in front of that computer. Hope I find the answer in all that mess. I hate being so computer-illiterate sometimes.

MauiGirl 05-24-2011 11:35 AM
Quote:
Originally Posted by susan lynn (Post 3545540)
Let me know if ^ works This information can from my 17 year old son that is like the king of technology
Don't ya just love the techno-genius kids these days?:D

Kids used to ask adults for info and now it's the other way around.

TatumsMom 05-24-2011 11:35 AM
Quote:
Originally Posted by susan lynn (Post 3545538)
you need to make sure that the format is correct to move over to the phone click on the video to select it in the movie list in itunes, then click the advanced tab on the toolbar on top (beside file edit tools help ...ect.), go down to the option that says "make iphone compatible/version" (it may say something different but it will sound something like that). click this and let itunes convert. Then after it finishes try syncing again.
Secondly depending on what firmware the iphone is running on it could be a problem in the transfer method. To solve this issue you can check manually manage videos and music on the iphone mainscreen and then drag the video over to the iphone. I personally like this method of syncing better because it gives you more control and you can sync across more than one library easily.
Just saw your answer. I think this suggestion is also in that Apple discussion I just printed. Or at least something similar to it. It doesn't do me much good to try to understand it all exactly until I get in front of the computer and try it for myself. But thanks a bunch!!

TatumsMom 05-24-2011 11:36 AM
Quote:
Originally Posted by MauiGirl (Post 3545546)
Don't ya just love the techno-genius kids these days?:D

Kids used to ask adults for info and now it's the other way around.
Ain't THAT the truth!! I keep telling my daughters I need at least one of them to go into the computer field so that they can help out their mom when she starts feeling dumb. :p


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