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Technical Support Questions for Matt Here you all can ask me any technical question you would like. I will try my best to answer your questions with as much information. |
Welcome to Yorkie Talk. |
Are you the person who helped Villette with her computer? If yes, thank you bc we were having withdrawal :). |
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That saucy little minx! :p |
I could have used your help a few days ago, but I solved it myself. I misplaced my desktop and it had an address of users/owner/documents/desktop/desktop/desktop/...13 times. I finally figured out how to get it back to where it belonged. good to have some tech support on board. Welcome. |
I am getting a lot of "threats" this evening, started around 6pm - some kind of recaptcha_ajax threat. I move them to the virus vault. But then my AVG disappeared from the tray. I restarted it and am running a scan now, so far it has found one threat - an HTML/Framer Any ideas??? |
Just finsihed the scan - and this is what it found: "C:\Users\cookielady\AppData\Local\Microsoft\Windo ws\Temporary Internet Files\Low\Content.IE5\19KS2B71\recaptcha_ajax[1].js";"Virus found HTML/Framer";"Moved to Virus Vault" |
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Internet Explorer 8 Windows 7 Security Features Malware Privacy |
It looks like its something to redirect you to other malicious websites, but the weird thing is it downloaded to a temp folder for Internet Explorer 5, you using the latest version of Internet Explorer 8? |
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My Windows Security Update has been failing forever for the update to IE 8??? |
here is a link to download IE and it will check for you if you have the latest version or not Internet Explorer 8 Windows 7 Security Features Malware Privacy , if your using windows 7 IE 8 is already installed |
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I tried downloading & msg reads: Setup cannot continue because a more recent version of IE has been detected on this computer. Yet an update for IE 8 is failing on Windows Update for me which has been happening forever??:confused: |
Close all programs. Click Start, and then click Control Panel. Click Add or Remove Programs. In the list of currently installed programs, click Windows Internet Explorer 8, and then click Remove. Try this then run windows updates again, sometimes if a piece of software in manually installed instead through the update center website, it still thinks it needs to update it |
If that doesn't work then you can do this, Carefully select and then copy the following command:%windir%\ie8\spuninst\spuninst.exe Click Start, and then click Run. In the Open box, type Cmd.exe, and then press ENTER. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1. Press ENTER to uninstall Internet Explorer 8. When the uninstall program is finished, restart your computer. |
yes, I updated IE8. I just rebooted my computer in safe mode and ran AVG to make sure all was clean again. I downloaded Firefox, and am running that right now. I am afraid to run IE at the moment - I'll run it again in the morning to see if the threat pops up again. Funny, I went to a website earlier, from a link on YT,and it loaded the page, but while I was reading it, it switched to an error 404 - MYSpace page not found! Even though I was not at a MYspace page. My husband said he was at the IMDB page earlier on his computer and he also got the Myspace error. this is very strange. |
more then likely your husbands computer has it as well, these kinds of viruses like to spread to all computers on a network, I would also install Spybot Search and Destroy, and run the immunize feature in it, this helps block these types of things from installing in the first place. The home of Spybot-S&D! |
I just downloaded and installed Spybot and ran the immunize. According to that I am fully protected. But, just ran IE and that darn threat came up again. Moved to Virus Vault and deleted it. No problems if I run Firefox. But I don't really care too much for Firefox, but then I don't like that threat popping up when I run IE8 |
Have your cleaned out your cookies, history, and cache? a lot of viruses will continue to recreate itself if the host file is still on the machine, let me know if you would like to setup a remote support session |
HI MATT ! It's me :) you know - the one who thanks to you is now up and running again ? I still plan to get with you re my memory trojan - the last 2 nights I just couldn't be on the computer cept for a second - It's cool to see you here anyone looking for someone to help them fix they're computers - Matt's site is so simple to use and he can do the work for you (remotely) while you sit and watch him he couldn't for me because my computer was THAT messed up but was great with phone directions....or I wouldn't have been able to post this:D ps -as far as that thang with Brad Pitt - fuggetabouthim - that hairy living little thing on his chin turned me off for life |
ooops - double post - using firefox and not used to it |
Glad the memory virus isn't trying to download more friends, I'm ready when you are |
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Since you did such a great job getting rid of that rouge AV Security Suite Trojan via the phone - with the memory trojan I have still - maybe we can do it remotely this time - hopefully I won't be blocked out like the other night from your remote site professional help - FYI - I may be repeating myself - but Matt has a website and anyone who needs a pro should give him a shot - ONE trojan on my computer turned into 28 before Matt helped me. He's very reasonably priced & you don't have to take your computer 'out' to be fixed - he had me up and running in hours - not weeks - :thumbup: |
Matt - FYI - I just tagged this thread for you. I still can't believe since you helped me I'm able to be online and have not seen one problem. :thumbup::thumbup::thumbup: I'll be contacting you within the next few days so we can finish up our Sessions... You did a great job a little advise to my buddies - don't wait like I did to fix a computer issue - had I knew about Matt (thanks to Karen) I would have never almost crashed. Course I thought I could fix this myself but in this case - was wrong Just a few days with viruses and trojans can wreak havoc on your computer and that's just what happened to me wish we knew about Matt when Patti's computer had a similar trojan problem - he could have fixed it at a very very reasonable price rather than her giving up and taking a hammer to it ....poor woman - I hope she gets a new computer soon |
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I haven't had any problems with IE 8, now some companies have had problems because they use out-dated software, but I believe it is safe to do the update |
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Last night I rebooted the computer in safe mode and ran AVG. Everything clean. Using Firefox everything is fine.But the minute I runIE8 that threat pops up and I lose the AVG in my tray. Spybot is running, tells me how many processed it has blocked etc. I rebooted the computer again and everything is fine again now - running Firefox. I just cant run IE8. I guess I will get used to Firefox. Many of my friends rave about Firefox, but I was more used to using IE. |
As I posted in the other thread, try cleaning out cookies, cache, history, or we can setup a time for a remote support session |
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